Get Specific Ticket Details

Description : To fetch one particular ticket related details.

33. URL : api/v1/helpdesk/ticket

Parameters :

Name	Data Type	Required/Optional	Description
token	String	Required	token generated for a user
api_key	String	Optional	An alphanumeric code that can be used to authenticate your API calls
`id	String	Required	Id of the ticket

HTTP Method : GET

Response Format : JSON

Response : Give all the ticket specific details .In case of any errors, an error message will be returned.

URL Request Example : http://www.stablehelpdeskc.faveodemo.com/api/v1/helpdesk/ticket?api_key=9p41T2XFZ34YRZJUNQAdmM7iV0Rr1CjN&ip=null&token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJodHRwOlwvXC9wcm9kdWN0ZGVtb3VybC5jb21cL2NvbW11bml0eVwvcHVibGljXC9hcGlcL3YxXC9hdXRoZW50aWNhdGUiLCJpYXQiOjE1MzUwMTcxNTksImV4cCI6MTUzNTAxNzM5OSwibmJmIjoxNTM1MDE3MTU5LCJqdGkiOiJnYVNwaElVSXVtR3EyNXlTIiwic3ViIjoxLCJwcnYiOiI4N2UwYWYxZWY5ZmQxNTgxMmZkZWM5NzE1M2ExNGUwYjA0NzU0NmFhIn0.vsvL-qbQ3IwtOKY_Lj2xhNDwY6CiyeSW6WK_iiDYzK0&ticket_id=114

JSON Response Example :

Success Response :

{
    "result": {
        "dept_id": 1,
        "email": "user@gmail.com",
        "user_name": "user@gmail.com",
        "first_name": "demo",
        "last_name": "user",
        "id": 114,
        "ticket_number": "AAAA-0000-0113",
        "user_id": 47,
        "priority_id": 1,
        "priority_name": "Low",
        "dept_name": "Support",
        "status_name": "Open",
        "sla_name": "Sla 1",
        "source_name": "Agent",
        "sla": 1,
        "status": 1,
        "lock_by": 0,
        "lock_at": null,
        "source": 3,
        "isoverdue": 0,
        "reopened": 0,
        "isanswered": 0,
        "is_deleted": 0,
        "closed": 0,
        "reopened_at": null,
        "duedate": "2018-08-23 13:32:01",
        "closed_at": null,
        "created_at": "2018-08-23 07:32:01",
        "updated_at": "2018-08-23 07:32:01",
        "priority_color": "#00a65a",
        "helptopic_id": 1,
        "helptopic_name": "Support query",
        "title": "test ticket",
        "assignee": null
    }
}

Some Common Error :

Error Response : If the token is expired

{
“error":"Token has expired"
}

If the token is not provided

 {
  "error": "token_not_provided"
}

If the ticket id is not provided

{
    "result": {
        "ticketid": [
            "The ticketid field is required."
        ]
    }
}

Response Description :

Parameter	Description
dept_id	id of the department
email	email of the user
user_name	user name of the user
first_name	first name of the user
last_name	last name of the user
id	id of the user
ticket_number	ticket number
priority_id	id of the priority
priority_name	name of the priority
dept_name	name of the department
status_name	name of the status
sla_name	name of the sla
source_name	name of the source
sla	id of the sla
status	id of the status
source	id of the source
isoverdue	if the ticket is overdue or not
reopened	if the ticket is reopened or not
isanswered	if the ticket is answered or not
is_deleted	if the ticket is deleted or not
closed	if the ticket is closed or not
reopened_at	ticket re opened time
duedate	ticket due date time
closed_at	ticket closing time
created_at	ticket creation time
updated_at	ticket last updated time
priority_color	priority color
helptopic_id	id of the help topic
helptopic_name	name of the helptopic
title	ticket title
assignee	name of the assignee