Users cannot acces their home folder after upgrade to 14.0.1: This directory is unavailable, please check the logs or contact the administrator

[jvankempen]

Steps to reproduce

Steps to replicate it:

Login as a affected user and you get the error message.

About the logs below: The user behind “B5252B51-49B3-4D02-B288-0EC5315DE9D8” is an Active Directory user who is actually enabled in AD but who cant loging or doesn’t show up in the user list.

Expected behaviour

The users sees it own files and shares

Actual behaviour

This directory is unavailable, please check the logs or contact the administrator.

This happens not only to me but other Nextcloud users have the same issues. I've posted the same question on the user forum and got quite a few "me too" messages.
See post: https://help.nextcloud.com/t/users-cannot-acces-their-home-folder-after-upgrade-to-14-0-1-this-directory-is-unavailable-please-check-the-logs-or-contact-the-administrator/38200

Server configuration detail

Operating system: Linux 4.9.0-8-amd64 #1 SMP Debian 4.9.110-3+deb9u5 (2018-09-30) x86_64

Webserver: Apache/2.4.25 (Debian) (apache2handler)

Database: mysql 10.1.26

PHP version:

7.0.30-0+deb9u1
Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, apache2handler, mysqlnd, PDO, xml, apcu, bcmath, bz2, calendar, ctype, curl, dba, dom, mbstring, fileinfo, ftp, gd, gettext, iconv, imap, intl, json, ldap, exif, mcrypt, mysqli, pdo_mysql, Phar, posix, readline, shmop, SimpleXML, soap, sockets, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xmlreader, xmlwriter, xsl, zip, Zend OPcache

Nextcloud version: 14.0.1 - 14.0.1.1

Updated from an older Nextcloud/ownCloud or fresh install: Update from 13.0.6

Where did you install Nextcloud from: Manual installation on own server. This was a fresh install

Signing status

Array
(
)

List of activated apps

Enabled:
 - accessibility: 1.0.1
 - activity: 2.7.0
 - admin_audit: 1.4.0
 - bruteforcesettings: 1.1.0
 - calendar: 1.6.2
 - cloud_federation_api: 0.0.1
 - comments: 1.4.0
 - contacts: 2.1.6
 - dav: 1.6.0
 - deck: 0.4.1
 - federatedfilesharing: 1.4.0
 - federation: 1.4.0
 - files: 1.9.0
 - files_accesscontrol: 1.4.0
 - files_automatedtagging: 1.4.0
 - files_external: 1.5.0
 - files_markdown: 2.0.4
 - files_pdfviewer: 1.3.2
 - files_retention: 1.3.0
 - files_sharing: 1.6.2
 - files_texteditor: 2.6.0
 - files_trashbin: 1.4.1
 - files_versions: 1.7.1
 - files_videoplayer: 1.3.0
 - gallery: 18.1.0
 - issuetemplate: 0.4.0
 - logreader: 2.0.0
 - lookup_server_connector: 1.2.0
 - mail: 0.10.0
 - nextcloud_announcements: 1.3.0
 - notes: 2.4.2
 - notifications: 2.2.1
 - oauth2: 1.2.1
 - password_policy: 1.4.0
 - provisioning_api: 1.4.0
 - serverinfo: 1.4.0
 - sharebymail: 1.4.0
 - survey_client: 1.2.0
 - systemtags: 1.4.0
 - tasks: 0.9.7
 - theming: 1.5.0
 - twofactor_backupcodes: 1.3.1
 - twofactor_totp: 1.5.0
 - updatenotification: 1.4.1
 - user_ldap: 1.4.0
 - workflowengine: 1.4.0
Disabled:
 - encryption
 - firstrunwizard
 - support
 - user_external

Configuration (config/config.php)

{
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "intranet.dekorenburg.nl",
        "10.210.210.20",
        "localhost"
    ],
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "overwrite.cli.url": "http:\/\/intranet.dekorenburg.nl",
    "dbtype": "mysql",
    "version": "14.0.1.1",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbtableprefix": "oc_",
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "logtimezone": "Europe\/Amsterdam",
    "installed": true,
    "default_language": "nl",
    "loglevel": 2,
    "log_rotate_size": 104857600,
    "memcache.local": "\\OC\\Memcache\\APCu",
    "mail_smtpmode": "smtp",
    "mail_from_address": "***REMOVED SENSITIVE VALUE***",
    "mail_domain": "***REMOVED SENSITIVE VALUE***",
    "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
    "mail_smtpport": "25",
    "ldapIgnoreNamingRules": false,
    "trashbin_retention_obligation": "auto",
    "theme": "",
    "htaccess.RewriteBase": "\/",
    "singleuser": false,
    "ldapProviderFactory": "\\OCA\\User_LDAP\\LDAPProviderFactory",
    "auth.bruteforce.protection.enabled": true,
    "mail_smtpauthtype": "LOGIN",
    "maintenance": false,
    "updater.release.channel": "stable",
    "ldapUserCleanupInterval": "5"
}

