No other results found.

[xiaoming-w]

Problem description

Please describe the issue concisely in here. In case of an error: Walk us through the steps you took to get there. What happened? What did you expect to happen?
Hi, Glutanimate, the Pop-up Dictionary (beta) is successfully installed in my anki, but when I double click a word, it shows me "No other results found.", what should I do now?

Checklist

Please replace the space inside the brackets with an x if the following items apply:

• [ x] I've restarted Anki to see if it helps
• [ x] I've verified that I use the latest version of the add-on by redownloading it from AnkiWeb
• [ x] I've verified that I use the latest version of Anki by checking at https://apps.ankiweb.net#download
• [ x] I've tried to disable other add-ons to see if there are any interactions present
• My issue disappears when I hold shift while starting Anki.
• [ x] I've checked if anyone else reported this problem before by looking through the issue reports. I also checked to see if there is a section about known issues in the add-on description, documentation, or README.

Information about your Anki set-up

Please open Anki, go to Help → About, click on "Copy Debug Info", and paste the result between the backticks below (if the button does not appear you are using an older version of Anki 2.1 and will need to update first):

Anki 2.1.15 (442df9d6) Python 3.6.7 Qt 5.12.1 PyQt 5.11.3
Platform: Mac 10.15.5
Flags: frz=True ao=True sv=1

Add-ons:

Legacy Night Mode
Pop-up Dictionary beta
AnkiConnect
AwesomeTTS for Anki 21 updated
Minimize to tray

Error message (if any)

If you've received an error message, please copy and paste it between the backticks below:

[xiaoming-w]

I've updated my anki to 2.1.23 (de9543ff), but still the same issue: No other results found

[xiaoming-w]

and this is the updated "Copy Debug info"

Anki 2.1.23 (de9543ff) Python 3.8.0 Qt 5.13.1 PyQt 5.14.1
Platform: Mac 10.15.5
Flags: frz=True ao=True sv=1
Add-ons, last update check: 2020-06-18 23:33:12


===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
AnkiConnect ['2055492159', 2020-06-16T12:24, 'None', '']
AwesomeTTS for Anki 21 updated ['427598962', 2020-01-29T15:40, 'None', '']
Minimize to tray ['85158043', 2020-06-17T17:03, 'None', mod]
Pop-up Dictionary beta ['153625306', 2020-06-18T19:46, 'None', '']

===IDs of active AnkiWeb add-ons===
153625306 2055492159 427598962 85158043

===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
Legacy Night Mode ['1496166067', 2020-06-18T19:34, 'None', '']

[TTTmath25]

i also have this problem. Could you help me, please ? I badly need this add-on.
Thank you so much !!!

Anki 2.1.22 (0ecc189a) Python 3.8.0 Qt 5.14.1 PyQt 5.14.1
Platform: Windows 10
Flags: frz=True ao=True sv=1
Add-ons, last update check: 2020-07-29 09:49:17


===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
3 add-ons merged quicker anki explain deletion explain database check ['777545149', 2019-09-26T06:03, 'None', '']
Add Hyperlink ['318752047', 2020-06-18T06:22, 'None', '']
AnkiConnect ['2055492159', 2020-07-12T12:54, 'None', '']
AwesomeTTS Google Cloud Text-to-Speech unofficial ['814349176', 2020-07-12T09:33, 'None', '']
Edit Field During Review ['1020366288', 2020-05-02T01:15, 'None', '']
Fast Word Query Multi-threaded queries for words from local or web dictionaries ['1807206748', 2019-06-22T20:10, 'None', '']
Frozen Fields ['516643804', 2020-02-29T20:12, 'None', '']
Hierarchical Tags 2 ['594329229', 2020-05-02T01:16, 'None', '']
Image Occlusion Enhanced for Anki 21 alpha ['1374772155', 2020-05-02T01:16, 'None', '']
Mini Format Pack ['295889520', 2018-07-24T10:45, 'None', '']
Oxford Dictionaries ['1515522458', 2020-01-01T01:28, 'None', '']
Pop-up Dictionary beta ['153625306', 2019-03-23T10:32, 'None', '']
Searching PDF Reading  Note-Taking in Add Dialog ['1781298089', 2020-07-23T03:25, 'None', mod]
Speed Focus Mode auto-alert auto-reveal auto-fail ['1046608507', 2019-06-02T02:11, 'None', '']
Symbols As You Type ['2040501954', 2020-04-30T07:32, 'None', '']
True Retention ['613684242', 2017-11-19T12:43, 'None', '']
Word Query ['775418273', 2017-12-31T09:07, 'None', '']

===IDs of active AnkiWeb add-ons===
1020366288 1046608507 1374772155 1515522458 153625306 1781298089 1807206748 2040501954 2055492159 295889520 318752047 516643804 594329229 613684242 775418273 777545149 814349176

===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])

[Gravity2106]

I have it too