Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

[No QA] Create Out-of-date-Billing.md #48346

Merged
merged 1 commit into from
Sep 4, 2024
Merged
Changes from all commits
Commits
File filter

Filter by extension

Filter by extension

Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
Original file line number Diff line number Diff line change
@@ -0,0 +1,29 @@
---
title: Out-of-date Billing
description: What to do if you receive an out-of-date billing notification
---

A notification that your workspace has out-of-date billing will appear for one of the following reasons:

- A workspace you’re an Admin for has an expired/invalid payment card or insufficient funds.
- Your company’s Expensify trial has ended and it’s time to [upgrade your subscription](https://help.expensify.com/articles/expensify-classic/expensify-billing/Change-Plan-Or-Subscription).

## Step 1: Determine who the billing owner is

1. Hover over **Settings** and click **Workspaces**.
2. Click the name of the workspace that has the `!` symbol next to it.
3. Review who is listed as the Billing Owner.
4. Have this person complete the steps below, or you can click **Take Over Billing** if you will take over handling payments for the Expensify workspace.

## Step 2: Retry payment or update the payment card

{% include info.html %}
This step must be completed by the Billing Owner.
{% include end-info.html %}

1. Ensure that the card or bank account has sufficient funds for the payment.
2. Hover over **Settings** and click **Account**.
3. Click the **Payments** tab on the left.
4. Click **Retry Billing** if there were originally insufficient funds in the payment account, or click **Add Payment Card** to add a payment method.

Once the payment is processed, the out-of-date billing notification will disappear.
Loading