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Ticket Threads
Sayar Samanta edited this page Aug 28, 2018
·
2 revisions
Description : To fetch all threads of a ticket by ticket id
- URL : api/v1/helpdesk/ticket-thread
Parameters :
Name | Data Type | Required/Optional | Description |
---|---|---|---|
token |
String | Required | token generated for a user |
api_key |
String | Optional | An alphanumeric code that can be used to authenticate your API calls |
id |
Integer | Required | Id of the ticket |
HTTP Method : GET
Response Format : JSON
Response : Returns thread details of the ticket.
JSON Response Example :
Success Response :
[
{
"id": 256,
"ticket_id": 106,
"user_id": 44,
"poster": "client",
"source": null,
"title": "Testing ticket with new SLA",
"body": "Testing ticket with new created SLA",
"is_internal": 0,
"format": "",
"ip_address": "",
"created_at": "2018-08-22 06:55:37",
"updated_at": "2018-08-22 06:55:37",
"first_name": "steve",
"last_name": "jobs",
"user_name": "steve@gmail.com",
"email": "steve@gmail.com",
"profile_pic": "https://secure.gravatar.com/avatar/97b691cbe6a457fe1de58da61d411e0a?s=80&r=g&d=identicon"
}
]
Some Common Error :
Error Response : If the token is expired
{
“error":"Token has expired"
}
If the token is not provided
{
"error": "token_not_provided"
}
If the ticket id is not provided
{
"error": {
"id": [
"The id field is required."
]
}
}
Parameter | Description |
---|---|
id | id of the thread |
ticket_id | id of the ticket |
user_id | id of the user |
poster | poster indicates department |
source | source of the thread |
title | title of the ticket |
body | body of the thread |
is_internal | indicates internal note or not |
format | format of the thread |
ip_address | ip address of the system |
created_at | thread creation date |
updated_at | indicates the thread updated date |
first_name | first name of the replier |
last_name | last name of the replier |
user_name | user name of the replier |
email of the replier | |
profile_pic | profile picture of the replier |
Did you find it helpful? If not email us on support@faveohelpdesk.com
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