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Issue: can't open nor delete problematic PDF #220
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Hm, that's an odd one!
What you might want to try is install the latest v82beta release (
https://github.com/GerHobbelt/qiqqa-open-source/releases) and see what that
one has to report.
That one has much more intense diagnostics logging, so it would help me pin
down what's going on.
Note that v82 is binary compatible with v80 and commercial v79 so you can
always packpedal from that one by re-installing v80 using the `setup.exe`
you downloaded for that one already. It will yak about the version and then
you simply barge on with the install and you have v80 back with all your
data, if v82 isn't to your liking (I know the bibTeX editor panel is crummy
in v82)
…---
The 'odd' bit here is that it looks like it's something in the UI code
going bonkers on one machine but not the other. To get a potentially better
handle on that issue, I would need more logging, preferably from a bleeding
edge release so I have less work to attempt to reproduce or analyze the
bugger. :-)
Thanks for reporting!
Met vriendelijke groeten / Best regards,
Ger Hobbelt
--------------------------------------------------
web: http://www.hobbelt.com/
http://www.hebbut.net/
mail: ger@hobbelt.com
mobile: +31-6-11 120 978
--------------------------------------------------
On Tue, Jun 16, 2020 at 8:30 AM Pask78 ***@***.***> wrote:
I am having trouble with a PDF in my library (currently using v80).
Qiqqa won't open the PDF, but when I mouse over the PDF icon in the Qiqqa
library screen it displays the content.
If I try to open it in another PDF viewer (Adobe DC) from Qiqqa, it opens
and the file seems fine, but when I click on it to open it in Qiqqa I get a
blank screen instead of the PDF.
Interestingly, this happened on my desktop, and I then checked if the same
thing occurred on my laptop (my library is synced to an intranet library on
an external drive) and it didn't. Qiqqa was able to open the same PDF on my
laptop.
I also tried to delete the PDF from Qiqqa on my desktop, purged deleted
PDFs, quit and restarted Qiqqa, checked the log to identify the file name
and checked that the file had indeed been deleted from the Qiqqa folder in
AppData. I then downloaded the same paper again under a different name, and
Qiqqa still couldn't open it. When I checked the log, it said that the
document had been deleted and then reinstated, and the file name was the
same as before. I also tried reindexing the document, and forcing the OCR
in English, to no avail.
The error message I get is:
'Something unexpected has happened, but it's okay', and the problem
summary is: 'Specified argument was out of the range of valid values.
Parameter name: index'.
Here is part of the log for this error (hopefully there is enough here to
make it clear):
20200616.055507 INFO [Main] Disposing PDFReadingControl
20200616.055507 INFO [Main] Flushing the cached page renderings for
EAD34F21EF854CC94413408BD29A6B87F8517721
20200616.055507 INFO [Main] Flushing the cached page renderings for
EAD34F21EF854CC94413408BD29A6B87F8517721
20200616.055507 INFO
[Daemon.Maintainable:DocumentQueuedStorer.DoMaintenance_FlushDocuments]
DocumentQueuedStorer: (0/0)
20200616.055529 INFO [Main] +Creating child page controls
20200616.055529 INFO [Main] -Creating child page controls
20200616.055529 INFO [Main] +Setting initial viewport
20200616.055529 INFO [Main] -Setting initial viewport
20200616.055529 INFO [Main] AnnotationReport:Initialising annotation
report (0/1)
20200616.055529 INFO [Main] AnnotationReport: (0/0)
20200616.055530 INFO [28] AnnotationReportBackground: (0/0)
20200616.055613 INFO [Main] Opening new PDF viewer for Vandercammen2014,
Relating Specific Emotions to Intrinsic Motivation: On the Moderating Role
of Positive and Negative Emotion
20200616.055613 INFO [Main] +Creating child page controls
20200616.055613 INFO [Main] -Creating child page controls
20200616.055613 INFO [Main] +Setting initial viewport
20200616.055613 INFO [Main] -Setting initial viewport
20200616.055613 INFO [Main] +Creating child page controls
20200616.055613 INFO [Main] -Creating child page controls
20200616.055613 INFO [Main] +Setting initial viewport
20200616.055613 INFO [Main] -Setting initial viewport
20200616.055613 INFO [Main] AnnotationReport:Initialising annotation
report (0/1)
20200616.055613 INFO [Main] AnnotationReport: (0/0)
20200616.055613 ERROR [Main] System.ArgumentOutOfRangeException: Specified
argument was out of the range of valid values.
