Close Ticket Workflow
Applicable editions: Faveo Helpdesk Community and Faveo Servicedesk Community
Automate your ticket closure window, this module can be used to create a workflow that closes tickets after a certain period of time, where the last conversation was from the agent. To set the workflow for closing ticket.
Go to Admin panel> Ticket> Close Ticket Workflow Settings
Send email to user: If you want to send a notification mail to user when his/her ticket has been automatically closed, click Yes.
Ticket Status: Use the drop-down menu to select whether you want closed tickets to be automatically set as Resolved or Closed.
Save your settings and continue.