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gotomeeting couldn't deactivate from prohibited app list #805

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ckorge opened this issue Feb 15, 2024 · 4 comments
Closed

gotomeeting couldn't deactivate from prohibited app list #805

ckorge opened this issue Feb 15, 2024 · 4 comments
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@dbuechel
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bug This issue describes a bug in the software.
Milestone
3.8.0

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@ckorge
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ckorge commented Feb 15, 2024

even if i remove the check in column 'active' for g2mcomm.exe SEB will still block the gotomeeting App.

maybe this problem is a result of this double code lines below?

https://github.com/SafeExamBrowser/seb-win-refactoring/blob/731a7485527d84cca4bb701dcc84df6e8fb76335/SafeExamBrowser.Configuration/ConfigurationData/DataValues.cs#L125-L124
@dbuechel
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The live application log can help you resolve this issue (see https://safeexambrowser.org/windows/win_usermanual_en.html#SecurityPane > Allow access to application log etc.) as it reveals exactly which application is being blocked and why.

@ckorge
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ckorge commented Jun 10, 2024

As the error still exists, I would like to make another attempt here to ask for a correction.
Screenshot 2024-06-10 131759

If the application is not removed from the blacklist, it appears twice in the log.

2024-06-10 13:15:21.029 [01] - INFO: Starting keyboard interception...
2024-06-10 13:15:21.032 [01] - INFO: Starting mouse interception...
2024-06-10 13:15:21.034 [01] - INFO: Initializing applications...
2024-06-10 13:15:21.451 [01] - DEBUG: [ApplicationMonitor] Initialized 289 currently running processes.
2024-06-10 13:15:21.453 [01] - DEBUG: [ApplicationMonitor] Initialized blacklist with 46 applications: g2mcomm.exe, vlc.exe, Microsoft.Media.Player.exe, spotify.exe, obs32.exe, obs64.exe, pcmontask.exe, PCMonitorSrv.exe, strwinclt.exe, SRServer.exe, remoting_host.exe, MS-Teams.exe, CiscoWebExStart.exe, CiscoCollabHost.exe, AA_v3.exe, ptoneclk.exe, webexmta.exe, Teams.exe, join.me.sentinel.exe, join.me.exe, Telegram.exe, Zoom.exe, Element.exe, slack.exe, CamtasiaUtl.exe, CamRecorder.exe, CamPlay.exe, Camtasia_Studio.exe, CamtasiaStudio.exe, Camtasia.exe, Discord.exe, RPCSuite.exe, RPCService.exe, RemotePCDesktop.exe, beamyourscreen-host.exe, AeroAdmin.exe, Mikogo-host.exe, chromoting.exe, vncserverui.exe, vncviewer.exe, vncserver.exe, TeamViewer.exe, g2mcomm.exe, SkypeHost.exe, SkypeApp.exe, Skype.exe
2024-06-10 13:15:21.454 [01] - DEBUG: [ApplicationMonitor] Process 'g2mcomm.exe' (50660) belongs to application 'g2mcomm.exe' and needs to be terminated.
2024-06-10 13:15:21.455 [01] - DEBUG: [ApplicationMonitor] Initialized whitelist with 0 applications.
2024-06-10 13:15:21.456 [01] - INFO: The following applications need to be terminated: g2mcomm.exe.
2024-06-10 13:15:26.565 [01] - INFO: The user chose to automatically terminate all running applications.
2024-06-10 13:15:26.567 [01] - DEBUG: [Process 'g2mcomm.exe' (50660)] Attempting to close process...
2024-06-10 13:15:26.572 [01] - WARNING: [Process 'g2mcomm.exe' (50660)] Failed to send close message to main window!
2024-06-10 13:15:26.572 [01] - DEBUG: [Process 'g2mcomm.exe' (50660)] Attempting to close process...
2024-06-10 13:15:26.578 [01] - WARNING: [Process 'g2mcomm.exe' (50660)] Failed to send close message to main window!
2024-06-10 13:15:26.578 [01] - DEBUG: [Process 'g2mcomm.exe' (50660)] Attempting to close process...
2024-06-10 13:15:26.582 [01] - WARNING: [Process 'g2mcomm.exe' (50660)] Failed to send close message to main window!
2024-06-10 13:15:26.582 [01] - DEBUG: [Process 'g2mcomm.exe' (50660)] Attempting to close process...
2024-06-10 13:15:26.588 [01] - WARNING: [Process 'g2mcomm.exe' (50660)] Failed to send close message to main window!
2024-06-10 13:15:26.588 [01] - DEBUG: [Process 'g2mcomm.exe' (50660)] Attempting to close process...
2024-06-10 13:15:26.593 [01] - WARNING: [Process 'g2mcomm.exe' (50660)] Failed to send close message to main window!
2024-06-10 13:15:26.594 [01] - DEBUG: [Process 'g2mcomm.exe' (50660)] Attempting to kill process...
2024-06-10 13:15:26.606 [01] - DEBUG: [Process 'g2mcomm.exe' (50660)] Process has terminated within 500ms.
2024-06-10 13:15:26.622 [01] - INFO: [ApplicationMonitor] Successfully terminated process 'g2mcomm.exe' (50660).
2024-06-10 13:15:26.636 [01] - INFO: Successfully terminated application 'g2mcomm.exe'.