Are you using external storage, if yes which one: smb to internal file servers.

Are you using encryption:

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

LDAP configuration (delete this par if not used)

_lastChange: 1539113160background_sync_interval: 43200background_sync_offset: 0background_sync_prefix: cleanUpJobOffset: 50enabled: yeshas_memberof_filter_support: 1home_folder_naming_rule: installed_version: 1.4.0last_jpegPhoto_lookup: 0ldap_agent_password: aXd4czJnaQ==ldap_attributes_for_group_search: ldap_attributes_for_user_search: ldap_backup_host: ldap_backup_port: ldap_base: dc=dekorenburg,dc=localldap_base_groups: dc=dekorenburg,dc=localldap_base_users: dc=dekorenburg,dc=localldap_cache_ttl: 600ldap_configuration_active: 1ldap_default_ppolicy_dn: ldap_display_name: displaynameldap_dn: copadmin@dekorenburg.localldap_dynamic_group_member_url: ldap_email_attr: mailldap_experienced_admin: 0ldap_expert_username_attr: sAMAccountNameldap_expert_uuid_group_attr: ldap_expert_uuid_user_attr: sAMAccountNameldap_gid_number: gidNumberldap_group_display_name: cnldap_group_filter: (&(|(objectclass=group))(|(cn=g-intranet-*)))ldap_group_filter_mode: 1ldap_group_member_assoc_attribute: memberldap_groupfilter_groups: g-intranet-usersldap_groupfilter_objectclass: groupldap_host: koren-adc-02.dekorenburg.localldap_login_filter: (&(&(|(objectclass=person))(|(|(memberof=CN=g-intranet-extern-users,OU=Intranet,OU=Groups,DC=dekorenburg,DC=local)(primaryGroupID=4774))(|(memberof=CN=g-intranet-users,OU=Intranet,OU=Groups,DC=dekorenburg,DC=local)(primaryGroupID=4750))))(samaccountname=%uid))ldap_login_filter_mode: 0ldap_loginfilter_attributes: ldap_loginfilter_email: 0ldap_loginfilter_username: 1ldap_nested_groups: 0ldap_override_main_server: ldap_paging_size: 500ldap_port: 3268ldap_quota_attr: ldap_quota_def: ldap_tls: 0ldap_turn_off_cert_check: 0ldap_turn_on_pwd_change: 0ldap_user_display_name_2: ldap_user_filter_mode: 0ldap_userfilter_groups: g-intranet-extern-users
g-intranet-usersldap_userfilter_objectclass: personldap_userlist_filter: (&(|(objectclass=person))(|(|(memberof=CN=g-intranet-extern-users,OU=Intranet,OU=Groups,DC=dekorenburg,DC=local)(primaryGroupID=4774))(|(memberof=CN=g-intranet-users,OU=Intranet,OU=Groups,DC=dekorenburg,DC=local)(primaryGroupID=4750))))types: authenticationuse_memberof_to_detect_membership: 1

Client configuration

Browser: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko/20100101 Firefox/62.0

