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13beta1 and beta3 Connot access external storege (local USB HDD) #7437

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janumix opened this issue Dec 9, 2017 · 5 comments
Closed

13beta1 and beta3 Connot access external storege (local USB HDD) #7437

janumix opened this issue Dec 9, 2017 · 5 comments

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@janumix
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janumix commented Dec 9, 2017

Steps to reproduce

  1. Set up local HDD in External storage (or try to use already configured before upgrade to 13b1)
  2. Try click on Files->(ExtHDD) - nothing happens.

Expected behaviour

Just access ExtHDD

Actual behaviour

When you click on ExtHDD nothing happens

Server configuration

Operating system:

Web server:

Database:

PHP version:

Nextcloud version: (see Nextcloud admin page)
13 beta 1
13 beta 3

Updated from an older Nextcloud/ownCloud or fresh install:
Updated from 12.0.4

Where did you install Nextcloud from:
via web installer

Signing status:

No errors have been found.

List of activated apps:

App list
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder
Enabled:
  - activity: 2.6.1
  - calendar: 1.5.7
  - comments: 1.3.0
  - contacts: 2.0.1
  - dav: 1.4.5
  - federatedfilesharing: 1.3.1
  - files: 1.8.0
  - files_external: 1.4.1
  - files_pdfviewer: 1.2.0
  - files_sharing: 1.5.0
  - files_texteditor: 2.5.1
  - files_trashbin: 1.3.0
  - files_versions: 1.6.0
  - files_videoplayer: 1.2.0
  - firstrunwizard: 2.2.1
  - gallery: 18.0.0
  - logreader: 2.0.0
  - lookup_server_connector: 1.1.0
  - news: 11.0.5
  - nextcloud_announcements: 1.2.0
  - notifications: 2.1.0
  - oauth2: 1.1.0
  - password_policy: 1.3.0
  - previewgenerator: 1.0.7
  - provisioning_api: 1.3.0
  - serverinfo: 1.3.0
  - sharebymail: 1.3.0
  - survey_client: 1.1.0
  - theming: 1.4.1
  - twofactor_backupcodes: 1.2.3
  - updatenotification: 1.3.0
  - workflowengine: 1.3.0
Disabled:
  - admin_audit
  - bruteforcesettings
  - encryption
  - federation
  - files_clipboard
  - keeweb
  - systemtags
  - user_external
  - user_ldap

Nextcloud configuration:

Config report

instanceid’ => ‘xxx’,
‘passwordsalt’ => ‘xxx’,
‘secret’ => ‘xxx’,
‘memcache.local’ => ‘\OC\Memcache\APCu’,
‘trusted_domains’ =>
array (
0 => ‘jxxxxt’,
1 => ‘192.168.100.28’,
2 => ‘10.95.0.186’,
),
‘datadirectory’ => ‘/config/www/nextcloud/data’,
‘overwrite.cli.url’ => ‘https://xxx’,
‘dbtype’ => ‘mysql’,
‘version’ => ‘13.0.0.6’,
‘dbname’ => ‘nextcloud’,
‘dbhost’ => ‘172.17.0.2:3306’,
‘dbport’ => ‘’,
‘dbtableprefix’ => ‘oc_’,
‘dbuser’ => ‘xxxx’,
‘dbpassword’ => ‘xxxx’,
‘logtimezone’ => ‘UTC’,
‘installed’ => true,
‘mail_smtpmode’ => ‘smtp’,
‘mail_smtpsecure’ => ‘tls’,
‘mail_from_address’ => ‘xxxxx’,
‘mail_domain’ => ‘gmail.com’,
‘mail_smtpauthtype’ => ‘LOGIN’,
‘mail_smtpauth’ => 1,
‘mail_smtphost’ => ‘smtp.gmail.com’,
‘mail_smtpport’ => ‘587’,
‘mail_smtpname’ => ‘xxx’,
‘mail_smtppassword’ => ‘xxx’,
‘maintenance’ => false,
‘theme’ => ‘’,
‘loglevel’ => 3,
‘updater.release.channel’ => ‘beta’,
‘mysql.utf8mb4’ => true,
‘preview_max_x’ => 1024,
‘preview_max_y’ => 1024,
‘preview_max_scale_factor’ => 1,

Are you using external storage, if yes which one: local/smb/sftp/...
local: /var/media/hdd

Are you using encryption: yes/no
no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
Webdav

Client configuration

Chrome 54.0.2840.71

Operating system:
Linux Ubuntu 17.10
Linux Ubuntu 17.04

Logs

Web server error log

Web server error log nothing here related to external storage The only entry refers to non-existing googlestorage but this is different issue

Nextcloud log (data/nextcloud.log)

Nextcloud log
Insert your Nextcloud log here

Browser log

Browser log
Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...
@janumix janumix changed the title 13beta1 Connot access external storege (local USB HDD) 13beta1 and beta3 Connot access external storege (local USB HDD) Dec 14, 2017
@janumix
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janumix commented Dec 14, 2017

Folder icon is not presented as previously (with arrow inside).
After clicking on its name gray filed remains but forlder didn't open.

image

@janumix
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janumix commented Dec 14, 2017

here is the same behariour in "External storage" - the only difference is icon.

image

@supermanlinux
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I have the same problem.You should click the share button first,then you can access external_storage.

@janumix
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janumix commented Dec 21, 2017

You're right. It works - thanks. Sharing external storage should be enabled.
Nevertheless issue need to be open until fix will be made.

@MorrisJobke
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Fixed by #7658

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