How to check if outgoing email is working

Faveo Helpdesk provides a Diagnostics module in the Admin Panel that can be used to check whether your system’s outgoing email is working correctly.

Admin Panel >> Email >> Diagnostics

To see if your email is working, complete these steps:

• In the Email section of the Admin Panel, click Diagnostics.

• Click the drop-down menu and choose the email account you want to test.

• In the “To” form, enter an email you want to send a message to.

• Write an email in the Subject and Message boxes.

• Click Send to send the test email. If the diagnostics test works you will receive the email; if it doesn’t work it should give you an error message.