Operating system: Windows 7/2012 R2/Fedora/Ubuntu

Logs

Browser log

Nextcloud log

{"reqId":"507fLG5wq1vcLFxfUfDO","level":3,"time":"2018-10-10T19:00:06+02:00","remoteAddr":"","user":"--","app":"files","method":"","url":"--","message":" Backends provided no user object for B5252B51-49B3-4D02-B288-0EC5315DE9D8","userAgent":"--","version":"14.0.1.1"}
{"reqId":"Rhmo8jtxsT8110bRNF8R","level":3,"time":"2018-10-10T19:00:11+02:00","remoteAddr":"80.100.129.13","user":"steerink","app":"files","method":"PROPFIND","url":"\/remote.php\/dav\/files\/steerink\/","message":" Backends provided no user object for B5252B51-49B3-4D02-B288-0EC5315DE9D8","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"9p06OHE021u8eFh9eZYn","level":3,"time":"2018-10-10T19:00:20+02:00","remoteAddr":"80.100.129.13","user":"steerink","app":"files","method":"PROPFIND","url":"\/remote.php\/dav\/files\/steerink\/","message":" Backends provided no user object for B5252B51-49B3-4D02-B288-0EC5315DE9D8","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"H3XYkTFTTUuaMISvfGE7","level":3,"time":"2018-10-10T19:00:27+02:00","remoteAddr":"80.100.129.13","user":"steerink","app":"files","method":"PROPFIND","url":"\/remote.php\/dav\/files\/steerink\/","message":" Backends provided no user object for B5252B51-49B3-4D02-B288-0EC5315DE9D8","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"mQosCEYDknkMTt6N02K3","level":3,"time":"2018-10-10T19:08:31+02:00","remoteAddr":"80.100.129.13","user":"jkem","app":"PHP","method":"POST","url":"\/index.php\/apps\/issuetemplate\/render","message":"Undefined index: client-detail at \/var\/www\/intranet-dkb\/apps\/issuetemplate\/lib\/Detail.php#59","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"mQosCEYDknkMTt6N02K3","level":3,"time":"2018-10-10T19:08:31+02:00","remoteAddr":"80.100.129.13","user":"jkem","app":"PHP","method":"POST","url":"\/index.php\/apps\/issuetemplate\/render","message":"Undefined index: client-detail at \/var\/www\/intranet-dkb\/apps\/issuetemplate\/lib\/Detail.php#59","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"mQosCEYDknkMTt6N02K3","level":3,"time":"2018-10-10T19:08:31+02:00","remoteAddr":"80.100.129.13","user":"jkem","app":"PHP","method":"POST","url":"\/index.php\/apps\/issuetemplate\/render","message":"Undefined index: log-detail at \/var\/www\/intranet-dkb\/apps\/issuetemplate\/lib\/Detail.php#59","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"mQosCEYDknkMTt6N02K3","level":3,"time":"2018-10-10T19:08:31+02:00","remoteAddr":"80.100.129.13","user":"jkem","app":"PHP","method":"POST","url":"\/index.php\/apps\/issuetemplate\/render","message":"Undefined index: log-detail at \/var\/www\/intranet-dkb\/apps\/issuetemplate\/lib\/Detail.php#59","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"mQosCEYDknkMTt6N02K3","level":3,"time":"2018-10-10T19:08:31+02:00","remoteAddr":"80.100.129.13","user":"jkem","app":"PHP","method":"POST","url":"\/index.php\/apps\/issuetemplate\/render","message":"Undefined index: log-detail at \/var\/www\/intranet-dkb\/apps\/issuetemplate\/lib\/Detail.php#59","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"Kgz375UAm9uJLoqLOKl4","level":3,"time":"2018-10-10T19:08:57+02:00","remoteAddr":"80.100.129.13","user":"jkem","app":"PHP","method":"POST","url":"\/index.php\/apps\/issuetemplate\/render","message":"Undefined index: log-detail at \/var\/www\/intranet-dkb\/apps\/issuetemplate\/lib\/Detail.php#59","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"Kgz375UAm9uJLoqLOKl4","level":3,"time":"2018-10-10T19:08:57+02:00","remoteAddr":"80.100.129.13","user":"jkem","app":"PHP","method":"POST","url":"\/index.php\/apps\/issuetemplate\/render","message":"Undefined index: log-detail at \/var\/www\/intranet-dkb\/apps\/issuetemplate\/lib\/Detail.php#59","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"Kgz375UAm9uJLoqLOKl4","level":3,"time":"2018-10-10T19:08:57+02:00","remoteAddr":"80.100.129.13","user":"jkem","app":"PHP","method":"POST","url":"\/index.php\/apps\/issuetemplate\/render","message":"Undefined