See http://www.novumavi.com.au/images/tcmm.png
| Level 1 Inconsistent |
Level 2 Managed |
Level 3 Defined |
Level 4 Predictable |
Level 5 Optimizing |
|
|---|---|---|---|---|---|
| Individual | some competency | training & development | competent; career development | mentor & coach; empowered | performing! mastery, continously improving |
| Climate | ad hoc; confusion; reinvent the wheel; what's going on? | told what to do; repeatable practices | participatory culture; standard processes | "performing culture; managed processes | performing! mastery, continously improving |
| Team | fragmented | supervised | managed | integrated; empowered | performing! mastery, continously improving |