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[HC] Categories reverting to the default category on sync when Square is set as SOR #156

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OmarFPG opened this issue Jun 21, 2024 · 26 comments · Fixed by #172
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[HC] Categories reverting to the default category on sync when Square is set as SOR #156

OmarFPG opened this issue Jun 21, 2024 · 26 comments · Fixed by #172
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@iamdharmesh
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priority: high The issue/PR is high priority—if affect lots of customers substantially, but not critically. type: bug The issue is a confirmed bug.
Milestone
4.7.2

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@OmarFPG
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OmarFPG commented Jun 21, 2024 •
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Describe the bug

When using Square as the Sync option, the products in WooCommerce get assigned the default category (typically Uncategorized, but if you set any other as the default, it'll pick that one), not the category the product has in Square.

Reportedly an issue in 4.6.3.

Edit 1: some merchants have confirmed rolling back to 4.6.2 resolves the issue so this is the current workaround.
Edit 2: the bug is still present on 4.7.

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@dsmithweb-a8c
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@vikrampm1 vikrampm1 added priority: high The issue/PR is high priority—if affect lots of customers substantially, but not critically. type: bug The issue is a confirmed bug. labels Jun 24, 2024
@dsmithweb-a8c
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OmarFPG commented Jun 26, 2024

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@carolframen
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@smartsite4u
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smartsite4u commented Jul 5, 2024 •
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Updating this to saw that I am having the exact same issue, it has affected our client's site as everything was linked via Categories and suddenly everything was Uncategorised.

We have rolled back to 4.6.2 and it seems to be working now.

Hoping a fix is implemented ASAP.

@jeffpaul jeffpaul added this to the Future Release milestone Jul 8, 2024
@iamdharmesh iamdharmesh mentioned this issue Jul 9, 2024
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@vikrampm1 vikrampm1 modified the milestones: Future Release, 4.7.1 Jul 9, 2024
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ericfri commented Jul 10, 2024

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ericfri commented Jul 10, 2024

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ericfri commented Jul 12, 2024

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@dsmithweb-a8c
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dsmithweb-a8c commented Jul 14, 2024 •
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Just came across what I strongly suspect is another instance. this bug is definitely breaking users' sites -- would it be possible to get the fix confirmed so we could send a pre-release with the fix to affected users?

@ericfri
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ericfri commented Jul 15, 2024

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ericfri commented Jul 17, 2024

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ericfri commented Jul 18, 2024

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ericfri commented Jul 18, 2024

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ericfri commented Jul 19, 2024

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@vikrampm1 vikrampm1 modified the milestones: 4.7.1, 4.7.2 Jul 22, 2024
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ericfri commented Jul 24, 2024

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ericfri commented Jul 25, 2024

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sunile2m commented Jul 26, 2024 •
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By reading the thread history and from the number of tickets on the wordpress.org forum, I can see the issue is still open for the last 2 months. Can you guys pls fix it asap? it is breaking the client's website completely.

@iamdharmesh bhai, pls do something :)

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priority: high The issue/PR is high priority—if affect lots of customers substantially, but not critically. type: bug The issue is a confirmed bug.
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Milestone
4.7.2