index: log-detail at \/var\/www\/intranet-dkb\/apps\/issuetemplate\/lib\/Detail.php#59","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"SOHpjjyWOSPsXeojd7yN","level":3,"time":"2018-10-10T19:09:54+02:00","remoteAddr":"80.100.129.13","user":"steerink","app":"files","method":"PROPFIND","url":"\/remote.php\/dav\/files\/steerink\/","message":" Backends provided no user object for B5252B51-49B3-4D02-B288-0EC5315DE9D8","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"KLbtu0QQpqeqNtO2HMBU","level":3,"time":"2018-10-10T19:09:55+02:00","remoteAddr":"80.100.129.13","user":"steerink","app":"files","method":"GET","url":"\/ocs\/v1.php\/apps\/files_sharing\/api\/v1\/shares?format=json&shared_with_me=true&include_tags=true","message":" Backends provided no user object for B5252B51-49B3-4D02-B288-0EC5315DE9D8","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:62.0) Gecko\/20100101 Firefox\/62.0","version":"14.0.1.1"}
{"reqId":"KLbtu0QQpqeqNtO2HMBU","level":3,"time":"2018-10-10T19:09:55+02:00","remoteAddr":"80.100.129.13","user":"steerink","app":"no app in context","method":"GET","url":"\/ocs\/v1.php\/apps\/files_sharing\/api\/v1\/shares?format=json&shared_with_me=true&include_tags=true","message":{"Exception":"OCP\\Files\\StorageNotAvailableException","Message":"Backends provided no user object for B5252B51-49B3-4D02-B288-0EC5315DE9D8","Code":0,"Trace":[{"file":"\/var\/www\/intranet-dkb\/lib\/private\/Files\/Storage\/Wrapper\/Jail.php","line":218,"function":"getPermissions","class":"OC\\Files\\Storage\\FailedStorage","type":"->","args":[""]},{"file":"\/var\/www\/intranet-dkb\/apps\/files_sharing\/lib\/SharedStorage.php","line":198,"function":"getPermissions","class":"OC\\Files\\Storage\\Wrapper\\Jail","type":"->","args":[""]},{"file":"\/var\/www\/intranet-dkb\/lib\/private\/Files\/Storage\/Wrapper\/Wrapper.php","line":214,"function":"getPermissions","class":"OCA\\Files_Sharing\\SharedStorage","type":"->","args":[""]},{"file":"\/var\/www\/intranet-dkb\/apps\/files_sharing\/lib\/Cache.php","line":145,"function":"getPermissions","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":[""]},{"file":"\/var\/www\/intranet-dkb\/apps\/files_sharing\/lib\/Cache.php","line":113,"function":"formatCacheEntry","class":"OCA\\Files_Sharing\\Cache","type":"->","args":[{"__class__":"OC\\Files\\Cache\\CacheEntry"},""]},{"file":"\/var\/www\/intranet-dkb\/lib\/private\/Files\/Node\/Folder.php","line":307,"function":"get","class":"OCA\\Files_Sharing\\Cache","type":"->","args":[960]},{"function":"OC\\Files\\Node\\{closure}","class":"OC\\Files\\Node\\Folder","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"\/var\/www\/intranet-dkb\/lib\/private\/Files\/Node\/Folder.php","line":321,"function":"array_map","args":[{"__class__":"Closure"},["*** sensitive parameter replaced ***"]]},{"file":"\/var\/www\/intranet-dkb\/apps\/files_sharing\/lib\/Controller\/ShareAPIController.php","line":170,"function":"getById","class":"OC\\Files\\Node\\Folder","type":"->","args":[960]},{"file":"\/var\/www\/intranet-dkb\/apps\/files_sharing\/lib\/Controller\/ShareAPIController.php","line":585,"function":"formatShare","class":"OCA\\Files_Sharing\\Controller\\ShareAPIController","type":"->","args":[{"__class__":"OC\\Share20\\Share"}]},{"file":"\/var\/www\/intranet-dkb\/apps\/files_sharing\/lib\/Controller\/ShareAPIController.php","line":679,"function":"getSharedWithMe","class":"OCA\\Files_Sharing\\Controller\\ShareAPIController","type":"->","args":[null,true]},{"file":"\/var\/www\/intranet-dkb\/lib\/private\/AppFramework\/Http\/Dispatcher.php","line":166,"function":"getShares","class":"OCA\\Files_Sharing\\Controller\\ShareAPIController","type":"->","args":["true","false","false",null,true]},{"file":"\/var\/www\/intranet-dkb\/lib\/private\/AppFramework\/Http\/Dispatcher.php","line":99,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Files_Sharing\\Controller\\ShareAPIController