Get Departments

Description : To fetch all departments listed in FAVEO

21. URL : api/v1/helpdesk/department

Parameters :

Name	Data Type	Required/Optional	Description
token	String	Required	token generated for a user
api_key	String	Optional	An alphanumeric code that can be used to authenticate your API calls

HTTP Method : GET

Response Format : JSON

Response : returns all departments listed in FAVEO.

http://www.stablehelpdeskc.faveodemo.com/api/v1/helpdesk/department?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJodHRwOlwvXC9wcm9kdWN0ZGVtb3VybC5jb21cL2NvbW11bml0eVwvcHVibGljXC9hcGlcL3YxXC9hdXRoZW50aWNhdGUiLCJpYXQiOjE1MzUwMTQwNDgsImV4cCI6MTUzNTAxNDI4OCwibmJmIjoxNTM1MDE0MDQ4LCJqdGkiOiJwM0h4TjJUMUVSbXRFbTJuIiwic3ViIjoxLCJwcnYiOiI4N2UwYWYxZWY5ZmQxNTgxMmZkZWM5NzE1M2ExNGUwYjA0NzU0NmFhIn0.CDAGq6xATQLCMALLWHH6JihcBpNhLLeaezp-o_AlCUE

JSON Response Example :

Success Response :

{
    "result": [
        {
            "id": 1,
            "name": "Support",
            "type": "1",
            "sla": 1,
            "manager": null,
            "ticket_assignment": "",
            "outgoing_email": "",
            "template_set": "",
            "auto_ticket_response": "",
            "auto_message_response": "",
            "auto_response_email": "",
            "recipient": "",
            "group_access": "",
            "department_sign": "",
            "created_at": "2018-08-13 14:22:49",
            "updated_at": "2018-08-13 14:22:49"
        }
    ]
}

Some Common Error :

Error Response : If the token is expired

{
“error":"Token has expired"
}

If the token is not provided

 {
  "error": "token_not_provided"
}

Parameter	Description
id	id of the department
name	name of the department
type	type of the department
sla	sla of the department
manager	name of the department manager
ticket_assignment	ticket assignment name for the department
outgoing_email	outgoing email for the department
template_set	template for the outgoing email for the department
auto_ticket_response	indicates the auto ticket response for the department
auto_message_response	indicates the auto message response for the department
auto_response_email	indicates the auto response mail for the department
recipient	indicates the recipient for the department
department_sign	indicates the sign of the department
created_at	department created date
updated_at	department last updated date