[HC] - Google Analytics 4 Click Events not tracked when GLA 2.6.1 or above is active. #2387

OmarFPG · 2024-05-01T21:33:12Z

Describe the bug:

The user reports that their click events are not being tracked with GLA active. They've tested with WP Rollback for previous versions and found out that it works for 2.6.0 and it stops working on 2.6.1 or above.

Steps to reproduce:

Install and activate GLA
Setup tracking for click events with GA4

Expected behavior:

The click events should be generated and passed along to Google Analytics.

Actual behavior:

Click events are not being generated and tracked.

Additional details:

`

WordPress Environment

WordPress address (URL): https://akraclimapruebas.akraclima.com
Site address (URL): https://akraclimapruebas.akraclima.com
WC Version: 8.8.2
REST API Version: ✔ 8.8.2
Action Scheduler Version: ✔ 3.7.4
Log Directory Writable: ✔
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 768 MB
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WP Cron: ✔
Language: es_ES
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Server Environment

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Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 8.8.2
WC Database Prefix: wp_
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Post Type Counts

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elementor_library: 1
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jaw-faq: 4
jaw-portfolio: 3
jaw-testimonial: 4
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oembed_cache: 1
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post: 32
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product_variation: 319
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wpcode: 2
wpforms: 1
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Status report information

Generated at: 2024-04-30 10:20:29 +02:00

shameemreza · 2024-05-02T08:50:51Z

Reported here: 8106340-zen
Thread link: https://wordpress.org/support/topic/not-receiving-ga4-events-after-installing-the-plugin/

jorgemd24 · 2024-05-02T09:34:31Z

Hey, thanks for bringing this up.

I noticed that the website https://akraclimapruebas.akraclima.com/ is targeting customers in Spain but doesn't seem to have a consent mode banner. Since March 2024, it's been required for users to consent to capturing some event data for EEA, UK, and Switzerland regions.

Since GLA 2.6.1 (https://github.com/woocommerce/google-listings-and-ads/releases/tag/2.6.1), the following events are disabled by default for all EEA, UK, and Switzerland regions:

google-listings-and-ads/src/Google/GlobalSiteTag.php

Lines 290 to 296 in ad637eb

    
           		$consent_mode_snippet = "gtag( 'consent', 'default', { 
        
           				analytics_storage: 'denied', 
        
           				ad_storage: 'denied', 
        
           				ad_user_data: 'denied', 
        
           				ad_personalization: 'denied', 
        
           				region: ['AT', 'BE', 'BG', 'HR', 'CY', 'CZ', 'DK', 'EE', 'FI', 'FR', 'DE', 'GR', 'HU', 'IS', 'IE', 'IT', 'LV', 'LI', 'LT', 'LU', 'MT', 'NL', 'NO', 'PL', 'PT', 'RO', 'SK', 'SI', 'ES', 'SE', 'GB', 'CH'], 
        
           			} );";

See more here: https://github.com/woocommerce/google-listings-and-ads/blob/develop/docs/gtag-consent-mode.md

I'd recommend adding a consent banner and giving it another shot with the latest GLA version.

shameemreza · 2024-05-02T10:05:38Z

It seems another report here: 8049142-zen
Thread: https://wordpress.org/support/topic/no-traffic-and-data-after-latest-updates/

I shared the update based on @jorgemd24 comment.

OmarFPG · 2024-05-02T19:42:35Z

First, thank you so much, @jorgemd24, for the valuable input! Can you share a bit more details about which would be the best way to add a consent banner that is proven to work with GLA?

I ask since we have another request here...
Thread: https://wordpress.org/support/topic/google-ads-tag-events-are-not-sent-since-update-2-61/
8136599-zd

The user shared these details and concerns:

How does the plugin check acceptance and how can it be integrated with some cookie consent checking solution? This is incomprehensible to me. For example, the Pixel Your Site plug-in solves this problem in such a way that you can set all consents as accepted by default and block the activation of the tag using an external solution.

Thanks a lot!

eclipseinformatica · 2024-05-03T13:59:44Z

Hey, thanks for bringing this up.

