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Install Faveo via CLI
CLI installer is currently working only in Pro edition, will be added to community version in the next release
These instructions will work only after server has been configured. If you have not yet configured the server please read the instructions here Server requirement.
Download the latest version of Faveo. Uncompress the files and upload files and directories in upload folder to a directory of your choice on your server. For example /faveo/, /helpdesk/ or /support/ depending on your preference. Basic knowledge of using FTP is a plus at this stage. If you don't know how to use FTP, we would recommend you read the documentation supplied with your FTP client and learn the basics of uploading and setting permissions on files. Faveo installer needs to be able to write and modify database.php found in the code/config/ directory.
Once all of the above steps are complete, you can complete the installation with the steps explained below
PS: Below steps are shown on a WAMP server, Windows OS. PHP Artisian command are the same on different server but your Faveo folder location where you have copied Faveo might be different. Composer should be installed and configured to use CLI installer
The initial command to install faveo using CLI is
php artisan install:faveo
It shows your current php environment with loaded extensions
In pro installation you will need serial key and order number but in community this is not required
Fill in the database details
Once faveo has completed the initial checking, you can run command for Migrating and seeding database.
php artisan install:db
On screen you can see migrations table created success message and seeded tables success message.
- On installation admin user will be created, id & password is displayed on screen.
- Finally you should give your Helpdesk URL e.g https://www.faveohelpdesk.com/support (with www/non www and/or http/https ). You can change these setting later from Admin Panel >> Settings >> System setting Please be careful with this and give correct URL, else Faveo will not work post installation.
- For security reason you should change the password after installation.
Note that the installer performs basic configuration, required to get Faveo up and running. Further configuration is required post-install, make the system fully functional.
To use Faveo following configuration needs to be done post install
Did you find it helpful? If not email us on support@faveohelpdesk.com
Installation and Upgrade Guide
- GUI Install Wizard
- Manual Install
- CLI Install
- Server Requirements
- Installation with Apache
- Installation with cPanel
- Cron Job or any Job scheduler
- Faveo Helpdesk Installation on CentOS 7 with Apache on PHP 7.1
- Faveo Helpdesk Installation on CentOS 7 with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Ubuntu 18.04 LTS with Apache on PHP 7.1
- Faveo Helpdesk Installation on Ubuntu 18.04 LTS with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Debian 9 with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Debian 9 with Apache on PHP 7.1
- Migrating Faveo from one server to another
- Configuration of Redis with Faveo
- Install and configure Redis, Supervisor and Worker for Faveo on Ubuntu 16.04
- Install Let’s Encrypt SSL on CentOS 7 Running Apache Web Server
- Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Ubuntu 16.04 server
- Install and configure Redis, Supervisor and Worker for Faveo on Centos 7
- Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Centos 7 server
- Faveo Helpdesk Pro Installation on Windows Server 2012 R2
- Install Active Directory Domain Services in Windows Server 2012 R2
- Install Faveo Helpdesk Community on Centos, Ubuntu or Debian Using Script
- Set up automatic backup for Faveo-Helpdesk
Administrator's Guide
- Faveo File Storage
- Change client side theme color
- How to edit or change the footer in faveo
- How to change agent and admin panel Faveo logo link and logo
- Agents
- Departments
- Team
- Priority
- SLA
- Workflow
- Helptopic
- Default Ticket Settings
- Status
- Rating
- Close Ticket Workflow
- Company Settings
- Social Login
- Language
- Security
- Debugging/Logs
- Ban Emails
- Widgets
Agent's Guide
Email Integration
Release & Upgrade Notes
- General Faveo Upgrade Guide Manual
- General Faveo Upgrade Guide Auto
- Upgrade guide to v1.9.2
- Upgrade guide to v1.9.0
- How to update v1.0.7.9 to v1.0.8.0
- Manual Upgrade from v1.0.7.8 to v1.0.7.9
- Faveo Release notes & upgrade guide for V1.0.7.7
- Faveo Release notes & upgrade guide for V1.0.7.5
- Faveo Release notes & upgrade guide for V1.0.7
Known Issues
- The open_basedir restriction in effect
- 404 Not Found
- 500 Internal Server Error
- Bug after update from 1.0.7.4 to 1.0.7.5 or higher version
- Syntax error, unexpected ‘var’(T_VAR), expecting ‘;’
Contribute & Feedback
- Support the community edition
- Contribution Guide
- Faveo Feedback & Customisation
- Help in language translate
Knowledge Base
Third Party Integration
Plugins
API