Downloads are aborted

[strandaster]

Downloads of directory as zip file are aborted. Also bigger files (>200MB) are not able to sync with nextcloud. The transfer is interrupted after 120s of download.

Steps to reproduce

1. Put several files in a directory (Size should be around 200 - 400 MB)
2. Start the download of directory as zip archive in the web client
   OR
3. Upload of bigger files (around 200 - 400MB)

Expected behaviour

Download should not be interrupted after 120s.

Actual behaviour

Downloads are cancelled after 120s. The zip file is corrupted.

Server configuration

Operating system:
shared webhosting. I assume Linux.

Web server:
Apache

Database:
mysql 10.0.34

PHP version:
7.2.8 (issue occurs on older version too)

Nextcloud version: (see Nextcloud admin page)
13.0.5

Updated from an older Nextcloud/ownCloud or fresh install:
updated from an older version of nextcloud (installed spring 2017) and it occurs on a fresh installed version of 13.0.5

Where did you install Nextcloud from:
Softaculous Skript installer provided by my webspace provider

Signing status:
No errors have been found.

List of activated apps:

App list

Enabled: - activity: 2.6.1 - comments: 1.3.0 - dav: 1.4.7 - federatedfilesharing: 1.3.1 - federation: 1.3.0 - files: 1.8.0 - files_sharing: 1.5.0 - files_texteditor: 2.5.1 - files_trashbin: 1.3.0 - files_versions: 1.6.0 - files_videoplayer: 1.2.0 - firstrunwizard: 2.2.1 - gallery: 18.0.0 - logreader: 2.0.0 - lookup_server_connector: 1.1.0 - nextcloud_announcements: 1.2.0 - notifications: 2.1.2 - oauth2: 1.1.1 - password_policy: 1.3.0 - provisioning_api: 1.3.0 - serverinfo: 1.3.0 - sharebymail: 1.3.0 - survey_client: 1.1.0 - systemtags: 1.3.0 - theming: 1.4.5 - twofactor_backupcodes: 1.2.3 - updatenotification: 1.3.0 - workflowengine: 1.3.0 Disabled: - admin_audit - encryption - files_external - files_pdfviewer - user_external - user_ldap

Nextcloud configuration:

Config report

{ "system": { "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "www.mydomain.tld" ], "datadirectory": "***REMOVED SENSITIVE VALUE***", "overwrite.cli.url": "https:\/\/www.mydomain.tld\/cloudtest", "dbtype": "mysql", "version": "13.0.5.2", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true } }

Are you using external storage, if yes which one: local/smb/sftp/...
no

Are you using encryption: yes/no
no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
no

Client configuration

Browser:
Chrome, Internet Explorer, Syncclient

Operating system:
Windows 7 and Windows 10

Logs

Web server error log

No entries found...

Nextcloud log (data/nextcloud.log)

No entries...

Browser log

n/a

In the first instance I found two error messages.

Message 1;
[27-Aug-2018 09:28:01 Europe/Berlin] PHP Fatal error: Uncaught Error: Access to undeclared static property: OC\Files\Filesystem::$normalizedPathCache in /mydirectory/nextcloud/lib/private/Files/Filesystem.php:796
Stack trace:
#0 /mydirectory/nextcloud/lib/private/Files/View.php(2055): OC\Files\Filesystem::normalizePath('/kai/uploads/we...')
#1 /mydirectory/nextcloud/lib/private/Files/View.php(1182): OC\Files\View->unlockFile('/web-file-uploa...', 1)
#2 [internal function]: OC\Files\View->OC\Files{closure}()
#3 /mydirectory/nextcloud/3rdparty/icewind/streams/src/CallbackWrapper.php(109): call_user_func(Object(Closure))
#4 [internal function]: Icewind\Streams\CallbackWrapper->stream_close()
#5 {main}
thrown in /mydirectory/nextcloud/lib/private/Files/Filesystem.php on line 796

Message 2:
[27-Aug-2018 10:35:19 Europe/Berlin] PHP Fatal error: Uncaught Error: Access to undeclared static property: OC\Files\Filesystem::$normalizedPathCache in /mydirectory/nextcloud/lib/private/Files/Filesystem.php:796
Stack trace:
#0 /mydirectory/nextcloud/lib/private/Files/View.php(2055): OC\Files\Filesystem::normalizePath('/kai/files/Dias...')
#1 /mydirectory/nextcloud/lib/private/Files/View.php(1182): OC\Files\View->unlockFile('/Dias_Scan/PICT...', 1)
#2 [internal function]: OC\Files\View->OC\Files{closure}()
#3 /mydirectory/nextcloud/3rdparty/icewind/streams/src/CallbackWrapper.php(109): call_user_func(Object(Closure))
#4 [internal function]: Icewind\Streams\CallbackWrapper->stream_close()
#5 {main}
thrown in /mydirectory/nextcloud/lib/private/Files/Filesystem.php on line 796

Message 1 was thrown when I tried to upload a bigger file. The file is not displayed in the target directory. A directory with splitted temp files is located in the upload directory.

Message 2 occurred during download a directory as zip file. The download was interrupted after 120 seconds.

Further information

All timeouts are defined bigger than 120 sec. My hosting provider is allowing an execution time of 240s.
Instead of php-fpm lsphp (lsapi) is used according to my provider.

[nextcloud-bot]

GitMate.io thinks possibly related issues are #9854 (Nextcloud download problem Help please!), #1655 (External Storage calculates wrong file size on big files / download aborts), #3613 (Shared folder download issues), #8927 (Enable multithreaded downloads), and #6841 (One-time download links).

[juliusknorr]

Downloads are cancelled after 120s. The zip file is corrupted.

If it is always 120s it could be a timeout somehwere in your server stack. Mind to check the timeouts of your webserver?

[ghost]

This issue has been automatically marked as stale because it has not had recent activity and seems to be missing some essential information. It will be closed if no further activity occurs. Thank you for your contributions.