Campaign reports not working. #226
Comments
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Have you set the domain name of the site in the settings page ? |
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sure, followed all the guides |
karuppiah7890
changed the title
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Did you use trackers when creating the template ? |
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If yes, can you check the email's HTML content using the "show original" option and see the links in the HTML |
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I did use trackers. The email source is compressed. Hard to see anything. why on the youtube video opened emils is ZERO? why sending to wrong address is reported as delivered???? this is bug, right? |
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Are you sure the address doesn't exist ? May be the host name exists. Try sending a mail to it from your mailbox. And @4iar mentioned you need to setup email id properly in the settings to get proper feedback. And for open emails, do you use Gmail ? You can see the source by clicking "show original" and search for links with Ctrl+F and typing your domain name. About the YouTube video, I need to check if it shows 0 opened mails. If the mail is opened and the settings are right, and if it shows 0, then yes, it's a bug. But till now I haven't encountered bugs in open mails reports actually, so, we need to debug this step by step |
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I did try... and got this So somehow M4G is able to successfully deliver messages to emails like: whatever@gmai.com |
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the email id is set properly |
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@Rigel772 M4G sends the mails using AWS SES. If an email id is invalid / non-existent , then a mail cannot be sent to it what so ever happens. So, even AWS SES cannot send to it. In your situation, it's just that there was no proper report about the mails sent and bounced, due to some reason. It's probably a bug in M4G. Can't say for sure until it's reproduced. And what do you mean by "your specific problem was a 5.1.2 error." ? |
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why M4G reports it delivered?????? |
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this conversation is pointless |
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Like I said, there must be a bug or something that caused the wrong report about all mails being sent. And about the return message - okay, we will note that. |
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@Rigel772 There's no point in being rude. It doesn't help. And yes, we will look into the issue |
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Also, please do abide to the (Code of Conduct)[https://github.com/freeCodeCamp/freeCodeCamp/blob/staging/CODE_OF_CONDUCT.md]. |
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@Rigel772, can you create a campaign and send some emails to bounce@simulator.amazonses.com. If after a few minutes you still don't get any bounced emails, go to https://eu-west-1.console.aws.amazon.com/sqs/home?region=eu-west-1# and select the region that matches your MfG settings page at the top right (mine says Ireland). You should see something similar to my attached screenshot: If you do see that screen, look at the 'mail-for-good-ses-feedback' row, and tell me how many Messages Available + Messages in Flight you have. If you are sure you have selected the correct region and don't see any 'mail-for-good-ses-feedback' row then there has been a problem in the setup of feedback processing. If Messages Available is more than 0 (it may correspond to the number of bounced/dodgy emails you've sent), then the app is not consuming the feedback from SES properly. If Messages Available is 0 then there is a problem with connecting SES up to SQS (which is the queue that stores the messages so the app can process them). Likely a permissions or configuration type of issue if this is the case. If you're still interested in fixing this, then please send some emails to that address above (it won't count against your quota afaik) and go to the link I've provided. |
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Thanks a lot @4iar , for helping with this!
…On Oct 11, 2017 10:46 PM, "4iar" ***@***.***> wrote:
@Rigel772 <https://github.com/rigel772>, can you create a campaign and
send some emails to ***@***.***
<https://docs.aws.amazon.com/ses/latest/DeveloperGuide/mailbox-simulator.html>
.
If after a few minutes you still don't get any bounced emails, go to
https://eu-west-1.console.aws.amazon.com/sqs/home?region=eu-west-1# and
select the region that matches your MfG settings page at the top right
(mine says Ireland).
You should see something similar to my attached screenshot:
[image: image]
<https://user-images.githubusercontent.com/8053216/31454209-9a7540ca-aeac-11e7-8182-4c02f126e410.png>
.
If you do see that screen, look at the 'mail-for-good-ses-feedback' row,
and tell me how many Messages Available + Messages in Flight you have.
If you are sure you have selected the correct region and don't see any
'mail-for-good-ses-feedback' row then there has been a problem in the setup
of feedback processing
<https://github.com/freeCodeCamp/mail-for-good/blob/master/server/controllers/settings/configure-aws/configure-aws.js>
.
If Messages Available is more than 0 (it may correspond to the number of
bounced/dodgy emails you've sent), then the app is not consuming the
feedback
<https://github.com/freeCodeCamp/mail-for-good/tree/master/server/feedback-consumer>
from SES properly.
If Messages Available is 0 then there is a problem with connecting SES up
to SQS (which is the queue that stores the messages so the app can process
them). Likely a permissions or configuration type of issue if this is the
case.
If you're still interested in fixing this, then please send some emails to
that address above (it won't count against your quota afaik) and go to the
link I've provided.
—
You are receiving this because you modified the open/close state.
Reply to this email directly, view it on GitHub
<#226 (comment)>,
or mute the thread
<https://github.com/notifications/unsubscribe-auth/AMNw6GaTNVAG3fI0lf-3Rvp93gvH49Daks5srPfQgaJpZM4P1AOT>
.
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Hi, I've got the same problem. I send emails to bounce@simulator.amazonses.com in order to test and after that I had a look at the SQS Service: I realized that the Messages Available are not consumed by M4G. Maybe i missed a configuration. How can I try to fix it? (if u need more details just ask) |
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@karuppiah7890 @4iar @HoenikkerPerez I have the same problem. Messages Available is greater than 0, i.e. they are not being consumed. Campaign Report shows opens, but not bounces or complaints |
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@karuppiah7890 @4iar any thoughts on this? ☝️ |
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Here are screenshots to the issue after double checking the AWS processes and format used to send the emails |
Created sample list (4 in total: 3 good emails and 1 with typo in host name) and send a campaign.
In the statistics I can see 4 emails sent, 4 delivered, 0 bounced, 0 opened (some were opened).
So the raports does not seem to be working at all...
Another thing: on your you tube video you can see in statistics a number of click throughs while number of opens stay 0... can you explain? How to make it work? Am I missing something?
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