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Faveo Helpdesk Community Installation on Ubuntu 16.04 LTS with Apache on PHP 5.6
This article is depreciated & not in use anymore
This document will list steps on how to install Faveo Helpdesk Community version v1.9.6 on a new Ubuntu 16.04 LTS.
We will install following dependencies in order to make Faveo Helpdesk work:
- Apache
- PHP 5.6
- PHP Extensions: listed in server requirement
- MySQL
- Composer
- Cron Job
Read the detailed list of server requirement
We are using vi editor throughout to open and edit file, you can use nano editor also
Please note that you have to make changes in the iptables configurations. This allows to open ports that are necessary in Faveo installation.
This is an optional step, If you are able to access your server remotely on Public IP. This step will not be required.Mainly on local network server this step is required. If you are purchasing/renting server in a data centre this step might not be required.
iptables -A INPUT -p tcp --dport 22 -m conntrack --ctstate NEW,ESTABLISHED -j ACCEPT
iptables -A OUTPUT -p tcp --sport 22 -m conntrack --ctstate ESTABLISHED -j ACCEPT
iptables -A INPUT -p tcp --dport 80 -m conntrack --ctstate NEW,ESTABLISHED -j ACCEPT
iptables -A OUTPUT -p tcp --sport 80 -m conntrack --ctstate ESTABLISHED -j ACCEPT
iptables -A INPUT -p tcp --dport 443 -m conntrack --ctstate NEW,ESTABLISHED -j ACCEPT
iptables -A OUTPUT -p tcp --sport 443 -m conntrack --ctstate ESTABLISHED -j ACCEPT
PS:
- You have to reset the firewall and iptables to your specifications
- This step might vary for different data centres or cloud service providers, Please check with your hosting company on opening port number and correct settings
useradd -r www-data
usermod -G www-data www-data
Install software-properties-common package to get add-apt-repository command.
sudo apt-get install -y software-properties-common python-software-properties && apt-get update
sudo add-apt-repository ppa:ondrej/php
apt-get update
apt-add-repository -y ppa:git-core/ppa && apt-get update
apt-get update && apt-get upgrade -y
In this step we install following
- PHP
- Required PHP Extension
- Git
- MySQL
- Curl
- OpenSSL
- Apache
sudo apt-get install apache2
service apache2 start
sudo apt-get install php5.6
sudo apt-get install php5.6-gd php5.6-mysql php5.6-dom php5.6-cli php5.6-json php5.6-common php5.6-mbstring php5.6-opcache php5.6-readline php5.6-mcrypt php5.6-zip php5.6-imap php5.6-fpm php5.6-curl
sudo apt-get install mysql-server
sudo apt-get install curl
sudo apt-get install software-properties-common
sudo apt-get install git
sudo apt-get install sl
sudo apt-get install mlocate
sudo apt-get install dos2unix
sudo apt-get install bash-completion
sudo apt-get install openssl
a2enmod rewrite
a2enmod proxy_fcgi setenvif
Check your apache server is setup on the below URL
http://YourServerIP or http://YourDomain (You need to map your domain with the server for this url to work, domain mapping steps are not covered in this article)
You should see Apache default page
service mysql start
mysql_secure_installation
mysql -u root -p
CREATE DATABASE faveo;
GRANT ALL PRIVILEGES ON faveo.* TO 'faveouser'@'localhost' IDENTIFIED BY 'faveouserpass';
FLUSH PRIVILEGES;
quit
Faveo files can be manually uploaded to server or copied from Github, if you have access to Github account then use this step, else follow the next step
Create a folder for Faveo and upload Faveo Help-Desk Community
mkdir -p /var/www/html/faveo
git clone https://github.com/ladybirdweb/faveo-helpdesk.git /var/www/html/faveo/
Incase you want to upload the Faveo files from your local system to your server and not use Github, then follow this step Download the Faveo zip file from our billing site https://www.faveohelpdesk.com Use a File transferring client like Filezilla,WinSCP to upload the files to our server directory. Open Filezilla and enter the root Credentials of the server and login.
