How to create a support ticket for Azure billing and subscription issues

This article provides the information you will need to open a ticket with Azure Support.

[AZURE.NOTE]Only the Azure account administrator has permission to access the Account Center.

1. Sign into the Azure portal. Select Help + support>New support request.

You can also submit an support request from the Azure Support web site or from the Azure Accounts Center:

• To submit a support ticket from the Azure Support web site, click Get support.
• To submit a support ticket from the Azure Account Center, select a subscription, and then click Contact Microsoft Support.

2. In the Basics blade, choose the issue type, subscription and support plan.
3. In the Problem blade, provide the following information:

• Severity. Choose an option that represents the severity of your request. For more information about the severity types, see to the Microsoft Azure Incident Severity Table.
• Problem type. Choose a problem type.
• Details. Provide an incident title for your request and then use the text boxes provide required information and to include any additional information about your request.
• Time frame (optional). If possible, provide date, time and time zone information for the most recent occurrence of your issue.
• Use the File Upload tool to attach related documentation to your request.

4. In the Contact Information blade, verify your contact information and preferred contact method, and then click Create.

You will be contacted by an Azure Support representative in accordance with the terms of the agreement.