Use Real Name does not work for some users

[piotrkochan]

Description:

According to funcitonallity described here: #9235

Some of the users are displayed with theirs names and some with usernames.

I and @Nepoxx #9235 (comment) see this bug.

Steps to reproduce:

1. Enable "Use real name"

Expected behavior:

2. Profit

Actual behavior:

Nice mix of usernames and names

Server Setup Information:

• Version of Rocket.Chat Server: 0.69.0
• Operating System: ubuntu 18
• Deployment Method: tar
• Number of Running Instances: 1
• DB Replicaset Oplog: 0
• NodeJS Version: 8+
• MongoDB Version: 4

[icerootsvw]

I have the same issue here. All users are coming from an LDAP backend (if that is important). Some users are shown with username in my list instead of real name

The names inside channels are correct. So when someone is writing it looks like

realname: hello word

In the left navigation menu, most users are displayed with there real name but some of them are shown with the username instead

[cheechmarino]

Same issue with no LDAP users. Only local users created.

[oinadmin]

I read that in version 0.70.0 bag fix
#11913

[piotrkochan]

resolved in https://github.com/RocketChat/Rocket.Chat/releases/tag/0.69.2

[oryfoxer]

Issue still present in 0.69.2. Can confirm LDAP users will randomly show username over name.

[localguru]

I do see this since upgrading from 0.61.0 to 0.69.2 a few days ago. We are using SAML.

[localguru]

@piotrkochan please reopen. problem seems not fully solved. thanks.

[piotrkochan]

Not resolved in 0.70.0-rc.0

[ChibiG]

installed 0.74.1 and issue still exist

[tassoevan]

Is anyone experiencing this without LDAP or SAML?

[cheechmarino]

Is anyone experiencing this without LDAP or SAML?

Our setup without LDAP or SAML shows FULL (Real) names.

[Branislav42]

Version 3.12.3, issue still exists. LDAP to MS AD.

[vaDrn]

fricking 2021 and issue is still present

[homberger]

And still present in 2022

[vaDrn]

I decided to try out Mattermost and potentially migrate to it. Or just get directly to Slack or Teams.
See no point waiting and hoping that basic function will appear or be fixed in a year or two.

oh wait this stuff isn't working since 2018 they might not fix it in another 4 years or ever

this project is dead.
I rather drop this sinking ship

[supermuxa]

It looks like the names are taken from AD for a reason:
Whoever you wrote to first will be shown by their name in AD. And he will see your login instead name in AD .