However, if it is defined as an exception, it only appears once. Which is still too much.

2024-06-10 13:11:02.414 [01] - INFO: Starting keyboard interception...
2024-06-10 13:11:02.417 [01] - INFO: Starting mouse interception...
2024-06-10 13:11:02.418 [01] - INFO: Initializing applications...
2024-06-10 13:11:02.824 [01] - DEBUG: [ApplicationMonitor] Initialized 289 currently running processes.
2024-06-10 13:11:02.825 [01] - DEBUG: [ApplicationMonitor] Initialized blacklist with 45 applications: g2mcomm.exe, vlc.exe, Microsoft.Media.Player.exe, spotify.exe, obs32.exe, obs64.exe, pcmontask.exe, PCMonitorSrv.exe, strwinclt.exe, SRServer.exe, remoting_host.exe, MS-Teams.exe, CiscoWebExStart.exe, CiscoCollabHost.exe, AA_v3.exe, ptoneclk.exe, webexmta.exe, Teams.exe, join.me.sentinel.exe, join.me.exe, Telegram.exe, Zoom.exe, Element.exe, slack.exe, CamtasiaUtl.exe, CamRecorder.exe, CamPlay.exe, Camtasia_Studio.exe, CamtasiaStudio.exe, Camtasia.exe, Discord.exe, RPCSuite.exe, RPCService.exe, RemotePCDesktop.exe, beamyourscreen-host.exe, AeroAdmin.exe, Mikogo-host.exe, chromoting.exe, vncserverui.exe, vncviewer.exe, vncserver.exe, TeamViewer.exe, SkypeHost.exe, SkypeApp.exe, Skype.exe
2024-06-10 13:11:02.827 [01] - DEBUG: [ApplicationMonitor] Process 'g2mcomm.exe' (35432) belongs to application 'g2mcomm.exe' and needs to be terminated.
2024-06-10 13:11:02.828 [01] - DEBUG: [ApplicationMonitor] Initialized whitelist with 0 applications.
2024-06-10 13:11:02.830 [01] - INFO: The following applications need to be terminated: g2mcomm.exe.
2024-06-10 13:11:06.993 [01] - INFO: The user chose to automatically terminate all running applications.
2024-06-10 13:11:06.994 [01] - DEBUG: [Process 'g2mcomm.exe' (35432)] Attempting to close process...
2024-06-10 13:11:06.999 [01] - WARNING: [Process 'g2mcomm.exe' (35432)] Failed to send close message to main window!
2024-06-10 13:11:07.000 [01] - DEBUG: [Process 'g2mcomm.exe' (35432)] Attempting to close process...
2024-06-10 13:11:07.005 [01] - WARNING: [Process 'g2mcomm.exe' (35432)] Failed to send close message to main window!
2024-06-10 13:11:07.005 [01] - DEBUG: [Process 'g2mcomm.exe' (35432)] Attempting to close process...
2024-06-10 13:11:07.011 [01] - WARNING: [Process 'g2mcomm.exe' (35432)] Failed to send close message to main window!
2024-06-10 13:11:07.011 [01] - DEBUG: [Process 'g2mcomm.exe' (35432)] Attempting to close process...
2024-06-10 13:11:07.015 [01] - WARNING: [Process 'g2mcomm.exe' (35432)] Failed to send close message to main window!
2024-06-10 13:11:07.016 [01] - DEBUG: [Process 'g2mcomm.exe' (35432)] Attempting to close process...
2024-06-10 13:11:07.020 [01] - WARNING: [Process 'g2mcomm.exe' (35432)] Failed to send close message to main window!
2024-06-10 13:11:07.021 [01] - DEBUG: [Process 'g2mcomm.exe' (35432)] Attempting to kill process...
2024-06-10 13:11:07.031 [01] - DEBUG: [Process 'g2mcomm.exe' (35432)] Process has terminated within 500ms.
2024-06-10 13:11:07.049 [01] - INFO: [ApplicationMonitor] Successfully terminated process 'g2mcomm.exe' (35432).
2024-06-10 13:11:07.066 [01] - INFO: Successfully terminated application 'g2mcomm.exe'.

@dbuechel
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Terribly sorry, you're right, that application appears to be duplicated indeed. I shall revise the issue for the upcoming version.

@dbuechel dbuechel reopened this Jun 11, 2024
@dbuechel dbuechel self-assigned this Jun 11, 2024
@dbuechel dbuechel added the bug This issue describes a bug in the software. label Jun 11, 2024
@dbuechel dbuechel added this to the 3.8.0 milestone Jun 11, 2024
dbuechel added a commit that referenced this issue Jun 17, 2024
@dbuechel
SEBWIN-896, #805: Removed duplicated entries for default list of proh…
b4366ad 
…ibited applications.
@dbuechel
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The issue should be resolved, please feel free to test the changes in the latest development build for version 3.8.0: https://sebdev.ethz.ch/api/buildjobs/84418ab1rvur3b9d/artifacts/SEB_3.8.0.706_SetupBundle.exe.

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@dbuechel @ckorge