Can't delete email from quarantine

[stooj]

I am unable to delete a particular email from the quarantine. Perhaps it is because of the unusual characters in the address?

DoesNotExist at /quarantine/process/
Maddr matching query does not exist.

Request Method: POST
Request URL: https://mail.example.org/quarantine/process/
Django Version: 1.10.8
Python Executable: /usr/bin/uwsgi-core
Python Version: 2.7.12
Python Path: ['.', '', '/srv/modoboa/env/lib/python2.7', '/srv/modoboa/env/lib/python2.7/plat-x86_64-linux-gnu', '/srv/modoboa/env/lib/python2.7/lib-tk', '/srv/modoboa/env/lib/python2.7/lib-old', '/srv/modoboa/env/lib/python2.7/lib-dynload', '/usr/lib/python2.7', '/usr/lib/python2.7/plat-x86_64-linux-gnu', '/usr/lib/python2.7/lib-tk', '/srv/modoboa/env/local/lib/python2.7/site-packages']
Server time: Mon, 6 Nov 2017 11:49:41 +0000
Installed Applications:
('django.contrib.auth',
 'django.contrib.contenttypes',
 'django.contrib.sessions',
 'django.contrib.messages',
 'django.contrib.sites',
 'django.contrib.staticfiles',
 'reversion',
 'ckeditor',
 'ckeditor_uploader',
 'rest_framework',
 'rest_framework.authtoken',
 'modoboa',
 'modoboa.core',
 'modoboa.lib',
 'modoboa.admin',
 'modoboa.relaydomains',
 'modoboa.limits',
 'modoboa.parameters',
 'modoboa_amavis',
 'modoboa_pdfcredentials',
 'modoboa_postfix_autoreply',
 'modoboa_sievefilters',
 'modoboa_stats',
 'modoboa_webmail',
 'modoboa_contacts',
 'modoboa_dmarc',
 'modoboa_imap_migration',
 'webpack_loader')
Installed Middleware:
('x_forwarded_for.middleware.XForwardedForMiddleware',
 'django.contrib.sessions.middleware.SessionMiddleware',
 'django.middleware.common.CommonMiddleware',
 'django.middleware.csrf.CsrfViewMiddleware',
 'django.contrib.auth.middleware.AuthenticationMiddleware',
 'django.contrib.messages.middleware.MessageMiddleware',
 'django.middleware.locale.LocaleMiddleware',
 'django.middleware.clickjacking.XFrameOptionsMiddleware',
 'modoboa.core.middleware.LocalConfigMiddleware',
 'modoboa.lib.middleware.AjaxLoginRedirect',
 'modoboa.lib.middleware.CommonExceptionCatcher',
 'modoboa.lib.middleware.RequestCatcherMiddleware')


Traceback:  

File \"/srv/modoboa/env/local/lib/python2.7/site-packages/django/core/handlers/exception.py\" in inner
  42.             response = get_response(request)

File \"/srv/modoboa/env/local/lib/python2.7/site-packages/django/core/handlers/base.py\" in _legacy_get_response
  249.             response = self._get_response(request)

File \"/srv/modoboa/env/local/lib/python2.7/site-packages/django/core/handlers/base.py\" in _get_response
  187.                 response = self.process_exception_by_middleware(e, request)

File \"/srv/modoboa/env/local/lib/python2.7/site-packages/django/core/handlers/base.py\" in _get_response
  185.                 response = wrapped_callback(request, *callback_args, **callback_kwargs)

File \"/srv/modoboa/env/local/lib/python2.7/site-packages/django/utils/decorators.py\" in inner
  185.                     return func(*args, **kwargs)

File \"/srv/modoboa/env/local/lib/python2.7/site-packages/django/utils/decorators.py\" in inner
  185.                     return func(*args, **kwargs)

File \"/srv/modoboa/env/local/lib/python2.7/site-packages/django/contrib/auth/decorators.py\" in _wrapped_view
  23.                 return view_func(request, *args, **kwargs)

File \"/srv/modoboa/env/local/lib/python2.7/site-packages/modoboa_amavis/views.py\" in process
  433.         return delete(request, ids)

