Project Personality chat will enhance a bot with common small talk that showcases personality and creates a more complete user experience. It's not designed to carry on long conversations about topics that aren't relevant to the bot's primary function. While it could respond to all conversations, it's restricted, in the beta version, to common small talk domains.
Select the closest persona from the available default personas. Today, you can take the editorial library and edit the responses to better suit your brand. In the future, you can upload a sample set of utterances from your chosen personality and find its closest persona ID version. There are also ways to retrain and customize the model.
The services powering Zo, Cortana, and Project Personality Chat share some similar techniques, but are different stacks. It has incorporated learnings from the experiences with Zo and Cortana.
To provide a richer experience, Personality Chat can generate responses beyond the ones in the editorial dataset, and it tries to interpret all user input. So, it's possible a response won't seem right in context. A number of controls have been put into place to help prevent unfavorable responses, building on knowledge from intelligent agents like Zo. By default, Project Personality Chat is set to respond solely to recognized user intents. You may want to test whether Project Personality Chat is suitable for your circumstances. Your feedback is welcome if you see anything that needs further training. If you use this service with your customers in the future, we recommend you consider anonymized logging to help you identify issues with live user interactions.