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Unassigned Tickets
Sayar Samanta edited this page Aug 28, 2018
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3 revisions
Description : To fetch all unassigned tickets in FAVEO
- URL : api/v1/helpdesk/unassigned
Parameters :
Name | Data Type | Required/Optional | Description |
---|---|---|---|
token |
String | Required | token generated for a user |
api_key |
String | Optional | An alphanumeric code that can be used to authenticate your API calls |
HTTP Method : GET
Response Format : JSON
Response : Returns all the open tickets in FAVEO.In case of any errors, an error message will be returned.
JSON Response Example :
Success Response :
{
"current_page": 1,
"data": [
{
"first_name": "marat",
"last_name": "safin",
"email": "maratsafin@gmail.com",
"profile_pic": "https://secure.gravatar.com/avatar/ececdf4e20d1b20d805b2cd6eb46d5e6?s=80&r=g&d=identicon",
"ticket_number": "AAAA-0000-0064",
"id": 65,
"title": "test ticket",
"created_at": "2018-08-20 11:25:02",
"department_name": "Support",
"priotity_name": "Emergency",
"sla_plan_name": "Sla 3",
"help_topic_name": "Support query",
"ticket_status_name": "Open"
}
],
"first_page_url": "http://productdemourl.com/community/public/api/v1/helpdesk/open?page=1",
"from": 1,
"last_page": 2,
"last_page_url": "http://productdemourl.com/community/public/api/v1/helpdesk/open?page=2",
"next_page_url": "http://productdemourl.com/community/public/api/v1/helpdesk/open?page=2",
"path": "http://productdemourl.com/community/public/api/v1/helpdesk/open",
"per_page": 10,
"prev_page_url": null,
"to": 10,
"total": 11
}
Some Common Error :
Error Response : If the token is expired
{
“error":"Token has expired"
}
If the token is not provided
{
"error": "token_not_provided"
}
Response Description :
Parameter | Description |
---|---|
first_name | first name of the user |
last_name | last name of the user |
email of the user | |
profile_pic | profile picture of the user |
ticket_number | ticket number |
id | id of the ticket |
title | title of the ticket |
created_at | ticket creation date |
department_name | department name of th ticket |
priotity_name | priority name of the ticket |
sla_plan_name | sla name of the ticket |
help_topic_name | helptopic name of the ticket |
ticket_status_name | ticket status name |
first_page_url | url of the first page |
from | indicates the first page |
last_page | indicates the last page |
last_page_url | url of the last page |
next_page_url | url of the next page |
path | path of the url |
per_page | number of tickets per page |
prev_page_url | url of the previous page |
to | number of total pages |
total | number of tickets |
Did you find it helpful? If not email us on support@faveohelpdesk.com
Installation and Upgrade Guide
- GUI Install Wizard
- Manual Install
- CLI Install
- Server Requirements
- Installation with Apache
- Installation with cPanel
- Cron Job or any Job scheduler
- Faveo Helpdesk Installation on CentOS 7 with Apache on PHP 7.1
- Faveo Helpdesk Installation on CentOS 7 with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Ubuntu 18.04 LTS with Apache on PHP 7.1
- Faveo Helpdesk Installation on Ubuntu 18.04 LTS with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Debian 9 with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Debian 9 with Apache on PHP 7.1
- Migrating Faveo from one server to another
- Configuration of Redis with Faveo
- Install and configure Redis, Supervisor and Worker for Faveo on Ubuntu 16.04
- Install Let’s Encrypt SSL on CentOS 7 Running Apache Web Server
- Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Ubuntu 16.04 server
- Install and configure Redis, Supervisor and Worker for Faveo on Centos 7
- Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Centos 7 server
- Faveo Helpdesk Pro Installation on Windows Server 2012 R2
- Install Active Directory Domain Services in Windows Server 2012 R2
- Install Faveo Helpdesk Community on Centos, Ubuntu or Debian Using Script
- Set up automatic backup for Faveo-Helpdesk
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- How to update v1.0.7.9 to v1.0.8.0
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- Faveo Release notes & upgrade guide for V1.0.7.7
- Faveo Release notes & upgrade guide for V1.0.7.5
- Faveo Release notes & upgrade guide for V1.0.7
Known Issues
- The open_basedir restriction in effect
- 404 Not Found
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- Bug after update from 1.0.7.4 to 1.0.7.5 or higher version
- Syntax error, unexpected ‘var’(T_VAR), expecting ‘;’
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