File \"/srv/modoboa/env/local/lib/python2.7/site-packages/modoboa_amavis/lib.py\" in wrapped_f
  40.                 return f(request, *args, **kwargs)

File \"/srv/modoboa/env/local/lib/python2.7/site-packages/modoboa_amavis/views.py\" in delete
  243.         connector.set_msgrcpt_status(r, i, 'D')

File \"/srv/modoboa/env/local/lib/python2.7/site-packages/modoboa_amavis/sql_connector.py\" in set_msgrcpt_status
  188.         addr = Maddr.objects.get(email=address)

File \"/srv/modoboa/env/local/lib/python2.7/site-packages/django/db/models/manager.py\" in manager_method
  85.                 return getattr(self.get_queryset(), name)(*args, **kwargs)

File \"/srv/modoboa/env/local/lib/python2.7/site-packages/django/db/models/query.py\" in get
  385.                 self.model._meta.object_name

Exception Type: DoesNotExist at /quarantine/process/
Exception Value: Maddr matching query does not exist.
Request information:
USER: admin

GET: No GET data

POST:
action = u'delete'
selection = u'\"celiade.kérouaille\"@example.co.uk moskPaBM6Vw1,carolvanvolkenburg@example.co.uk tRXna1ZCvCOf,jamelwalters@example.co.uk M-yE9ZUgafo7,staciejeffcoat@example.co.uk spAKBqp0I3l8,isabellebrownlee@example.co.uk DR1inVre7jhH'

FILES: No FILES data

COOKIES:
csrftoken = '6Gg9DjheN3dVvOrI4xTHZYfUJ76gMs8Nok7pIzuaJmIUuQfPoE7auySfIym4lpcW'
sessionid = '22lwhcbddm9kr44s467q2xqm9om678s5'

META:
CONTENT_LENGTH = '272'
CONTENT_TYPE = 'application/x-www-form-urlencoded; charset=UTF-8'
CSRF_COOKIE = '6Gg9DjheN3dVvOrI4xTHZYfUJ76gMs8Nok7pIzuaJmIUuQfPoE7auySfIym4lpcW'
DOCUMENT_ROOT = '/srv/modoboa/instance'
HTTPS = 'on'
HTTP_ACCEPT = 'application/json, text/javascript, */*; q=0.01'
HTTP_ACCEPT_ENCODING = 'gzip, deflate, br'
HTTP_ACCEPT_LANGUAGE = 'en-US,en;q=0.5'
HTTP_CONNECTION = 'keep-alive'
HTTP_CONTENT_LENGTH = '272'
HTTP_CONTENT_TYPE = 'application/x-www-form-urlencoded; charset=UTF-8'
HTTP_COOKIE = 'csrftoken=6Gg9DjheN3dVvOrI4xTHZYfUJ76gMs8Nok7pIzuaJmIUuQfPoE7auySfIym4lpcW; sessionid=22lwhcbddm9kr44s467q2xqm9om678s5'
HTTP_HOST = 'mail.example.org'
HTTP_REFERER = 'https://mail.example.org/quarantine/'
HTTP_USER_AGENT = 'Mozilla/5.0 (X11; Linux x86_64; rv:56.0) Gecko/20100101 Firefox/56.0'
HTTP_X_CSRFTOKEN = '6Gg9DjheN3dVvOrI4xTHZYfUJ76gMs8Nok7pIzuaJmIUuQfPoE7auySfIym4lpcW'
HTTP_X_REQUESTED_WITH = 'XMLHttpRequest'
PATH_INFO = u'/quarantine/process/'
QUERY_STRING = ''
REMOTE_ADDR = '88.98.252.50'
REMOTE_PORT = '58428'
REQUEST_METHOD = 'POST'
REQUEST_SCHEME = 'https'
REQUEST_URI = '/quarantine/process/'
SCRIPT_NAME = u''
SERVER_NAME = 'mail.example.org'
SERVER_PORT = '443'
SERVER_PROTOCOL = 'HTTP/1.1'
UWSGI_APPID = 'mail.example.org|'
UWSGI_SCRIPT = 'instance.wsgi:application'
uwsgi.node = 'cleef'
uwsgi.version = '2.0.12-debian'
wsgi.errors = <open file 'wsgi_errors', mode 'w' at 0x7f7262efcb70>
wsgi.file_wrapper = ''
wsgi.input = <uwsgi._Input object at 0x7f725e91a270>
wsgi.multiprocess = True
wsgi.multithread = False
wsgi.run_once = False
wsgi.url_scheme = 'https'
wsgi.version = 

