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Get Tickets
Sayar Samanta edited this page Aug 28, 2018
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2 revisions
Description : To fetch all tickets in FAVEO
- URL : api/v1/helpdesk/tickets
Parameters :
Name | Data Type | Required/Optional | Description |
---|---|---|---|
token |
String | Required | token generated for a user |
api_key |
String | Optional | An alphanumeric code that can be used to authenticate your API calls |
HTTP Method : GET
Response Format : JSON
Response : Returns all the tickets in FAVEO.In case of any errors, an error message will be returned.
JSON Response Example :
Success Response :
{
"current_page": 1,
"data":[
{
"id": 108,
"ticket_number": "AAAA-0000-0107",
"user_id": 16,
"dept_id": 1,
"team_id": null,
"priority_id": 1,
"sla": 1,
"help_topic_id": 1,
"status": 1,
"rating": 0,
"ratingreply": 0,
"flags": 0,
"ip_address": 0,
"assigned_to": null,
"lock_by": 0,
"lock_at": null,
"source": 2,
"isoverdue": 0,
"reopened": 0,
"isanswered": 0,
"html": 0,
"is_deleted": 0,
"closed": 0,
"is_transferred": 0,
"transferred_at": "0000-00-00 00:00:00",
"reopened_at": null,
"duedate": "2018-08-23 06:00:36",
"closed_at": null,
"last_message_at": null,
"last_response_at": null,
"approval": 0,
"follow_up": 0,
"created_at": "2018-08-23 00:00:36",
"updated_at": "2018-08-23 00:00:36"
}
],
"first_page_url": "http://productdemourl.com/community/public/api/v1/helpdesk/tickets?page=1",
"from": 1,
"last_page": 12,
"last_page_url": "http://productdemourl.com/community/public/api/v1/helpdesk/tickets?page=12",
"next_page_url": "http://productdemourl.com/community/public/api/v1/helpdesk/tickets?page=2",
"path": "http://productdemourl.com/community/public/api/v1/helpdesk/tickets",
"per_page": 10,
"prev_page_url": null,
"to": 10,
"total": 115
}
Some Common Error :
Error Response : If the token is expired
{
“error":"Token has expired"
}
If the token is not provided
{
"error": "token_not_provided"
}
Response Description :
Parameter | Description |
---|---|
id | id of the user |
ticket_number | ticket number of the user |
user_id | id of the user |
dept_id | id of the department |
team_id | id of the team |
priority_id | id of the priority |
sla | id of the sla |
help_topic_id | id of the help topic |
status | id of the staus |
rating | indicates rating for the ticket |
ratingreply | indicates rating for the reply |
flags | indicates flags for the ticket |
ip_address | indicates the ip address from which the ticket is created |
assigned_to | indicates the agent to whom the ticket is assigned |
source | indicates the source of the ticket |
isoverdue | indicates the ticket is in overdue mode or not |
reopened | indicates if the ticket is reopened or not |
isanswered | indicates if the ticket is answered or not |
is_deleted | indicates if the ticket is deleted or not |
closed | indicates if the ticket is closed or not |
transferred_at | indicates ticket transfer time |
reopened_at | indicates ticket reopen time |
duedate | indicates ticket due date timer |
closed_at | indicates ticket closed time |
last_message_at | indicates the last message time for the ticket |
last_response_at | *indicates the last response time of the ticket * |
follow_up | first name of the user |
created_at | indicates ticket creation time |
updated_at | indicates ticket updated time |
first_page_url | url of the first page |
from | indicates the first page |
last_page | indicates the last page |
last_page_url | url of the last page |
next_page_url | url of the next page |
path | path of the url |
per_page | number of tickets per page |
prev_page_url | url of the previous page |
to | number of total pages |
total | number of tickets |
Did you find it helpful? If not email us on support@faveohelpdesk.com
Installation and Upgrade Guide
- GUI Install Wizard
- Manual Install
- CLI Install
- Server Requirements
- Installation with Apache
- Installation with cPanel
- Cron Job or any Job scheduler
- Faveo Helpdesk Installation on CentOS 7 with Apache on PHP 7.1
- Faveo Helpdesk Installation on CentOS 7 with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Ubuntu 18.04 LTS with Apache on PHP 7.1
- Faveo Helpdesk Installation on Ubuntu 18.04 LTS with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Debian 9 with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Debian 9 with Apache on PHP 7.1
- Migrating Faveo from one server to another
- Configuration of Redis with Faveo
- Install and configure Redis, Supervisor and Worker for Faveo on Ubuntu 16.04
- Install Let’s Encrypt SSL on CentOS 7 Running Apache Web Server
- Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Ubuntu 16.04 server
- Install and configure Redis, Supervisor and Worker for Faveo on Centos 7
- Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Centos 7 server
- Faveo Helpdesk Pro Installation on Windows Server 2012 R2
- Install Active Directory Domain Services in Windows Server 2012 R2
- Install Faveo Helpdesk Community on Centos, Ubuntu or Debian Using Script
- Set up automatic backup for Faveo-Helpdesk
Administrator's Guide
- Faveo File Storage
- Change client side theme color
- How to edit or change the footer in faveo
- How to change agent and admin panel Faveo logo link and logo
- Agents
- Departments
- Team
- Priority
- SLA
- Workflow
- Helptopic
- Default Ticket Settings
- Status
- Rating
- Close Ticket Workflow
- Company Settings
- Social Login
- Language
- Security
- Debugging/Logs
- Ban Emails
- Widgets
Agent's Guide
Email Integration
Release & Upgrade Notes
- General Faveo Upgrade Guide Manual
- General Faveo Upgrade Guide Auto
- Upgrade guide to v1.9.2
- Upgrade guide to v1.9.0
- How to update v1.0.7.9 to v1.0.8.0
- Manual Upgrade from v1.0.7.8 to v1.0.7.9
- Faveo Release notes & upgrade guide for V1.0.7.7
- Faveo Release notes & upgrade guide for V1.0.7.5
- Faveo Release notes & upgrade guide for V1.0.7
Known Issues
- The open_basedir restriction in effect
- 404 Not Found
- 500 Internal Server Error
- Bug after update from 1.0.7.4 to 1.0.7.5 or higher version
- Syntax error, unexpected ‘var’(T_VAR), expecting ‘;’
Contribute & Feedback
- Support the community edition
- Contribution Guide
- Faveo Feedback & Customisation
- Help in language translate
Knowledge Base
Third Party Integration
Plugins
API