I noticed that the website https://akraclimapruebas.akraclima.com/ is targeting customers in Spain but doesn't seem to have a consent mode banner. Since March 2024, it's been required for users to consent to capturing some event data for EEA, UK, and Switzerland regions.

Since GLA 2.6.1 (https://github.com/woocommerce/google-listings-and-ads/releases/tag/2.6.1), the following events are disabled by default for all EEA, UK, and Switzerland regions:

google-listings-and-ads/src/Google/GlobalSiteTag.php

Lines 290 to 296 in ad637eb

$consent_mode_snippet = "gtag( 'consent', 'default', {

analytics_storage: 'denied',

ad_storage: 'denied',

ad_user_data: 'denied',

ad_personalization: 'denied',

region: ['AT', 'BE', 'BG', 'HR', 'CY', 'CZ', 'DK', 'EE', 'FI', 'FR', 'DE', 'GR', 'HU', 'IS', 'IE', 'IT', 'LV', 'LI', 'LT', 'LU', 'MT', 'NL', 'NO', 'PL', 'PT', 'RO', 'SK', 'SI', 'ES', 'SE', 'GB', 'CH'],

} );";

See more here: https://github.com/woocommerce/google-listings-and-ads/blob/develop/docs/gtag-consent-mode.md

I'd recommend adding a consent banner and giving it another shot with the latest GLA version.

Hi.

I reported this error at Wordpress forum.

I can tell that if I disable the GLA module, then the click events working ok and are caught by Google Analytics. If I active the GLA module, then does not work ok. Too I reported that with 2.6.0 and older version, the click events always work ok. The problem happens only when I active the GLA module with 2.6.1 o newest versions.

If you need it, I can do any action at these subdomain for testing.

Regards.

ianlin · 2024-05-06T06:16:08Z

@OmarFPG

Can you share a bit more details about which would be the best way to add a consent banner that is proven to work with GLA?

I personally have not tested it but right now on the GL&A WooCommerce product page there is a note saying:

To ensure continued tracking, you’ll need to implement Consent Tracking through third-party plugins like Complianz, Consent Mode API, etc.

It might worth taking a look at the plugin like Complianz.

OmarFPG · 2024-05-06T15:40:10Z

Thank you, @ianlin! Yes Complianz is the current recommendation we're giving users! /cc @sukafia

chrism245 · 2024-05-15T15:47:11Z

8194644-zen

OmarFPG changed the title ~~[HC] - Google Analytics 4 Click Events not tracked when GLA 26.1 or above is active.~~ [HC] - Google Analytics 4 Click Events not tracked when GLA 2.6.1 or above is active. May 1, 2024

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[HC] - Google Analytics 4 Click Events not tracked when GLA 2.6.1 or above is active. #2387

[HC] - Google Analytics 4 Click Events not tracked when GLA 2.6.1 or above is active. #2387

OmarFPG commented May 1, 2024 •

edited

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shameemreza commented May 2, 2024

jorgemd24 commented May 2, 2024

shameemreza commented May 2, 2024

OmarFPG commented May 2, 2024

eclipseinformatica commented May 3, 2024

ianlin commented May 6, 2024

OmarFPG commented May 6, 2024

chrism245 commented May 15, 2024

[HC] - Google Analytics 4 Click Events not tracked when GLA 2.6.1 or above is active. #2387

[HC] - Google Analytics 4 Click Events not tracked when GLA 2.6.1 or above is active. #2387

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OmarFPG commented May 1, 2024 • edited Loading

Describe the bug:

Steps to reproduce:

Expected behavior:

Actual behavior:

Additional details:

WordPress Environment

Server Environment

Database

Post Type Counts

Security

Active Plugins (3)

Inactive Plugins (24)

Settings

Logging

WC Pages

Theme

Templates

Admin

Action Scheduler

Status report information

shameemreza commented May 2, 2024

jorgemd24 commented May 2, 2024

shameemreza commented May 2, 2024

OmarFPG commented May 2, 2024

eclipseinformatica commented May 3, 2024

ianlin commented May 6, 2024

OmarFPG commented May 6, 2024

chrism245 commented May 15, 2024

OmarFPG commented May 1, 2024 •

edited

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