Settings:
Using settings module instance.settings
ABSOLUTE_URL_OVERRIDES = {}
ADMINS = []
ALLOWED_HOSTS = ['mail.example.co.uk', 'mail.example.scot', 'mail.other-example.org', 'mail.example.org']
APPEND_SLASH = True
AUTHENTICATION_BACKENDS = 
AUTH_PASSWORD_VALIDATORS = u'********************'
AUTH_USER_MODEL = 'core.User'
BASE_DIR = '/srv/modoboa/instance'
CACHES = {u'default': {u'BACKEND': u'django.core.cache.backends.locmem.LocMemCache'}}
CACHE_MIDDLEWARE_ALIAS = u'default'
CACHE_MIDDLEWARE_KEY_PREFIX = u'********************'
CACHE_MIDDLEWARE_SECONDS = 600
CKEDITOR_ALLOW_NONIMAGE_FILES = False
CKEDITOR_BROWSE_SHOW_DIRS = True
CKEDITOR_CONFIGS = {'default': {'toolbar_Modoboa': [['Bold', 'Italic', 'Underline'], ['JustifyLeft', 'JustifyCenter', 'JustifyRight', 'JustifyBlock'], ['BidiLtr', 'BidiRtl', 'Language'], ['NumberedList', 'BulletedList', '-', 'Outdent', 'Indent'], ['Undo', 'Redo'], ['Link', 'Unlink', 'Anchor', '-', 'Smiley'], ['TextColor', 'BGColor', '-', 'Source'], ['Font', 'FontSize'], ['Image'], ['SpellChecker']], 'allowedContent': True, 'toolbar': 'Modoboa', 'width': None}}
CKEDITOR_IMAGE_BACKEND = 'pillow'
CKEDITOR_RESTRICT_BY_USER = True
CKEDITOR_UPLOAD_PATH = 'uploads/'
CSRF_COOKIE_AGE = 31449600
CSRF_COOKIE_DOMAIN = None
CSRF_COOKIE_HTTPONLY = False
CSRF_COOKIE_NAME = u'csrftoken'
CSRF_COOKIE_PATH = u'/'
CSRF_COOKIE_SECURE = False
CSRF_FAILURE_VIEW = u'django.views.csrf.csrf_failure'
CSRF_HEADER_NAME = u'HTTP_X_CSRFTOKEN'
CSRF_TRUSTED_ORIGINS = []
DATABASES = {'default': {'ENGINE': 'django.db.backends.postgresql_psycopg2', 'AUTOCOMMIT': True, 'ATOMIC_REQUESTS': True, 'NAME': 'modoboa', 'CONN_MAX_AGE': 0, 'TIME_ZONE': None, 'PORT': '', 'HOST': '127.0.0.1', 'USER': 'modoboa', 'TEST': {'COLLATION': None, 'CHARSET': None, 'NAME': None, 'MIRROR': None}, 'PASSWORD': u'********************', 'OPTIONS': {}}, 'amavis': {'ENGINE': 'django.db.backends.postgresql_psycopg2', 'AUTOCOMMIT': True, 'ATOMIC_REQUESTS': True, 'NAME': 'amavis', 'CONN_MAX_AGE': 0, 'TIME_ZONE': None, 'PORT': '', 'HOST': '127.0.0.1', 'USER': 'amavis', 'TEST': {'COLLATION': None, 'CHARSET': None, 'NAME': None, 'MIRROR': None}, 'PASSWORD': u'********************', 'OPTIONS': {}}}
DATABASE_ROUTERS = ['modoboa_amavis.dbrouter.AmavisRouter']
DATA_UPLOAD_MAX_MEMORY_SIZE = 2621440
DATA_UPLOAD_MAX_NUMBER_FIELDS = 1000
DATETIME_FORMAT = u'N j, Y, P'
DATETIME_INPUT_FORMATS = [u'%Y-%m-%d %H:%M:%S', u'%Y-%m-%d %H:%M:%S.%f', u'%Y-%m-%d %H:%M', u'%Y-%m-%d', u'%m/%d/%Y %H:%M:%S', u'%m/%d/%Y %H:%M:%S.%f', u'%m/%d/%Y %H:%M', u'%m/%d/%Y', u'%m/%d/%y %H:%M:%S', u'%m/%d/%y %H:%M:%S.%f', u'%m/%d/%y %H:%M', u'%m/%d/%y']
DATE_FORMAT = u'N j, Y'
