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Agents
Applicable editions: Faveo Helpdesk Community and Faveo Servicedesk Community
This module shall enable you to create and view list of all the agents, to whom you have provided access of the Faveo system. When you create a user, you can give them a username and signature and assign them to a role (either agent or administrator), then assign them to department and team.
You can create an agent by performing the following steps: Go to Admin panel > Staff > Agent > Create agent
Agent Information: Fill in the Agent information:
- Choose a Username for the agent
- User name, First name and Email address are mandatory fields, to be filled in the Agent information. Every field marked with * is mandatory.
Status: Ensure to keep the Agent/Admin’s status set to Active -- this will allow the user(agent/ admin) in this case to use the system
Role: You have an option to make the user role as an admin or agent. Kindly do so by clicking on the corresponding radio button.
- Admin: An admin can access the entire system and make the necessary changes.
- Agent: While an agent can work on the tickets only.
Assigned Group: Here you can assign an agent to a particular group to give them certain permissions.
Primary Department: You can assign your agent/ admin to a specific group or department by selecting a department from the drop down menus or create one. (refer to department section).
Agent Time zone: Select the user’s time zone in the drop-down menu.
Assigned Team: You can assign an agent to single or multiple team for example tester, developer etc, to do this, check the boxes corresponding to the team you want to assign your user to.
Agent Signature: Create an Agent Signature, to give every agent a unique identity. This signature will be attached to their reply in a ticket.
Click on Save to retain the agent details and continue.
Did you find it helpful? If not email us on support@faveohelpdesk.com
Installation and Upgrade Guide
- GUI Install Wizard
- Manual Install
- CLI Install
- Server Requirements
- Installation with Apache
- Installation with cPanel
- Cron Job or any Job scheduler
- Faveo Helpdesk Installation on CentOS 7 with Apache on PHP 7.1
- Faveo Helpdesk Installation on CentOS 7 with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Ubuntu 18.04 LTS with Apache on PHP 7.1
- Faveo Helpdesk Installation on Ubuntu 18.04 LTS with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Debian 9 with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Debian 9 with Apache on PHP 7.1
- Migrating Faveo from one server to another
- Configuration of Redis with Faveo
- Install and configure Redis, Supervisor and Worker for Faveo on Ubuntu 16.04
- Install Let’s Encrypt SSL on CentOS 7 Running Apache Web Server
- Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Ubuntu 16.04 server
- Install and configure Redis, Supervisor and Worker for Faveo on Centos 7
- Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Centos 7 server
- Faveo Helpdesk Pro Installation on Windows Server 2012 R2
- Install Active Directory Domain Services in Windows Server 2012 R2
- Install Faveo Helpdesk Community on Centos, Ubuntu or Debian Using Script
- Set up automatic backup for Faveo-Helpdesk
Administrator's Guide
- Faveo File Storage
- Change client side theme color
- How to edit or change the footer in faveo
- How to change agent and admin panel Faveo logo link and logo
- Agents
- Departments
- Team
- Priority
- SLA
- Workflow
- Helptopic
- Default Ticket Settings
- Status
- Rating
- Close Ticket Workflow
- Company Settings
- Social Login
- Language
- Security
- Debugging/Logs
- Ban Emails
- Widgets
Agent's Guide
Email Integration
Release & Upgrade Notes
- General Faveo Upgrade Guide Manual
- General Faveo Upgrade Guide Auto
- Upgrade guide to v1.9.2
- Upgrade guide to v1.9.0
- How to update v1.0.7.9 to v1.0.8.0
- Manual Upgrade from v1.0.7.8 to v1.0.7.9
- Faveo Release notes & upgrade guide for V1.0.7.7
- Faveo Release notes & upgrade guide for V1.0.7.5
- Faveo Release notes & upgrade guide for V1.0.7
Known Issues
- The open_basedir restriction in effect
- 404 Not Found
- 500 Internal Server Error
- Bug after update from 1.0.7.4 to 1.0.7.5 or higher version
- Syntax error, unexpected ‘var’(T_VAR), expecting ‘;’
Contribute & Feedback
- Support the community edition
- Contribution Guide
- Faveo Feedback & Customisation
- Help in language translate
Knowledge Base
Third Party Integration
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API