Gaurav Kumar is an experienced technology professional with a strong background in digital marketing, web operations, and software development. With nearly 5 years of experience at eClerx, Gaurav has progressed from an Operations Intern to an Associate Process Manager, demonstrating his ability to lead teams and drive innovation.
Key Highlights: Led a digital marketing project for Uber, managing a team of 25 FTEs and overseeing various digital strategies including email, SMS, in-app notifications, and user journey automations. Developed and deployed "The Quality, Assurance, and Governance Tool," an in-house software solution for streamlining web ops and QA processes. Managed web operations for luxury brand DFS Group, focusing on integrating CRM systems with web content backends. Spearheaded the deployment of 10 MVP projects for Fortune 100 companies using Java Full Stack technologies.
Technical Skills: Programming Languages: Java, Python, Apex, GoLang, Rust Areas of Expertise: System Design and Architecture, Process Improvement, Problem-Solving, Code Quality and Standards
Gaurav excels in: Leading and managing complex digital marketing campaigns Developing innovative software solutions for process optimization Implementing governance frameworks and efficient tools for web operations Collaborating with global teams to deliver high-quality digital experiences Creating detailed product requirements and user stories
With his diverse skill set and experience, Gaurav is well-equipped to deliver projects in: Digital Marketing Strategy and Implementation Web Operations and Content Management Systems Custom Software Development and Tool Creation Process Optimization and Workflow Streamlining Cross-functional Team Leadership and Project Management
Gaurav's commitment to continuous learning and staying updated with industry trends positions him as a valuable asset for organizations seeking to drive technological innovation and maintain a competitive edge in the digital landscape.