"},"getShares"]},{"file":"\/var\/www\/intranet-dkb\/lib\/private\/AppFramework\/App.php","line":118,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Files_Sharing\\Controller\\ShareAPIController"},"getShares"]},{"file":"\/var\/www\/intranet-dkb\/lib\/private\/AppFramework\/Routing\/RouteActionHandler.php","line":47,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\Files_Sharing\\Controller\\ShareAPIController","getShares",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"_route":"ocs.files_sharing.ShareAPI.getShares"}]},{"function":"__invoke","class":"OC\\AppFramework\\Routing\\RouteActionHandler","type":"->","args":[{"_route":"ocs.files_sharing.ShareAPI.getShares"}]},{"file":"\/var\/www\/intranet-dkb\/lib\/private\/Route\/Router.php","line":297,"function":"call_user_func","args":[{"__class__":"OC\\AppFramework\\Routing\\RouteActionHandler"},{"_route":"ocs.files_sharing.ShareAPI.getShares"}]},{"file":"\/var\/www\/intranet-dkb\/ocs\/v1.php","line":82,"function":"match","class":"OC\\Route\\Router","type":"->","args":["\/ocsapp\/apps\/files_sharing\/api\/v1\/shares"]}],"File":"\/var\/www\/intranet-dkb\/lib\/private\/Files\/Storage\/FailedStorage.php","Line":109,"Hint":"Storage is temporarily not available","Previous":{"Exception":"OC\\User\\NoUserException","Message":"Backends provided no user object for B5252B51-49B3-4D02-B288-0EC5315DE9D8","Code":0,"Trace":[{"file":"\/var\/www\/intranet-dkb\/apps\/files_sharing\/lib\/SharedStorage.php","line":126,"function":"initMountPoints","class":"OC\\Files\\Filesystem","type":"::","args":["B5252B51-49B3-4D02-B288-0EC5315DE9D8"]},{"file":"\/var\/www\/intranet-dkb\/apps\/files_sharing\/lib\/SharedStorage.php","line":479,"function":"init","class":"OCA\\Files_Sharing\\SharedStorage","type":"->","args":[]},{"file":"\/var\/www\/intranet-dkb\/lib\/private\/Files\/Storage\/Wrapper\/Jail.php","line":218,"function":"getWrapperStorage","class":"OCA\\Files_Sharing\\SharedStorage","type":"->","args":[]},{"file":"\/var\/www\/intranet-dkb\/apps\/files_sharing\/lib\/SharedStorage.php","line":198,"function":"getPermissions","class":"OC\\Files\\Storage\\Wrapper\\Jail","type":"->","args":[""]},{"file":"\/var\/www\/intranet-dkb\/lib\/private\/Files\/Storage\/Wrapper\/Wrapper.php","line":214,"function":"getPermissions","class":"OCA\\Files_Sharing\\SharedStorage","type":"->","args":[""]},{"file":"\/var\/www\/intranet-dkb\/apps\/files_sharing\/lib\/Cache.php","line":145,"function":"getPermissions","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":[""]},{"file":"\/var\/www\/intranet-dkb\/apps\/files_sharing\/lib\/Cache.php","line":113,"function":"formatCacheEntry","class":"OCA\\Files_Sharing\\Cache","type":"->","args":[{"__class__":"OC\\Files\\Cache\\CacheEntry"},""]},{"file":"\/var\/www\/intranet-dkb\/lib\/private\/Files\/Node\/Folder.php","line":307,"function":"get","class":"OCA\\Files_Sharing\\Cache","type":"->","args":[960]},{"function":"OC\\Files\\Node\\{closure}","class":"OC\\Files\\Node\\Folder","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"\/var\/www\/intranet-dkb\/lib\/private\/Files\/Node\/Folder.php","line":321,"function":"array_map","args":[{"__class__":"Closure"},["*** sensitive parameter replaced 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[nextcloud-bot]

GitMate.io thinks possibly related issues are #11550 (Directory is unavailable for user after upgrade to 14.0.1.), #11654 (Some accounts can't log in after upgrade to 14.0.1), #11442 (root directory unvailable to some users on 14.0.1), #11637 (No upload to shared folder possible after update to 14.0.1), and #1569 (Upgrade to 10.0.1 fails on Remove shares of a users root folder).

[jvankempen]

Based on this bug #11550 report I've upgraded to 14.0.2 RC2 and the users were able to login again.

Then a recreated the missing users using it UUID and could remove the old shares. The last few defective files and shares were removed after deleting the missing user agian.

The problem seems fixed.