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redmine_mail_integration

Description

Plugin that correlate emails to the existing Redmine issues when recieved.

Behavior

When Redmine recieved email.....

  1. Find issue that related to the email recieved.
  2. If subject includes ticket ID (ex. #123) or the mail is reply to the Redmine notification email then update the ticket. (This is Redmine default.)
  3. This plugin checks Message-Id and References headers. If Message-Id or References incluedes known Message-Id, update the ticket related to the known Message-Id.
  4. If the email seems to have no relation for existing ticket, create a new ticket.
  5. Save Message-Id and related ticket(updated or created) ID to the Redmine database.

Original Idea

http://d.hatena.ne.jp/coolstyle/20110708/1310100053

Requirement

Tested on Redmine v3.3.1

Install / Usage

$ cd /your/redmine/plugins
$ git clone https://github.com/smallfield/redmine_mail_integration.git
$ bundle exec rake redmine:plugins:migrate NAME=redmine_mail_integration

Author

smallfield