Get SLA Plans

Description : To fetch all SLA plans listed in FAVEO

19. URL : api/v1/helpdesk/sla-plan

Parameters :

Name	Data Type	Required/Optional	Description
token	String	Required	token generated for a user
api_key	String	Optional	An alphanumeric code that can be used to authenticate your API calls

HTTP Method : GET

Response Format : JSON

Response : returns all the sla plans listed in FAVEO.

http://www.stablehelpdeskc.faveodemo.com/api/v1/helpdesk/sla-plan?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJodHRwOlwvXC9wcm9kdWN0ZGVtb3VybC5jb21cL2NvbW11bml0eVwvcHVibGljXC9hcGlcL3YxXC9hdXRoZW50aWNhdGUiLCJpYXQiOjE1MzUwMTM3ODAsImV4cCI6MTUzNTAxNDAyMCwibmJmIjoxNTM1MDEzNzgwLCJqdGkiOiJVTUhQNm5rb1NSS2FqZDFFIiwic3ViIjoxLCJwcnYiOiI4N2UwYWYxZWY5ZmQxNTgxMmZkZWM5NzE1M2ExNGUwYjA0NzU0NmFhIn0.r7ao6svVmLnq4AN4bmre28Ikkp5gDsLFgIMxKrU8MIQ

JSON Response Example :

Success Response :

{
    "result": [
        {
            "id": 1,
            "name": "Sla 1",
            "grace_period": "6 Hours",
            "admin_note": "",
            "status": 1,
            "transient": 0,
            "ticket_overdue": 0,
            "created_at": "2018-08-13 14:22:49",
            "updated_at": "2018-08-13 14:22:49"
        }
    ]
}

Some Common Error :

Error Response : If the token is expired

{
“error":"Token has expired"
}

If the token is not provided

 {
  "error": "token_not_provided"
}

Parameter	Description
id	id of the help topic
name	name of the sla
grace_period	sla duration
admin_note	represents any note for this sla from the admin
status	status of the sla
created_at	sla creation date
updated_at	sla updated date