Get Tickets

Description : To fetch all tickets in FAVEO

22. URL : api/v1/helpdesk/tickets

Parameters :

Name	Data Type	Required/Optional	Description
token	String	Required	token generated for a user
api_key	String	Optional	An alphanumeric code that can be used to authenticate your API calls

HTTP Method : GET

Response Format : JSON

Response : Returns all the tickets in FAVEO.In case of any errors, an error message will be returned.

URL Request Example : http://www.stablehelpdeskc.faveodemo.com/api/v1/helpdesk/tickets?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJodHRwOlwvXC9wcm9kdWN0ZGVtb3VybC5jb21cL2NvbW11bml0eVwvcHVibGljXC9hcGlcL3YxXC9hdXRoZW50aWNhdGUiLCJpYXQiOjE1MzUwMTQwNDgsImV4cCI6MTUzNTAxNDI4OCwibmJmIjoxNTM1MDE0MDQ4LCJqdGkiOiJwM0h4TjJUMUVSbXRFbTJuIiwic3ViIjoxLCJwcnYiOiI4N2UwYWYxZWY5ZmQxNTgxMmZkZWM5NzE1M2ExNGUwYjA0NzU0NmFhIn0.CDAGq6xATQLCMALLWHH6JihcBpNhLLeaezp-o_AlCUE

JSON Response Example :

Success Response :

{
    "current_page": 1,
    "data":[
       {
            "id": 108,
            "ticket_number": "AAAA-0000-0107",
            "user_id": 16,
            "dept_id": 1,
            "team_id": null,
            "priority_id": 1,
            "sla": 1,
            "help_topic_id": 1,
            "status": 1,
            "rating": 0,
            "ratingreply": 0,
            "flags": 0,
            "ip_address": 0,
            "assigned_to": null,
            "lock_by": 0,
            "lock_at": null,
            "source": 2,
            "isoverdue": 0,
            "reopened": 0,
            "isanswered": 0,
            "html": 0,
            "is_deleted": 0,
            "closed": 0,
            "is_transferred": 0,
            "transferred_at": "0000-00-00 00:00:00",
            "reopened_at": null,
            "duedate": "2018-08-23 06:00:36",
            "closed_at": null,
            "last_message_at": null,
            "last_response_at": null,
            "approval": 0,
            "follow_up": 0,
            "created_at": "2018-08-23 00:00:36",
            "updated_at": "2018-08-23 00:00:36"
        }
    ],
    "first_page_url": "http://productdemourl.com/community/public/api/v1/helpdesk/tickets?page=1",
    "from": 1,
    "last_page": 12,
    "last_page_url": "http://productdemourl.com/community/public/api/v1/helpdesk/tickets?page=12",
    "next_page_url": "http://productdemourl.com/community/public/api/v1/helpdesk/tickets?page=2",
    "path": "http://productdemourl.com/community/public/api/v1/helpdesk/tickets",
    "per_page": 10,
    "prev_page_url": null,
    "to": 10,
    "total": 115
}

Some Common Error :

Error Response : If the token is expired

{
“error":"Token has expired"
}

If the token is not provided

 {
  "error": "token_not_provided"
}

Response Description :

Parameter	Description
id	id of the user
ticket_number	ticket number of the user
user_id	id of the user
dept_id	id of the department
team_id	id of the team
priority_id	id of the priority
sla	id of the sla
help_topic_id	id of the help topic
status	id of the staus
rating	indicates rating for the ticket
ratingreply	indicates rating for the reply
flags	indicates flags for the ticket
ip_address	indicates the ip address from which the ticket is created
assigned_to	indicates the agent to whom the ticket is assigned
source	indicates the source of the ticket
isoverdue	indicates the ticket is in overdue mode or not
reopened	indicates if the ticket is reopened or not
isanswered	indicates if the ticket is answered or not
is_deleted	indicates if the ticket is deleted or not
closed	indicates if the ticket is closed or not
transferred_at	indicates ticket transfer time
reopened_at	indicates ticket reopen time
duedate	indicates ticket due date timer
closed_at	indicates ticket closed time
last_message_at	indicates the last message time for the ticket
last_response_at	*indicates the last response time of the ticket *
follow_up	first name of the user
created_at	indicates ticket creation time
updated_at	indicates ticket updated time
first_page_url	url of the first page
from	indicates the first page
last_page	indicates the last page
last_page_url	url of the last page
next_page_url	url of the next page
path	path of the url
per_page	number of tickets per page
prev_page_url	url of the previous page
to	number of total pages
total	number of tickets