DATE_INPUT_FORMATS = [u'%Y-%m-%d', u'%m/%d/%Y', u'%m/%d/%y', u'%b %d %Y', u'%b %d, %Y', u'%d %b %Y', u'%d %b, %Y', u'%B %d %Y', u'%B %d, %Y', u'%d %B %Y', u'%d %B, %Y']
DEBUG = True
DEBUG_PROPAGATE_EXCEPTIONS = False
DECIMAL_SEPARATOR = u'.'
DEFAULT_CHARSET = u'utf-8'
DEFAULT_CONTENT_TYPE = u'text/html'
DEFAULT_EXCEPTION_REPORTER_FILTER = u'django.views.debug.SafeExceptionReporterFilter'
DEFAULT_FILE_STORAGE = u'django.core.files.storage.FileSystemStorage'
DEFAULT_FROM_EMAIL = u'webmaster@localhost'
DEFAULT_INDEX_TABLESPACE = u''
DEFAULT_TABLESPACE = u''
DISALLOWED_USER_AGENTS = []
EMAIL_BACKEND = u'django.core.mail.backends.smtp.EmailBackend'
EMAIL_HOST = u'localhost'
EMAIL_HOST_PASSWORD = u'********************'
EMAIL_HOST_USER = u''
EMAIL_PORT = 25
EMAIL_SSL_CERTFILE = None
EMAIL_SSL_KEYFILE = u'********************'
EMAIL_SUBJECT_PREFIX = u'[Django] '
EMAIL_TIMEOUT = None
EMAIL_USE_SSL = False
EMAIL_USE_TLS = False
FILE_CHARSET = u'utf-8'
FILE_UPLOAD_DIRECTORY_PERMISSIONS = None
FILE_UPLOAD_HANDLERS = [u'django.core.files.uploadhandler.MemoryFileUploadHandler', u'django.core.files.uploadhandler.TemporaryFileUploadHandler']
FILE_UPLOAD_MAX_MEMORY_SIZE = 2621440
FILE_UPLOAD_PERMISSIONS = None
FILE_UPLOAD_TEMP_DIR = None
FIRST_DAY_OF_WEEK = 0
FIXTURE_DIRS = []
FORCE_SCRIPT_NAME = None
FORMAT_MODULE_PATH = None
IGNORABLE_404_URLS = []
INSTALLED_APPS = 
INTERNAL_IPS = []
LANGUAGES = [(u'af', u'Afrikaans'), (u'ar', u'Arabic'), (u'ast', u'Asturian'), (u'az', u'Azerbaijani'), (u'bg', u'Bulgarian'), (u'be', u'Belarusian'), (u'bn', u'Bengali'), (u'br', u'Breton'), (u'bs', u'Bosnian'), (u'ca', u'Catalan'), (u'cs', u'Czech'), (u'cy', u'Welsh'), (u'da', u'Danish'), (u'de', u'German'), (u'dsb', u'Lower Sorbian'), (u'el', u'Greek'), (u'en', u'English'), (u'en-au', u'Australian English'), (u'en-gb', u'British English'), (u'eo', u'Esperanto'), (u'es', u'Spanish'), (u'es-ar', u'Argentinian Spanish'), (u'es-co', u'Colombian Spanish'), (u'es-mx', u'Mexican Spanish'), (u'es-ni', u'Nicaraguan Spanish'), (u'es-ve', u'Venezuelan Spanish'), (u'et', u'Estonian'), (u'eu', u'Basque'), (u'fa', u'Persian'), (u'fi', u'Finnish'), (u'fr', u'French'), (u'fy', u'Frisian'), (u'ga', u'Irish'), (u'gd', u'Scottish Gaelic'), (u'gl', u'Galician'), (u'he', u'Hebrew'), (u'hi', u'Hindi'), (u'hr', u'Croatian'), (u'hsb', u'Upper Sorbian'), (u'hu', u'Hungarian'), (u'ia', u'Interlingua'), (u'id', u'Indonesian'), (u'io', u'Ido'), (u'is', u'Icelandic'), (u'it', u'Italian'), (u'ja', u'Japanese'), (u'ka', u'Georgian'), (u'kk', u'Kazakh'), (u'km', u'Khmer'), (u'kn', u'Kannada'), (u'ko', u'Korean'), (u'lb', u'Luxembourgish'), (u'lt', u'Lithuanian'), (u'lv', u'Latvian'), (u'mk', u'Macedonian'), (u'ml', u'Malayalam'), (u'mn', u'Mongolian'), (u'mr', u'Marathi'), (u'my', u'Burmese'), (u'nb', u'Norwegian