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Faveo Helpdesk Installation on CentOS 7 with Nginx
This document will list on how to install Faveo Help Desk on a new CentOS server.
We will install following dependencies in order to make Faveo Help Desk work
- Apache/NGINX
- PHP 7.1
- PHP Extensions:
- MySQL/MariaDB
- Composer
- Cron Job
We are using vi editor throughout to open and edit file, you can use nano editor also
iptables -A INPUT -p tcp --dport 22 -m conntrack --ctstate NEW,ESTABLISHED -j ACCEPT
iptables -A OUTPUT -p tcp --sport 22 -m conntrack --ctstate ESTABLISHED -j ACCEPT
iptables -A INPUT -p tcp --dport 80 -m conntrack --ctstate NEW,ESTABLISHED -j ACCEPT
iptables -A OUTPUT -p tcp --sport 80 -m conntrack --ctstate ESTABLISHED -j ACCEPT
iptables -A INPUT -p tcp --dport 443 -m conntrack --ctstate NEW,ESTABLISHED -j ACCEPT
iptables -A OUTPUT -p tcp --sport 443 -m conntrack --ctstate ESTABLISHED -j ACCEPT
We will create web user in this step
useradd -r www-data && usermod -G www-data www-data
wget -O /etc/pki/rpm-gpg/RPM-GPG-KEY-EPEL-7 https://www.faveohelpdesk.com/user-manual/code/centos7/RPM-GPG-KEY-EPEL-7.txt
wget -O /etc/pki/rpm-gpg/RPM-GPG-KEY-remi https://www.faveohelpdesk.com/user-manual/code/centos7/RPM-GPG-KEY-remi.txt
wget -O /etc/yum.repos.d/remi-php56-safe.repo https://www.faveohelpdesk.com/user-manual/code/centos7/repoall.txt
yum update -y
In this step we install following
- PHP and Extensions
- MariaDB
- Git
- Curl
- Openssl
yum install php-cli phpunit php-fpm php-mysql php-mcrypt php-gd php-json php-curl php-imap php-mbstring php-gd php-xmlrpc php-pdo nginx git sl mlocate dos2unix bash-completion openssl mariadb-server -y
systemctl stop nginx && systemctl stop php-fpm
Create copy of Nginx default config file
mv /etc/nginx/nginx.conf /etc/nginx/nginx.conf.back
wget -O /etc/nginx/nginx.conf https://www.faveohelpdesk.com/user-manual/code/centos7/nginx-conf.txt
wget -O /etc/nginx/conf.d/faveo-helpdesk.conf https://www.faveohelpdesk.com/user-manual/code/centos7/faveo-helpdesk-conf.txt
Open the file and replace SERVERNAME with you domain name or IP
Remove default config file
rm -rf /etc/nginx/conf.d/default.conf
wget -O /etc/php-fpm.d/faveo_php.conf https://www.faveohelpdesk.com/user-manual/code/centos7/faveo_php-conf.txt
mkdir -p /opt/faveo/log && mkdir -p /opt/faveo/run
git clone https://github.com/ladybirdweb/faveo-helpdesk.git /opt/faveo/faveo-helpdesk
chown -R www-data:www-data /opt/faveo
chmod -R 755 /opt/faveo
chmod -R 755 /opt/faveo/faveo-helpdesk
chmod -R 755 /opt/faveo/faveo-helpdesk/storage
rm -rf /opt/faveo/faveo-helpdesk/example.env
service mysql start
mysql_secure_installation
mysql -u root -p
CREATE DATABASE faveo;
GRANT ALL PRIVILEGES ON faveo.* TO 'faveouser'@'localhost' IDENTIFIED BY 'faveouserpass';
FLUSH PRIVILEGES;
quit
setenforce 0
iptables -F
service php-fpm start
service nginx start
service mysql start
curl -sS https://getcomposer.org/installer | php -- --install-dir=/usr/local/bin --filename=composer
Path can vary according to your server. This cron is set for every 1 minute fetching.
crontab -e
* * * * * php /opt/faveo/faveo-helpdesk/artisan schedule:run >> /dev/null 2>&1
Now you can install Faveo via GUI Wizard or CLI.
You can access Faveo url in the browser
Please make note of that you have reset the firewall and iptables to your specifications
Did you find it helpful? If not email us on support@faveohelpdesk.com
Installation and Upgrade Guide
- GUI Install Wizard
- Manual Install
- CLI Install
- Server Requirements
- Installation with Apache
- Installation with cPanel
- Cron Job or any Job scheduler
- Faveo Helpdesk Installation on CentOS 7 with Apache on PHP 7.1
- Faveo Helpdesk Installation on CentOS 7 with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Ubuntu 18.04 LTS with Apache on PHP 7.1
- Faveo Helpdesk Installation on Ubuntu 18.04 LTS with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Debian 9 with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Debian 9 with Apache on PHP 7.1
- Migrating Faveo from one server to another
- Configuration of Redis with Faveo
- Install and configure Redis, Supervisor and Worker for Faveo on Ubuntu 16.04
- Install Let’s Encrypt SSL on CentOS 7 Running Apache Web Server
- Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Ubuntu 16.04 server
- Install and configure Redis, Supervisor and Worker for Faveo on Centos 7
- Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Centos 7 server
- Faveo Helpdesk Pro Installation on Windows Server 2012 R2
- Install Active Directory Domain Services in Windows Server 2012 R2
- Install Faveo Helpdesk Community on Centos, Ubuntu or Debian Using Script
- Set up automatic backup for Faveo-Helpdesk
Administrator's Guide
- Faveo File Storage
- Change client side theme color
- How to edit or change the footer in faveo
- How to change agent and admin panel Faveo logo link and logo
- Agents
- Departments
- Team
- Priority
- SLA
- Workflow
- Helptopic
- Default Ticket Settings
- Status
- Rating
- Close Ticket Workflow
- Company Settings
- Social Login
- Language
- Security
- Debugging/Logs
- Ban Emails
- Widgets
Agent's Guide
Email Integration
Release & Upgrade Notes
- General Faveo Upgrade Guide Manual
- General Faveo Upgrade Guide Auto
- Upgrade guide to v1.9.2
- Upgrade guide to v1.9.0
- How to update v1.0.7.9 to v1.0.8.0
- Manual Upgrade from v1.0.7.8 to v1.0.7.9
- Faveo Release notes & upgrade guide for V1.0.7.7
- Faveo Release notes & upgrade guide for V1.0.7.5
- Faveo Release notes & upgrade guide for V1.0.7
Known Issues
- The open_basedir restriction in effect
- 404 Not Found
- 500 Internal Server Error
- Bug after update from 1.0.7.4 to 1.0.7.5 or higher version
- Syntax error, unexpected ‘var’(T_VAR), expecting ‘;’
Contribute & Feedback
- Support the community edition
- Contribution Guide
- Faveo Feedback & Customisation
- Help in language translate
Knowledge Base
Third Party Integration
Plugins
API