Upgrade guide to v1.9.0

Steps for update

Note: Please create and save a backup of your running application and database to use in case of failure of system update.

File System Update

System older than v1.0.7.9

If you are using an older version of FAVEO we recommend you to follow these steps to update files mentioned in wiki as per your version.

Once you've updated your system to v1.0.7.9 you can follow this article to update your FAVEO application.

• Take a backup of your existing FAVEO files.
• Download latest release files and replace into existing FAVEO folder.

####Files to copy/move from old to new

• Copy Your old .env file to new path

  > From :- Old-Root-Path
  
  > To :- New-Root-Path
  

If you have custom language files

• Copy Your custom lang folder > From :- Old-Root-Path\resources\lang\ 

  > To :- New-Root-Path\resources\lang\
  

User uploaded images and files

• Copy your uploads folder

  > From :- Old-Root-Path\public\
  
  > To :- New-Root-Path\public
  

Database Update

For v1.0.7.7

Find Updatedatabase.sql Here :- Root-Path\DB\update from 1.0.7.7 to 1.9.0

Import it to your database.

For version greater than v1.0.7.7

Import all Updatedatabase.sql from "Root-Path\DB\folder according to your version".

Example: If your current version is v1.7.8 then you have to import "Updatedatabase.sql" in your DB from following folders

• Update from 1.0.7.8 to 1.0.7.9
• Update from 1.0.7.9 to 1.0.8.0
• Update from 1.0.8.0 to 1.9.0

Update ticket number settings

While creating ticket the system assign the unique number to all the tickets. You can change these randomly generated number using 'Admin Panel'.

• Go to admin panel
• Click on 'Ticket' Under ticket settings.
• Enter number format. You can use "#", "$", "-" in this field.

  • is for digits

  • $ is for alphabets
  • • is for seperator

To continue using your old sequence

Replace all numbers with #, replace all alphabets with $

Example: If your system's ticket number is like

• AAAA-001-1123

Then in Format field you will enter

• ####-$$$-$$$$

And choose "sequence" in Type field.

Storage update

Now you can choose where to store all the attachment files uploaded by your clients using Faveo client and agents in their conversation thread.

• Go to Admin Panle
• Open "Storage" under settings
• Select
• local for server file system
• Database for saving files in database directly