Bokm\\xe5l'), (u'ne', u'Nepali'), (u'nl', u'Dutch'), (u'nn', u'Norwegian Nynorsk'), (u'os', u'Ossetic'), (u'pa', u'Punjabi'), (u'pl', u'Polish'), (u'pt', u'Portuguese'), (u'pt-br', u'Brazilian Portuguese'), (u'ro', u'Romanian'), (u'ru', u'Russian'), (u'sk', u'Slovak'), (u'sl', u'Slovenian'), (u'sq', u'Albanian'), (u'sr', u'Serbian'), (u'sr-latn', u'Serbian Latin'), (u'sv', u'Swedish'), (u'sw', u'Swahili'), (u'ta', u'Tamil'), (u'te', u'Telugu'), (u'th', u'Thai'), (u'tr', u'Turkish'), (u'tt', u'Tatar'), (u'udm', u'Udmurt'), (u'uk', u'Ukrainian'), (u'ur', u'Urdu'), (u'vi', u'Vietnamese'), (u'zh-hans', u'Simplified Chinese'), (u'zh-hant', u'Traditional Chinese')]
LANGUAGES_BIDI = [u'he', u'ar', u'fa', u'ur']
LANGUAGE_CODE = 'en-us'
LANGUAGE_COOKIE_AGE = None
LANGUAGE_COOKIE_DOMAIN = None
LANGUAGE_COOKIE_NAME = u'django_language'
LANGUAGE_COOKIE_PATH = u'/'
LOCALE_PATHS = []
LOGGING = {'loggers': {'modoboa.auth': {'handlers': ['syslog-auth', 'modoboa'], 'propagate': False, 'level': 'INFO'}, 'modoboa.admin': {'handlers': ['modoboa'], 'propagate': False, 'level': 'INFO'}}, 'version': 1, 'formatters': {'syslog': {'format': '%(name)s: %(levelname)s %(message)s'}}, 'handlers': {'syslog-auth': {'formatter': 'syslog', 'class': 'logging.handlers.SysLogHandler', 'facility': 4}, 'modoboa': {'class': 'modoboa.core.loggers.SQLHandler'}}}
LOGGING_CONFIG = u'logging.config.dictConfig'
LOGIN_REDIRECT_URL = u'/accounts/profile/'
LOGIN_URL = u'/accounts/login/'
LOGOUT_REDIRECT_URL = None
MANAGERS = []
MEDIA_ROOT = '/srv/modoboa/instance/media'
MEDIA_URL = '/media/'
MESSAGE_STORAGE = u'django.contrib.messages.storage.fallback.FallbackStorage'
MIDDLEWARE = None
MIDDLEWARE_CLASSES = 
MIGRATION_MODULES = {}
MODOBOA_API_URL = u'********************'
MODOBOA_APPS = 
MONTH_DAY_FORMAT = u'F j'
NUMBER_GROUPING = 0
PASSWORD_HASHERS = u'********************'
PASSWORD_RESET_TIMEOUT_DAYS = u'********************'
PREPEND_WWW = False
REST_FRAMEWORK = {'DEFAULT_AUTHENTICATION_CLASSES': ('rest_framework.authentication.TokenAuthentication', 'rest_framework.authentication.SessionAuthentication')}
ROOT_URLCONF = 'instance.urls'
SECRET_KEY = u'********************'
SECURE_BROWSER_XSS_FILTER = False
SECURE_CONTENT_TYPE_NOSNIFF = False
SECURE_HSTS_INCLUDE_SUBDOMAINS = False
SECURE_HSTS_SECONDS = 0
SECURE_PROXY_SSL_HEADER = None
SECURE_REDIRECT_EXEMPT = []
SECURE_SSL_HOST = None
SECURE_SSL_REDIRECT = False
SERVER_EMAIL = u'root@localhost'
SESSION_CACHE_ALIAS = u'default'
SESSION_COOKIE_AGE = 1209600
SESSION_COOKIE_DOMAIN = None
