"We're unable to connect. Please delete your credentials and try again later"

[nontoxicmaxi]

Hi Miguel
Thanks so much for what seems to be amazing work!

I've followed your videos in creating the .mez file, and I'm 99% that my issue can't be there.

When opening Power BI, YT Connector appears in the Get Data, and then it prompts me to "sign in".

The message I'm getting is:

When I hit "sign-up" there's a flash but no browser opens.

I've tried:

• toggle "standard browser" option
• create new credential and make new .mez file
• delete credentials (although no YT permission appears)
• cleared browser cache
• restarts
• different PC

What am I missing?

Thanks in advance.

[migueesc123]

Hey!

I no longer have a working app so I'm not able to reproduce the behavior.

However, that error and experience overall only happens when your .json file for the webapp isn't correctly defined as in there's something wrong when you zipped the mez or the json file itself isn't in the shape that is expected.

Sorry that I can't be of much help. Usually these sort of issues are related to the application itself and not something with the custom connector or anything that I have control over.

[muhammadh811]

@migueesc123 I am getting the exact error. Did you able to resolve it?

[prutson]

I am getting this erro too. Someone resolved?

[Tbohunek]

For us the solution was use my default browser like here
We suspect it's related to .NET and TLS and we're looking for the right setup.

[migueesc123]

thanks for chiming in, @Tbohunek !

[NielsShared]

The solution suggested by @Tbohunek worked for me. Thanks!