Production-Ready Serverless
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Updated
Mar 2, 2024 - JavaScript
Production-Ready Serverless
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This application "listens" for a ticket creation event from Zendesk, analyses the ticket for negative sentiment, tags the ticket accordingly and invokes an automated workflow (Step function) that escalates the ticket's priority according to your SLA wait times.
Add a description, image, and links to the event-bridge topic page so that developers can more easily learn about it.
To associate your repository with the event-bridge topic, visit your repo's landing page and select "manage topics."