-
Notifications
You must be signed in to change notification settings - Fork 561
Customer
Sayar Samanta edited this page Aug 28, 2018
·
2 revisions
Description : To fetch one customer by id in FAVEO.
- URL : api/v1/helpdesk/customer
Parameters :
Name | Data Type | Required/Optional | Description |
---|---|---|---|
token |
String | Required | token generated for a user |
api_key |
String | Optional | An alphanumeric code that can be used to authenticate your API calls |
user_id |
Integer | Required | Id of the customer |
HTTP Method : GET
Response Format : JSON
Response : Returns details of the specific customer.
JSON Response Example :
Success Response :
{
"result": {
"id": 3,
"user_name": "ganesh@kailash.com",
"first_name": "Ganesh",
"last_name": "",
"gender": 0,
"email": "ganesh@kailash.com",
"ban": 0,
"active": 1,
"is_delete": 0,
"ext": "",
"country_code": 91,
"phone_number": "",
"mobile": "9158656569",
"agent_sign": "",
"account_type": "",
"account_status": "",
"assign_group": null,
"primary_dpt": null,
"agent_tzone": "",
"daylight_save": "",
"limit_access": "",
"directory_listing": "",
"vacation_mode": "",
"company": "",
"role": "user",
"internal_note": "",
"profile_pic": "https://secure.gravatar.com/avatar/4b34f7aab1601f396d2cc2c7cb6d3567?s=80&r=g&d=identicon",
"created_at": "2018-08-14 06:21:43",
"updated_at": "2018-08-14 06:21:43",
"user_language": null
}
}
Some Common Error :
Error Response : If the token is expired
{
“error":"Token has expired"
}
If the token is not provided
{
"error": "token_not_provided"
}
If the user id is not provided.
{
"error": {
"user_id": [
"The user id field is required."
]
}
}
Parameter | Description |
---|---|
id | id of the customer |
user_name | user name of the customer |
first_name | first name of the customer |
last_name | first name of the customer |
gender | gender of the customer |
email of the customer | |
ban | if the customer is banned or not |
active | if the customer is active or not |
is_delete | if the customer is deleted or not |
ext | extension of the customer phone number |
country_code | country code of the customermobile number |
phone_number | customer phone number |
mobile | customer mobile number |
agent_sign | *first name of the customer * |
account_status | customer account status |
assign_group | customer assigned group |
primary_dpt | customer primary department |
agent_tzone | customer time zone |
daylight_save | customer name of the user |
limit_access | customer name of the user |
directory_listing | customer name of the user |
vacation_mode | customer name of the user |
company | company name of the customer |
role | role of the customer |
internal_note | first name of the customer |
created_at | creation date of the customer |
updated_at | customer profile updated date |
user_language | language of the customer |
Did you find it helpful? If not email us on support@faveohelpdesk.com
Installation and Upgrade Guide
- GUI Install Wizard
- Manual Install
- CLI Install
- Server Requirements
- Installation with Apache
- Installation with cPanel
- Cron Job or any Job scheduler
- Faveo Helpdesk Installation on CentOS 7 with Apache on PHP 7.1
- Faveo Helpdesk Installation on CentOS 7 with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Ubuntu 18.04 LTS with Apache on PHP 7.1
- Faveo Helpdesk Installation on Ubuntu 18.04 LTS with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Debian 9 with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Debian 9 with Apache on PHP 7.1
- Migrating Faveo from one server to another
- Configuration of Redis with Faveo
- Install and configure Redis, Supervisor and Worker for Faveo on Ubuntu 16.04
- Install Let’s Encrypt SSL on CentOS 7 Running Apache Web Server
- Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Ubuntu 16.04 server
- Install and configure Redis, Supervisor and Worker for Faveo on Centos 7
- Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Centos 7 server
- Faveo Helpdesk Pro Installation on Windows Server 2012 R2
- Install Active Directory Domain Services in Windows Server 2012 R2
- Install Faveo Helpdesk Community on Centos, Ubuntu or Debian Using Script
- Set up automatic backup for Faveo-Helpdesk
Administrator's Guide
- Faveo File Storage
- Change client side theme color
- How to edit or change the footer in faveo
- How to change agent and admin panel Faveo logo link and logo
- Agents
- Departments
- Team
- Priority
- SLA
- Workflow
- Helptopic
- Default Ticket Settings
- Status
- Rating
- Close Ticket Workflow
- Company Settings
- Social Login
- Language
- Security
- Debugging/Logs
- Ban Emails
- Widgets
Agent's Guide
Email Integration
Release & Upgrade Notes
- General Faveo Upgrade Guide Manual
- General Faveo Upgrade Guide Auto
- Upgrade guide to v1.9.2
- Upgrade guide to v1.9.0
- How to update v1.0.7.9 to v1.0.8.0
- Manual Upgrade from v1.0.7.8 to v1.0.7.9
- Faveo Release notes & upgrade guide for V1.0.7.7
- Faveo Release notes & upgrade guide for V1.0.7.5
- Faveo Release notes & upgrade guide for V1.0.7
Known Issues
- The open_basedir restriction in effect
- 404 Not Found
- 500 Internal Server Error
- Bug after update from 1.0.7.4 to 1.0.7.5 or higher version
- Syntax error, unexpected ‘var’(T_VAR), expecting ‘;’
Contribute & Feedback
- Support the community edition
- Contribution Guide
- Faveo Feedback & Customisation
- Help in language translate
Knowledge Base
Third Party Integration
Plugins
API