[$500] Workspace - Unable to open settings on a policy disabled account

[izarutskaya]

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Version Number: 1.4.36.0
Reproducible in staging?: Y
Reproducible in production?: N
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: Applause-Internal Team
Slack conversation:

Action Performed:

1. Log in as applausetester+disabledpolicy@applause.expensifail.com
2. Open preferences and go offline
3. Go back to LHN
4. Click on the "Settings" button
5. Create a new workspace with the top right "New workspace" button
6. Click on the "Chats" button
7. Open preferences and go online
8. Go back to LHN
9. Wait until the workspace chats disappear
10. Click on the "Choose a workspace" button - "Expensify"
11. Click on the "Choose a workspace" button - "Workspace with a red dot"
12. Click on the "Choose a workspace" button
13. Click away to close it
14. Click on the "Settings" tab

Expected Result:

I should be albe to navigate to the settings tab.

Actual Result:

I get a "Hmm... it's not here" error when clicking on "Settings". I could repro it with other normal accounts too with different steps regarding the workspace but it didn't show up every time there.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6367051_1707079312296.bandicam_2024-02-03_06-33-53-861.mp4

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~016b7315d221412f0b
• Upwork Job ID: 1754455245810069504
• Last Price Increase: 2024-02-05

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~016b7315d221412f0b

[melvin-bot]

Triggered auto assignment to @JmillsExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @akinwale (External)

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[melvin-bot]

Triggered auto assignment to @Gonals (Engineering), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[izarutskaya]

We think that this bug might be related to #wave8-collect-admins
CC @zanyrenney

[Gonals]

@izarutskaya, I'm trying to follow the steps, but:

Wait until the workspace chats disappear

This one never happens for me. Do you get any errors in the console (or anywhere)?

[Gonals]

I've tried with a couple of test accounts and haven't seen the issue. I can't log in with applausetester+disabledpolicy@applause.expensifail.com, though (Gmail is not letting me in)

[mountiny]

It seems like the policy creation has failed and this was the end results, if we can create policies though in general this should not be a blocker

[Gonals]

Still unable to reproduce, so I think it might be a one-case scenario. Closing for now. Feel free to reopen if you disagree