Teams

Applicable editions: Faveo Helpdesk Community and Faveo Servicedesk Community

This module enables you to create a team and assign a leader to it. You can also deactivate the team, if necessary. There can be various teams under a department assigned for different business functions. This module will help you to categorize different teams to a department.

You can create team by performing the following steps: Go to Admin panel > Staff > Team > Create team

Name: Enter name of the team example Testing_Team1

Team lead: Select an agent who will act as a team lead.

Status: Set the team’s status as Active. Inactive team cannot be assigned with a ticket and will not show in ticket assignment module.

Admin notes: This is an optional feature that lets you add information that you want other admins and agents to know about your team.

Click on Save to retain the team details and continue.