Create a folder for faveo inside that in the path /var/www/html/faveo
Make sure that you have extracted all the files under that folder /var/www/html/faveo
Now continue the process by logging in back to ssh terminal
Login to the file location
scp filename username@destination:/where/to/put
chown www-data:www-data /var/www -R
chmod -R 755 /var/www/html/faveo
chmod -R 755 /var/www/html/faveo/storage
chmod -R 755 /var/www/html/faveo/bootstrap
rm /var/www/html/faveo/.example.env
cd /var/www/html/faveo
curl -sS https://getcomposer.org/installer | php
sudo mv composer.phar /usr/local/bin/composer
vi /etc/apache2/sites-available/faveo.conf
Copy the contents below to above file
<VirtualHost *:80>
ServerName localhost
ServerAdmin webmaster@localhost
DocumentRoot /var/www/html/faveo/public
<Directory /var/www/html/faveo>
AllowOverride All
</Directory>
ErrorLog ${APACHE_LOG_DIR}/error.log
CustomLog ${APACHE_LOG_DIR}/access.log combined
</VirtualHost>
a2ensite faveo.conf
service apache2 reload
a2dissite 000-default.conf
service apache2 restart
service php5.6-fpm restart
service mysql restart
We are using default localhost URL where Faveo is installed, you can change the URL based on your system setting and IP address
crontab -u www-data -e
* * * * * /usr/bin/php /var/www/html/faveo/artisan schedule:run >> /dev/null 2>&1
Now you can install Faveo via GUI Wizard or CLI.
You can access Faveo url in the browser
PS:
- You have to reset the firewall and iptables to your specifications
- You need to follow steps yourself to harden the security of your server, server security is not covered in this article
- Redis is recommended for messaging que and improving system performance
- Always use SSL/HTTPS URL for Faveo
Redis is an open source (BSD licensed), in-memory data structure store, used as a database, cache and message broker.
This is an optional step and will improve the system performance and is highly recommended.
Install and configure Redis, Supervisor and Worker for Faveo on Ubuntu 16.04
Did you find it helpful? If not email us on support@faveohelpdesk.com
Installation and Upgrade Guide
- GUI Install Wizard
- Manual Install
- CLI Install
- Server Requirements
- Installation with Apache
- Installation with cPanel
- Cron Job or any Job scheduler
- Faveo Helpdesk Installation on CentOS 7 with Apache on PHP 7.1
- Faveo Helpdesk Installation on CentOS 7 with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Ubuntu 18.04 LTS with Apache on PHP 7.1
- Faveo Helpdesk Installation on Ubuntu 18.04 LTS with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Debian 9 with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Debian 9 with Apache on PHP 7.1
- Migrating Faveo from one server to another
- Configuration of Redis with Faveo
- Install and configure Redis, Supervisor and Worker for Faveo on Ubuntu 16.04
- Install Let’s Encrypt SSL on CentOS 7 Running Apache Web Server
- Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Ubuntu 16.04 server
- Install and configure Redis, Supervisor and Worker for Faveo on Centos 7
- Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Centos 7 server
- Faveo Helpdesk Pro Installation on Windows Server 2012 R2
- Install Active Directory Domain Services in Windows Server 2012 R2
- Install Faveo Helpdesk Community on Centos, Ubuntu or Debian Using Script
- Set up automatic backup for Faveo-Helpdesk
Administrator's Guide
- Faveo File Storage
- Change client side theme color
- How to edit or change the footer in faveo
- How to change agent and admin panel Faveo logo link and logo
- Agents
- Departments
- Team
- Priority
- SLA
- Workflow
- Helptopic
- Default Ticket Settings
- Status
- Rating
- Close Ticket Workflow
- Company Settings
- Social Login
- Language
- Security
- Debugging/Logs
- Ban Emails
- Widgets
Agent's Guide
Email Integration
Release & Upgrade Notes
- General Faveo Upgrade Guide Manual
- General Faveo Upgrade Guide Auto
- Upgrade guide to v1.9.2
- Upgrade guide to v1.9.0
- How to update v1.0.7.9 to v1.0.8.0
- Manual Upgrade from v1.0.7.8 to v1.0.7.9
- Faveo Release notes & upgrade guide for V1.0.7.7
- Faveo Release notes & upgrade guide for V1.0.7.5
- Faveo Release notes & upgrade guide for V1.0.7
Known Issues
- The open_basedir restriction in effect
- 404 Not Found
- 500 Internal Server Error
- Bug after update from 1.0.7.4 to 1.0.7.5 or higher version
- Syntax error, unexpected ‘var’(T_VAR), expecting ‘;’
Contribute & Feedback
- Support the community edition
- Contribution Guide
- Faveo Feedback & Customisation
- Help in language translate
Knowledge Base
Third Party Integration
Plugins
API