Faveo Helpdesk Installation on Debian 8 with Nginx

Introduction

This document will list steps to install Faveo Helpdesk on a new Debian server.

We will install following dependencies in order to make Faveo Help Desk work

• NGINX
• PHP 5.6
• PHP Extensions
• MariaDB
• Composer
• Cron Job

Configure IPtables

iptables -A INPUT -p tcp --dport 22 -m conntrack --ctstate NEW,ESTABLISHED -j ACCEPT

iptables -A OUTPUT -p tcp --sport 22 -m conntrack --ctstate ESTABLISHED -j ACCEPT

iptables -A INPUT -p tcp --dport 80 -m conntrack --ctstate NEW,ESTABLISHED -j ACCEPT

iptables -A OUTPUT -p tcp --sport 80 -m conntrack --ctstate ESTABLISHED -j ACCEPT

iptables -A INPUT -p tcp --dport 443 -m conntrack --ctstate NEW,ESTABLISHED -j ACCEPT

iptables -A OUTPUT -p tcp --sport 443 -m conntrack --ctstate ESTABLISHED -j ACCEPT

Create a user for faveo and Install common packages

useradd -r www-data && usermod -G www-data www-data

apt-get update && apt-get -y upgrade

apt-get install python-software-properties git curl openssl vim -y

apt-key adv --recv-keys --keyserver keyserver.ubuntu.com 0xcbcb082a1bb943db

wget https://www.dotdeb.org/dotdeb.gpg && apt-key add dotdeb.gpg

Update all the Repos

vi /etc/apt/sources.list

Copy this content to above file

deb [arch=amd64,i386] http://mariadb.biz.net.id/repo/10.2/debian jessie main

deb-src http://mariadb.biz.net.id/repo/10.2/debian jessie main

deb http://packages.dotdeb.org wheezy all

deb-src http://packages.dotdeb.org wheezy-php56 all

Install MariaDB and create DB

apt-get update

apt-get install mariadb-client mariadb-server -y

mysql_secure_installation

mysql -u root –p

MariaDB [(none)]> CREATE DATABASE faveo;

MariaDB [(none)]> GRANT ALL PRIVILEGES ON faveo.* TO 'faveouser'@'localhost' IDENTIFIED BY 'faveouser_passwd';

MariaDB [(none)]> FLUSH PRIVILEGES;

MariaDB [(none)]> \q

Install PHP and its Extensions

apt-get install nginx php5-fpm php5-cli php5-mcrypt php5-gd php5-mysql php5-imap php5-curl -y

php5enmod mcrypt

wget -O /etc/nginx/sites-available/faveo https://www.faveohelpdesk.com/user-manual/code/debian8/sitesavailable.txt

#Change your_faveo_site with your domain name and change the faveo path in line 12 /root

vi /etc/nginx/sites-available/faveo

ln -s /etc/nginx/sites-available/faveo /etc/nginx/sites-enabled/faveo

Configure PHP-FPM

wget -O /etc/php5/fpm/pool.d/www-data.conf https://www.faveohelpdesk.com/user-manual/code/debian8/php-fpm.txt

Removing default file

rm /etc/php5/fpm/pool.d/www.conf

Restart PHP FPM service

service php5-fpm restart

Generate SSL Certificate

mkdir -p /etc/nginx/ssl

cd /etc/nginx/ssl

openssl genrsa -des3 -passout pass:x -out faveo.pass.key 2048

openssl rsa -passin pass:x -in faveo.pass.key -out faveo.key

rm faveo.pass.key

openssl req -new -key faveo.key -out faveo.csr

openssl x509 -req -days 365 -in faveo.csr -signkey faveo.key -out faveo.crt

Create a folder for Faveo and clone Faveo Help Desk Community latest release from Github to it

mkdir -p /opt/faveo/log && mkdir -p /opt/faveo/run

git clone https://github.com/ladybirdweb/faveo-helpdesk.git /opt/faveo/faveo-helpdesk

chown -R www-data:www-data /opt/faveo

chmod -R 755 /opt/faveo

chmod -R 755 /opt/faveo/faveo-helpdesk

chmod -R 755 /opt/faveo/faveo-helpdesk/storage

rm -rf /opt/faveo/faveo-helpdesk/example.env

Install Composer

Change the directory to faveo

cd /opt/faveo/faveo-helpdesk

curl -sS https://getcomposer.org/installer | php

mv composer.phar /usr/local/bin/composer

composer install --no-dev -o

/etc/init.d/nginx restart

Setup Cron

We are using default localhost URL where Faveo is installed, you can change the URL based on your system setting and IP address

crontab -e

* * * * * php /opt/faveo/faveo-helpdesk/artisan schedule:run >> /dev/null 2>&1

Start Installation

Open Faveo Helpdesk URL in the browser and follow the installation wizard