Get Tickets By User

Description : To fetch all tickets created by specific user in FAVEO.

27. URL : api/v1/helpdesk/my-tickets-user

Parameters :

Name	Data Type	Required/Optional	Description
token	String	Required	token generated for a user
api_key	String	Optional	An alphanumeric code that can be used to authenticate your API calls
user_id	String	Required	id of the user

HTTP Method : GET

Response Format : JSON

Response : Returns all the tickets created by specific user in FAVEO.In case of any errors, an error message will be returned.

URL Request Example : http://www.stablehelpdeskc.faveodemo.com/api/v1/helpdesk/my-tickets-user?api_key=9p41T2XFZ34YRZJUNQAdmM7iV0Rr1CjN&ip=null&token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJodHRwOlwvXC9wcm9kdWN0ZGVtb3VybC5jb21cL2NvbW11bml0eVwvcHVibGljXC9hcGlcL3YxXC9hdXRoZW50aWNhdGUiLCJpYXQiOjE1MzUwMTUyMTUsImV4cCI6MTUzNTAxNTQ1NSwibmJmIjoxNTM1MDE1MjE1LCJqdGkiOiI2aEZiaTI1Rml5Q0FlRXhCIiwic3ViIjoxLCJwcnYiOiI4N2UwYWYxZWY5ZmQxNTgxMmZkZWM5NzE1M2ExNGUwYjA0NzU0NmFhIn0.yNAkUAskbOVyHGqIY5gO7NOgxPYShUOt4uPoj0u4eDQ&user_id=10 JSON Response Example :

Success Response :

{
    "tickets": [
        {
            "ticket_number": "AAAA-0000-0008",
            "id": 9,
            "title": "Core ML is Apple’s Machine Learning framework. Released just a year ago,",
            "ticket_status_name": "Open"
        }
    ],
    "requester": {
        "first_name": "Core ML",
        "last_name": "",
        "user_name": "coreml@gmail.com",
        "email": "coreml@gmail.com",
        "id": 10,
        "profile_pic": "https://secure.gravatar.com/avatar/6fde1e3dc38c4cd914b907ef1435b3ee?s=80&r=g&d=identicon",
        "ban": 0,
        "active": 1,
        "is_delete": 0,
        "phone_number": "",
        "ext": "",
        "country_code": 0,
        "mobile": null,
        "company": null
    }
}

Some Common Error :

Error Response : If the token is expired

{
“error":"Token has expired"
}

If the token is not provided

 {
  "error": "token_not_provided"
}

If the user id is not provided

{
    "error": {
        "user_id": [
            "The user id field is required."
        ]
    }
}

Response Description :

Parameter	Description
ticket_number	ticket number
id	id of the ticket
title	title of the ticket
ticket_status_name	ticket status name
first_name	first name of the user
last_name	last name of the user
user_name	user name of the user
email	email of the user
id	id of the user
profile_pic	profile picture of the user
ban	indicates if the user is banned or not
active	indicates if the user is active or not
is_delete	indicates if the user is deleted or not
phone_number	phone number of the user
ext	extension of the phone number of the user
country_code	country code of the mobile number of the user
mobile	mobile number of the user
company	company name of the user