Comments and Settings of KB

Comments: This field displays the list of comments that are posted below the articles or pages published by the end users.

Go to Agent Panel > Tools > Knowledge Base > Comments

• You can click on Publish to display the comment on the article.
• If you don’t wish to see the comments on the article or pages you can always delete them using the Delete option.

Settings: Knowledge base status can be set to Active/Inactive using settings.

• Active: Here the articles will be visible to the end users.
• Inactive: Here the articles are not visible to the end users, but are visible to the agents and admins.
• Number of elements to display: Here you can enter the number of articles or comments you would like to see on the same page.
• Click Submit and continue.