Common Problems

Having a problem, how do I get help / How to retrieve log files?

Right-click tray-icon -> Report Bug -> Create log report file.

or alternatively open logs folder in Lively's data folder:

Installer:

C:\Users\<UserName>\AppData\Local\Lively Wallpaper\logs

Microsoft store:

%LocalAppData%\Packages\12030rocksdanister.LivelyWallpaper_97hta09mmv6hy\LocalCache\Local\Lively Wallpaper\logs

Share the file(s) along with more information by creating a new Issue if its a problem or discussion if its a question.

When trying to open the program I get .Net Core required message?

Install .NET Core 6 x86 Desktop Runtime

WallpaperNotFoundException/File not found message when selecting wallpaper?

Unless its a Lively .zip file Lively only remembers the location of the wallpaper file; the original file may have been moved or deleted. Do not use temporary location such as Downloads folder to store the files.

WallpaperPluginNotFoundException/Antivirus warning when selecting wallpaper?

Some Anti-virus(AV) software's heuristics system may report some part of as virus due to its high sensitivity, this is a False-Positive. Lively is only tested with Microsoft Security/Windows Defender from our side.

If possible try submitting the file for analysis to your AV software directly:

https://www.autohotkey.com/boards/viewtopic.php?t=62266

Display sleep/screensaver not working?

Windows by default does not sleep when any active audio streams are open, change Multimedia settings -> When sharing media settings of your current Windows powerplan to Allow the computer to enter away mode or Allow the computer to sleep

If that does not work, for video wallpapers you can try disabling audio by creating:

# mpv.conf file in folder https://github.com/rocksdanister/lively/wiki/Video-Guide#mpv
--aid=no

Lively keeps crashing on start/performance overlay visible?

Do you have any fps overlay software like Rivatuner statistics server(RTSS) from msi afterburner or equivalent on system?

If yes then add reduce the detection in RTSS to low, if that does not work then add exceptions to the following programs:

• <install_location>/Plugins/UI/Lively.UI.WinUI.exe
• <install_location>/Plugins/Cef/Lively.PlayerCefSharp.exe
• <install_location>/Plugins/Mpv/mpv.exe

Windows protected your pc (Smart screen warning)?

Click More info -> run anyway

Video wallpapers not working?

If your Windows version is N/KN additional codec installation is required: https://www.codecguide.com/windows_media_codecs.htm

Otherwise create a bug report.

Laptops/systems with multiple gpu?

Windows by default may use the igpu/weaker gpu instead of the main gpu.

If performance is too slow make sure to change the gpu in windows/driver control panel for the following programs:

• <install_location>/Plugins/UI/Lively.UI.WinUI.exe
• <install_location>/Plugins/Cef/Lively.PlayerCefSharp.exe
• <install_location>/Plugins/Mpv/mpv.exe

Desktop Window Manager(DWM) high cpu usage?

If you have multiple monitors, make sure they are all connected and using the same gpu.

Web wallpapers not working?

Install latest Visual C++ Redistributable: vc_redist.x86.exe

Can I login to websites?

Yes its possible, follow these steps.

Starting in June 2019 Google blocks logins from CEF based browsers to Google Services, this includes Gmail, Drive, Docs etc..

If you still wish to proceed exclude lively folder & exe in the antivirus software settings.

Lively is fully opensource, meaning the whole code is visible to anyone - you are free to audit/ build the software.