SESSION_COOKIE_HTTPONLY = True
SESSION_COOKIE_NAME = u'sessionid'
SESSION_COOKIE_PATH = u'/'
SESSION_COOKIE_SECURE = False
SESSION_ENGINE = u'django.contrib.sessions.backends.db'
SESSION_EXPIRE_AT_BROWSER_CLOSE = False
SESSION_FILE_PATH = None
SESSION_SAVE_EVERY_REQUEST = False
SESSION_SERIALIZER = u'django.contrib.sessions.serializers.JSONSerializer'
SETTINGS_MODULE = 'instance.settings'
SHORT_DATETIME_FORMAT = u'm/d/Y P'
SHORT_DATE_FORMAT = u'm/d/Y'
SIGNING_BACKEND = u'django.core.signing.TimestampSigner'
SILENCED_SYSTEM_CHECKS = ['fields.W342']
SITE_ID = 1
STATICFILES_DIRS = '/srv/modoboa/env/lib/python2.7/site-packages/modoboa/bower_components'
STATICFILES_FINDERS = [u'django.contrib.staticfiles.finders.FileSystemFinder', u'django.contrib.staticfiles.finders.AppDirectoriesFinder']
STATICFILES_STORAGE = u'django.contrib.staticfiles.storage.StaticFilesStorage'
STATIC_ROOT = '/srv/modoboa/instance/sitestatic'
STATIC_URL = '/sitestatic/'
TEMPLATES = [{'DIRS': [], 'APP_DIRS': True, 'OPTIONS': {'debug': False, 'context_processors': ['django.template.context_processors.debug', 'django.template.context_processors.request', 'django.contrib.auth.context_processors.auth', 'django.template.context_processors.i18n', 'django.template.context_processors.media', 'django.template.context_processors.static', 'django.template.context_processors.tz', 'django.contrib.messages.context_processors.messages', 'modoboa.core.context_processors.top_notifications']}, 'BACKEND': 'django.template.backends.django.DjangoTemplates'}]
TEST_NON_SERIALIZED_APPS = []
TEST_RUNNER = u'django.test.runner.DiscoverRunner'
THOUSAND_SEPARATOR = u','
TIME_FORMAT = u'P'
TIME_INPUT_FORMATS = [u'%H:%M:%S', u'%H:%M:%S.%f', u'%H:%M']
TIME_ZONE = 'Europe/London'
USE_ETAGS = False
USE_I18N = True
USE_L10N = True
USE_THOUSAND_SEPARATOR = False
USE_TZ = True
USE_X_FORWARDED_HOST = False
USE_X_FORWARDED_PORT = False
WEBPACK_LOADER = {'CONTACTS': {'IGNORE': ['.+\\\\.hot-update.js', '.+\\\\.map'], 'BUNDLE_DIR_NAME': 'modoboa_contacts/', 'CACHE': False, 'STATS_FILE': '/srv/modoboa/env/local/lib/python2.7/site-packages/modoboa_contacts/../frontend/webpack-stats.json'}}
WSGI_APPLICATION = 'instance.wsgi.application'
X_FRAME_OPTIONS = 'SAMEORIGIN'
YEAR_MONTH_FORMAT = u'F Y'


You're seeing this error because you have DEBUG = True in your
Django settings file. Change that to False, and Django will
display a standard page generated by the handler for this status code.

[tonioo]

Indeed, I think it is related to this \"celiade.kérouaille\"@example.co.uk. Can you tell me how it is displayed when you go to the quarantine? Can you send me a screenshot?

[stooj]

Sure thing