Parameter name: index
at System.Windows.Media.VisualCollection.get_Item(Int32 index)
at System.Windows.Controls.UIElementCollection.get_Item(Int32 index)
at
Qiqqa.Documents.PDF.PDFControls.PDFRendererControl.ScrollPages_ScrollChanged(Object
sender, ScrollChangedEventArgs e)
at
System.Windows.Controls.ScrollChangedEventArgs.InvokeEventHandler(Delegate
genericHandler, Object genericTarget)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object
target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target,
RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source,
RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender,
RoutedEventArgs args)
at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)
at
System.Windows.Controls.ScrollViewer.OnScrollChanged(ScrollChangedEventArgs
e)
at System.Windows.Controls.ScrollViewer.OnLayoutUpdated(Object sender,
EventArgs e)
at System.Windows.ContextLayoutManager.fireLayoutUpdateEvent()
at System.Windows.ContextLayoutManager.UpdateLayout()
at System.Windows.ContextLayoutManager.UpdateLayoutCallback(Object arg)
at System.Windows.Media.MediaContext.InvokeOnRenderCallback.DoWork()
at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object
resizedCompositionTarget)
at System.Windows.Media.MediaContext.RenderMessageHandler(Object
resizedCompositionTarget)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate
callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source,
Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
20200616.055613 INFO [Main] About to display client stats: Something
unexpected has happened, but it's okay.
Thanks again so much for your time!
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Quick update: I think I have found a way of fixing this in case it helps anyone else. The problem seems to be that some of the OCR files were not written properly. I can only assume that there was a problem with the writing of these files. I did a few tests and found that deleting the problematic OCR files and then running expedition fixed the problem by forcing Qiqqa to re-run the OCR. I hope this helps! |
I am having trouble with a PDF in my library (currently using v80).
Qiqqa won't open the PDF, but when I mouse over the PDF icon in the Qiqqa library screen it displays the content.
If I try to open it in another PDF viewer (Adobe DC) from Qiqqa, it opens and the file seems fine, but when I click on it to open it in Qiqqa I get a blank screen instead of the PDF.
Interestingly, this happened on my desktop, and I then checked if the same thing occurred on my laptop (my library is synced to an intranet library on an external drive) and it didn't. Qiqqa was able to open the same PDF on my laptop.
I also tried to delete the PDF from Qiqqa on my desktop, purged deleted PDFs, quit and restarted Qiqqa, checked the log to identify the file name and checked that the file had indeed been deleted from the Qiqqa folder in AppData. I then downloaded the same paper again under a different name, and Qiqqa still couldn't open it. When I checked the log, it said that the document had been deleted and then reinstated, and the file name was the same as before. I also tried reindexing the document, and forcing the OCR in English, to no avail.
The error message I get is:
'Something unexpected has happened, but it's okay', and the problem summary is: 'Specified argument was out of the range of valid values. Parameter name: index'.
Here is part of the log for this error (hopefully there is enough here to make it clear):
20200616.055507 INFO [Main] Disposing PDFReadingControl
20200616.055507 INFO [Main] Flushing the cached page renderings for EAD34F21EF854CC94413408BD29A6B87F8517721
20200616.055507 INFO [Main] Flushing the cached page renderings for EAD34F21EF854CC94413408BD29A6B87F8517721
20200616.055507 INFO [Daemon.Maintainable:DocumentQueuedStorer.DoMaintenance_FlushDocuments] DocumentQueuedStorer: (0/0)
20200616.055529 INFO [Main] +Creating child page controls
20200616.055529 INFO [Main] -Creating child page controls
20200616.055529 INFO [Main] +Setting initial viewport
20200616.055529 INFO [Main] -Setting initial viewport
20200616.055529 INFO [Main] AnnotationReport:Initialising annotation report (0/1)
20200616.055529 INFO [Main] AnnotationReport: (0/0)
20200616.055530 INFO [28] AnnotationReportBackground: (0/0)
20200616.055613 INFO [Main] Opening new PDF viewer for Vandercammen2014, Relating Specific Emotions to Intrinsic Motivation: On the Moderating Role of Positive and Negative Emotion
20200616.055613 INFO [Main] +Creating child page controls
20200616.055613 INFO [Main] -Creating child page controls
20200616.055613 INFO [Main] +Setting initial viewport
20200616.055613 INFO [Main] -Setting initial viewport
20200616.055613 INFO [Main] +Creating child page controls
20200616.055613 INFO [Main] -Creating child page controls
20200616.055613 INFO [Main] +Setting initial viewport
20200616.055613 INFO [Main] -Setting initial viewport
20200616.055613 INFO [Main] AnnotationReport:Initialising annotation report (0/1)
20200616.055613 INFO [Main] AnnotationReport: (0/0)
20200616.055613 ERROR [Main] System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: index
at System.Windows.Media.VisualCollection.get_Item(Int32 index)
at System.Windows.Controls.UIElementCollection.get_Item(Int32 index)
at Qiqqa.Documents.PDF.PDFControls.PDFRendererControl.ScrollPages_ScrollChanged(Object sender, ScrollChangedEventArgs e)
at System.Windows.Controls.ScrollChangedEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)
at System.Windows.Controls.ScrollViewer.OnScrollChanged(ScrollChangedEventArgs e)
at System.Windows.Controls.ScrollViewer.OnLayoutUpdated(Object sender, EventArgs e)
at System.Windows.ContextLayoutManager.fireLayoutUpdateEvent()
at System.Windows.ContextLayoutManager.UpdateLayout()
at System.Windows.ContextLayoutManager.UpdateLayoutCallback(Object arg)
at System.Windows.Media.MediaContext.InvokeOnRenderCallback.DoWork()
at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
20200616.055613 INFO [Main] About to display client stats: Something unexpected has happened, but it's okay.
Thanks again so much for your time!
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