Status
Applicable editions: Faveo Helpdesk Community and Faveo Servicedesk Community
In a ticket support landscape, it’s imperative to know the status of your ticket. This module allows you to create new status of the tickets(“Open,” “Closed,” “Resolved), edit existing ones, and decide whether email notifications should be sent to the client when his or her ticket status changes.
Go to Admin panel> Ticket > Status > Create Status
Display Order: Provide a number into the Display Order box, which shall indicate as to where the new status should apper in the order. The order list will be displayed in the Inbox page or the ticket details page under the status button. For example, enter “1” if you want the new status to appear at the top of the list or “2” if you want it to be second in the list.
Icon Class:
Is this a resolved ticket status: If Yes, then the ticket will be resolved when this particular status is selected. If it is set to No, then the ticket will not be under the resolved tickets list.
Is this a deleted ticket status: If Yes, then the ticket will be deleted when this particular status is selected. If it is set to No, then the ticket will not be under the deleted tickets list.
Notify user on this status: If you choose YES an email notification will be sent to the user.
Now click on Create Status.