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It's confusing that "Save" means "Upload" #3503
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If you click the save button it uploads to our servers, but if you click the download button it does not get sent to our servers. I think the text on your first link is misleading. We should update this text:
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this is causing ongoing confusion on various support channels and making us look bad :-( |
@philipp-sumo We'll get a wording fix landed soon. In the meantime, is there a good SUMO link for confused users who wind up at this github bug? |
What can better SUMO link are, as correct manual in user language here https://screenshots.firefox.com/#hello ? I suggest this hint for german user:
to change. While this hint suggest, that I must for save of screenshot local at my device (PC, Tablet, ...) at first upload the screenshot in the cloud. In any case, one hint as popup in browser-language is no goog SUMO link. This hint must for search engines detectable are under one unique URL. S. to it "Multi-regional and multilingual sites" - https://support.google.com/webmasters/answer/182192?hl=en |
hi @6a68 , i'm not sure if there's any good link - we just to explain it to people in the meantime: https://support.mozilla.org/en-US/questions/1168009#answer-993488 |
Calling it Save is really confusing, I usually press Save before a realize that I clicked the button with the cloud next to it. I appear to use Screenshots too rarely to remember but frequently enough that this has become a serious issue. I'm still hoping #3770 is going to be implemented, preferably with an actual preference in about:preferences and a checkmark during the introduction. For people that don't want to disable uploading to the cloud, I'd probably be best to rename the button. Save traditionally meant storing content on your machine and my guess is that most people still associate it with that traditional meaning. Today it can mean locally or remotely and thus the word is an unwise choice. What we want to tell the user that the content is uploaded to a third party service. Why not just call it upload or share? I really hope this gets resolved, I'd be a shame if I had to disable Screenshots permanently. |
Why not just make a "upload to cloud" button? |
@pgerber Hi, #3770 is fixed. The pref is @enthus1ast Thanks for the suggestion. That's a lot of text to fit into a button, especially in languages like German that tend to have longer word lengths than English. I do think the button label can be confusing for some people, but I'm not sure of the best way to fix it. I'll throw this bug back into triage to see if we can get any product feedback. |
Please rename "Save" to "Upload", because that's what it does. I've already hit "Save" a few times accidentically, which uploads the file, when I wanted to save it (locally). What the buttons do here goes against years of user experience. Every application I can think of has a Citing the Mozilla Statement, Petition: Facebook and Cambridge Analytica:
What is done here goes against this statement and when I read this I (I consider myself a mozillian) found it, well, cynical considering the long-standing complaints here. From a product perspective I can understand that you want to feed the https://screenshots.firefox.com/ site. I am not arguing that you should change the default primary button. This can still be the Upload. But please rename from PS Also related: #3603 |
Just to add: This is especially important as I usually do screenshots of sensitive areas / data like server backend or admin pages which are not publically accessible. Because if these were public I would just send a link (URL) and not do a screenshot. |
How about fixing this today before the whole GDPR thing explodes? |
I don't understand why this is so consequently postponed for so long time. For example the statement in the explanation by 6a68 (above, dated Feb 13) seems ridiculous: "That's a lot of text to fit into a button, especially in languages like German that tend to have longer word lengths than English.", while in another thread #3603 FatOrangutan commented on Oct 8, 2017: "I think the following is more intuitive: Local save: floppy disk icon (maybe with an arrow pointing downward) with a tooltip that says "Save" Cloud save: the current icon (cloud + upward arrow) with the button labelled as 'Upload.'" Not long words but unwillingness to fix it once and for all (or perhaps other, less just motives) are the true reason for this never ending story. |
I use the following css hack through userContent.css, in case it helps anybody:
It is better to replace the regex bit with the exact iframe source. You can find it by using (web) inspector on the screenshot overlay. So your final This css does two things: one, it uses css pseudo selector to rename the |
@6a68 in german you have a few options for example: |
On a similar note, the "Download" button should probably be called "Save". For me, "Download screenshot" implies that a remote server is involved when creating a screenshot although it's done locally in the browser. |
Agreed, @chk1 |
Thank you for mentioning that, @muxator. The lack of activity here had me thinking otherwise. I'm very happy to see it being fixed! |
Hi everyone. I want to apologize for an inappropriate comment in this bug that I just discovered and removed. This is an unfortunate first for this project. As a reminder, behavior in any Mozilla space, including this bug, is expected to adhere to our community guidelines. I think I can safely speak for the team working on Screenshots when I say that we are thrilled that people use what we've built, and that people care enough about the product to offer comments, file bugs, and contribute code. Keep your input and questions coming, and let's keep on rocking the free web together 🔥🦊 |
@6a68 the form was questionable. But the conclusion was correct. edit: To be clear i had nearly the same things in mind as this sleight of hand trick hit me. edit2: By following this issues (for longer that i hoped) and the clear unwillingness, that transpires through the lines, to fix this. I came to the conclusion that mozilla does this on purpose. edit3: ok ok, to be fair lets see what pr #4963 brings |
Yeah, I could see how you'd feel tricked by that choice of language. I'm glad to be changing it now.
👍 I respect your opinion, and also stand by my decision to remove that comment. Note that none of the other critical comments in this (very long) bug have been censored or removed, because they didn't violate the community guidelines. To be sure I hadn't overreacted, I talked this over with the rest of the team this morning, including sharing a screenshot of the removed comment, and they agreed it was inappropriate and should have been removed. I'm confident the right action was taken here.
No. Let me be abundantly clear on this point. (1) The user ID is actually just a per-profile random UUID; it can't be guessed. (2) Each shot URL contains a random slug plus the domain the shot was taken from, so it again can't be guessed. (3) If a shot is accidentally uploaded, hitting the delete button will delete it forever, or, if you do nothing, it'll be auto-deleted after 2 weeks. (4) Devs can't access the production databases. Ops has access to do opsy things, like server maintenance, or to delete flagged illegal content. I'm not a lawyer, so you should read our terms of service and privacy notice for the precise details. They are actually fairly readable as such things go.
I don't know the details, but I do know the legal team reviewed the site well in advance of GDPR taking effect. If you'd like to get the legal details, feel free to open a new bug, and we'll get someone from Mozilla's legal team to weigh in.
Nah, we're just a small team with many open bugs, and our quarterly goals tend to focus on adding new features, rather than digging through the backlog.
👍 Thanks for sharing your concerns. I hope I've addressed some of them. |
The appearance of hypocrisy with this feature when it was released and the lack of clarity on the intent behind the decision has kept me far away from it. I'm very happy to see this being addressed, and look forward to using it in the future.
That's unfortunate, especially with an issue like this which can have massive privacy concerns (whether legally acceptable or not). It's sad that growth is not always measured wisely by those at the top.
Thank you for taking the time to fix it! |
Here https://screenshots.firefox.com/#hello3 is linked the page https://www.mozilla.org/en-US/privacy/firefox/ . Is it correct, that by using of Firefox Screenshots service my screenshots are stored in the Firefox Cloud? I suggest the privacy properties in the "Firefox Screenshots" README.md to describe.
#privacy
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