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[No QA] Update doc following Ren feedback #45903

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Jul 22, 2024
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[No QA] Update doc following Ren feedback #45903

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Update doc following Ren feedback
twisterdotcom Jul 22, 2024
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Missing title
twisterdotcom Jul 22, 2024
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Merge branch 'main' into twisterdotcom-patch-1
twisterdotcom Jul 22, 2024
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twisterdotcom Jul 22, 2024
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113 changes: 33 additions & 80 deletions docs/articles/new-expensify/expenses-&-payments/Duplicate-detection.md
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---
title: Duplicate Detection
title: Manage duplicate expenses
description: Identify and manage duplicate expense requests
---

<div id="new-expensify" markdown="1">

Duplicate Detection helps prevent duplicate expense requests within a member’s account. By identifying and flagging potential duplicates, it ensures better oversight and control over expenses, enhances fraud prevention, and eases the approval process. This feature is available exclusively for paid plans (Collect & Control).
Duplicate Detection helps prevent duplicate expense requests by flagging expense requests that have the same date and amount as another request in the same member's account.

# What is a Duplicate?
When an expense has been flagged as a potential duplicate, a red dot appears in the left menu or the expense’s chat room, and it is put on “hold.”

A duplicate is an expense request with the same date and amount as another request in an individual member's account. When detected, duplicates are flagged as with a violation and put on “hold”.
{% include info.html %}
This feature is available exclusively for Collect & Control plans.
{% include end-info.html %}

# Surfacing Potential Duplicates
# Review & resolve duplicates

{% include selector.html values="desktop, mobile" %}

{% include option.html value="desktop" %}
1. Identify the red dot indicator in the Left-Hand Navigation (LHN) or workspace chat, which signifies a potential duplicate.
2. Click on the flagged request to open it.
3. Review the system message indicating the request is on hold due to a potential duplicate.
4. Click the green **Review duplicates** button in the request header to navigate to the resolve duplicates page.
{% include end-option.html %}

{% include option.html value="mobile" %}
1. Identify the red dot indicator in the LHN or workspace chat, which signifies a potential duplicate.
2. Tap on the flagged request to open it.
3. Review the system message indicating the request is on hold due to a potential duplicate.
4. Tap the green **Review duplicates** button in the request header to navigate to the resolve duplicates page.
{% include end-option.html %}

{% include end-selector.html %}
1. Click the red dot in the left menu or open the expense’s chat room to open the flagged request.
2. Click the green **Review duplicates** button at the top of the request.
3. Review the list of potential duplicates.
4. To resolve a duplicate, click either **Keep all** or **Keep this one**.
- **Keep all**: Keeps all expenses as their separate charges and removes the hold.
- **Keep this one**: Keeps this expense and discards its other related duplicates.
5. If discrepancies exist between the duplicates (e.g., category, tags), choose which details to keep.
6. Confirm your selection to merge the requests or keep all.

# Resolving Duplicates
The expenses are removed from the duplicates list and the hold is removed.

{% include selector.html values="desktop, mobile" %}

{% include option.html value="desktop" %}
1. On the resolve duplicates page, review the chronological list of potential duplicates.
2. Choose an action:
- **Keep all**: Dismiss the duplicates and remove the hold.
- **Keep this one**: Merge duplicates, keeping one request and discarding the rest.
3. If discrepancies exist (e.g., category, tags), choose which details to keep using the one-by-one flow.
4. Confirm your selection to merge requests or keep all.
5. The hold is removed, and system messages are updated accordingly.
{% include end-option.html %}

{% include option.html value="mobile" %}
1. On the resolve duplicates page, review the chronological list of potential duplicates.
2. Choose an action:
- **Keep all**: Dismiss the duplicates and remove the hold.
- **Keep this one**: Merge duplicates, keeping one request and discarding the rest.
3. If discrepancies exist (e.g., category, tags), choose which details to keep using the one-by-one flow.
4. Confirm your selection to merge requests or keep all.
5. The hold is removed, and system messages are updated accordingly.
1. Tap the red dot in the left menu or open the expense’s chat room to open the flagged request.
2. Tap the green **Review duplicates** button at the top of the request.
3. Review the list of potential duplicates.
4. To resolve a duplicate, tap either **Keep all** or **Keep this one**.
- **Keep all**: Keeps all expenses as their separate charges and removes the hold.
- **Keep this one**: Keeps this expense and discards its other related duplicates.
5. If discrepancies exist between the duplicates (e.g., category, tags), choose which details to keep.
6. Confirm your selection to merge the requests or keep all.

The expenses are removed from the duplicates list and the hold is removed.
{% include end-option.html %}

{% include end-selector.html %}

# Approver Review

{% include selector.html values="desktop, mobile" %}

{% include option.html value="desktop" %}
1. Identify the red dot and "Duplicate" indicators in the expense report.
2. Click the request with the duplicate indicator.
3. Click the green **Review duplicates** button to navigate to the review duplicates page.
4. Choose an action:
- **Keep all**: Confirm to keep all requests and resolve duplicates.
- **Keep this one**: Navigate through the one-by-one flow to choose the details to keep, followed by confirmation.
5. Confirm your choices to finalize the action and update system messages accordingly.
{% include end-option.html %}

{% include option.html value="mobile" %}
1. Identify the red dot and "Duplicate" indicators in the expense report.
2. Tap the request with the duplicate indicator.
3. Tap the green **Review duplicates** button to navigate to the review duplicates page.
4. Choose an action:
- **Keep all**: Confirm to keep all requests and resolve duplicates.
- **Keep this one**: Navigate through the one-by-one flow to choose the details to keep, followed by confirmation.
5. Confirm your choices to finalize the action and update system messages accordingly.
{% include end-option.html %}

{% include end-selector.html %}

# Next Steps

- **For members**: Once resolved, the request is automatically unheld, and a system message indicates the resolution.
- **For approvers**: After confirming the resolution, system messages are updated, and the request status is appropriately adjusted.

{% include faq-begin.md %}
**Can I review a dismissed duplicate later?**

Yes, approvers can review dismissed duplicates to ensure accuracy and prevent fraud.

**What happens if I choose to keep all duplicates?**
**Can I review a discarded duplicate later?**

Choosing to keep all duplicates will remove the hold from the requests, and system messages will be updated to reflect this action.
Yes, approvers can review discarded duplicates to ensure accuracy and prevent fraud.

**Can I edit a duplicate request once resolved?**

Yes, you can edit the details of a duplicate request once it has been resolved, but the hold must be removed first.

**What if there are discrepancies in the duplicate requests?**

You will be guided through a one-by-one flow to choose which details to keep from each request.

**If two expenses are SmartScanned on the same day for the same amount, will they be flagged as duplicates?**

Yes, they will be flagged as duplicates unless:
- The expenses were split from a single expense,
- The expenses were imported from a credit card, or
- Matching email receipts sent to receipts@expensify.com were received with different timestamps.
Yes, the expenses will be flagged as duplicates unless one of the following is true:
- The expenses were split from a single expense
- The expenses were imported from a credit card
- Matching email receipts sent to receipts@expensify.com were received with different timestamps

**What happens if Concierge flags a receipt as a duplicate?**

If Concierge lets you know it has flagged a receipt as a duplicate, scanning the receipt again will trigger the same duplicate flagging.
If Concierge lets you know it has flagged a receipt as a duplicate, scanning the receipt again will trigger the same duplicate flagging. You can still find these in the [deleted](https://www.expensify.com/expenses?reportStatusList=Deleted) filter on Expensify Classic.
{% include faq-end.md %}

</div>
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