Edit Ticket

Description : To edit a particular ticket in FAVEO

7. URL : api/v1/helpdesk/edit

Parameters :

Name	Data Type	Required/Optional	Description
api_key	String	Optional	An alphanumeric code that can be used to authenticate your API calls
ticket_id	String	Required	Id of the ticket to reply
subject	String	Required	Body of your reply
sla_plan	String	Required	Id of the SLA plan
help_topic	String	Required	Id of the Help topic
ticket_type	String	Required	Id of the ticket type
ticket_source	String	Required	Id of the ticket source
ticket_priority	String	Required	Id of the ticket priority
token	String	Required	token generated for a user
status	String	Required	Status of the ticket

HTTP Method : POST

Response Format : JSON

Response : Returns success message.In case of any errors, an error message will be returned.

URL Request Example : http://www.stablehelpdeskc.faveodemo.com/api/v1/helpdesk/edit?api_key=9p41T2XFZ34YRZJUNQAdmM7iV0Rr1CjN&ip=null&token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJodHRwOlwvXC9wcm9kdWN0ZGVtb3VybC5jb21cL2NvbW11bml0eVwvcHVibGljXC9hcGlcL3YxXC9hdXRoZW50aWNhdGUiLCJpYXQiOjE1MzUwMDk3NTYsImV4cCI6MTUzNTAwOTk5NiwibmJmIjoxNTM1MDA5NzU2LCJqdGkiOiJNcmRNUWcwRFhvUEt2bnZrIiwic3ViIjoxLCJwcnYiOiI4N2UwYWYxZWY5ZmQxNTgxMmZkZWM5NzE1M2ExNGUwYjA0NzU0NmFhIn0.Z7XRIsdyuXjwBBAv9F5CNjD5xkQjehQ3awMBxt-3C70&ticket_id=115&subject=Title+has+to+changed&sla_plan=1&help_topic=1&ticket_source=3&ticket_priority=1&status=1

JSON Response Example :

Success Response :

{
    "result": {
        "success": "Edited successfully"
    }
}

Some Common Error :

Error Response : if the token is expired

{
“error":"Token has expired"
}

If the token is not provided

{
  "error": "token_not_provided"
}