Can't get rid of unread status of a room #24595

jplatte · 2023-02-21T07:58:37Z

Steps to reproduce

I opened Element today, caught up with some messages in a room I already read fully on mobile, but it still has the small white dot on it indicating unread messages. There is no unread dot on the thread button. Right click > Mark read does nothing.

edit: It just fixed itself after a new message came in. That message was marked read while I had the rageshake popup open. I hope the logs are helpful in some way.

I see that there was matrix-org/matrix-react-sdk#9941 which was released in 1.11.23, I will close this issue if I don't see unreads get stuck after that upgrade. It happens quite frequently right now.

Outcome

What did you expect?

The room being marked as read.

What happened instead?

The room being marked as unread.

Operating system

arch linux

Application version

1.11.20

How did you install the app?

element-desktop package

Homeserver

No response

Will you send logs?

Yes

germain-gg · 2023-02-21T08:09:36Z

There's quite a lot of issues related to that in an epic that I just linked to this issue.

If this does happen again, please know that we have a new notification debug tool. If you type /devtools in the composer you should see a new option "notification debug".
Copying and pasting the output here would be quite helpful

jplatte · 2023-02-21T08:14:11Z

Thanks, will do!

hannesj · 2023-02-21T10:25:26Z

Same happening for me

Room status
- Room unread status: Grey, count: 1
- Notification state is all_messages
- Room is not encrypted 🚨
Main timeline
- Total: 0
- Highlight: 0
- Dot: false
Threads timeline
- Thread Id: $jtjo-SmBBn-XHtNdAtoRdp_4NVarqimhlitazkkCAJ8
  - Total: 0
  - Highlight: 0
  - Dot: true
  - User read up to: $dMfTNUYSLULO4oMp7J4ls5KKBc0FVT9tc_5cEsdSNow
  - Last event:
    - ID: $lN1o4lvKnAbps-_9Iy96r0ftnrT2a-qswveKK2yDRVc
    - Type: m.room.message
    - Sender: @:matrix.org
- Thread Id: $RQma5fDLdgQbsPfeFNnHnv5GB9ushpuR9iCe_9ZbYTo
  - Total: 1
  - Highlight: 0
  - Dot: false
  - User read up to: $Bm4Zka0Uz3CiHV8eH-t1YB7t5KduUahotNlzgMcRj-I
  - Last event:
    - ID: $Bm4Zka0Uz3CiHV8eH-t1YB7t5KduUahotNlzgMcRj-I
    - Type: m.room.message
    - Sender: @:matrix.org

Could it be about a deleted message? Notification about it briefly flashes in the threads list, but vanishes immediately.

jjenzz · 2023-02-21T10:28:31Z

i am also experiencing this in 1.11.23 for two separate channels atm. i've tried to "Mark as read" but no dice.

Room status
- Room unread status: Bold
- Notification state is mentions_only
- Room is encrypted ✅
Main timeline
- Total: 0
- Highlight: 0
- Dot: true
- User read up to: $mWPaOJh3aGQfe0gnOuZdRYShYrFGPbsOJJx_L8gSiUI
- Last event:
    - ID: $Ep4VPli6avtqd9tkagMDnGaDXirivoJ9Y81W8-5mgTw
    - Type: m.room.message
    - Sender: @:matrix.org

Room status
- Room unread status: Bold
- Notification state is mentions_only
- Room is encrypted ✅
Main timeline
- Total: 0
- Highlight: 0
- Dot: true
- User read up to: $zrhU_0DGz34rHOFCupwkVKOiZ2lHrFRjmVH3fKDX9ew
- Last event:
    - ID: $KXV3ws_VEpU9-CE0L2hL9r96SNebLZ3083TuGZUonHw
    - Type: m.room.message
    - Sender: @:matrix.org

leonardehrenfried · 2023-02-22T08:56:41Z

I'm seeing the same thing:

Notifications debug
Room ID: !oXNNoHKzbaSOlFzLEt:gitter.im
Room status

    Room unread status: Bold
    Notification state is all_messages_loud
    Room is not encrypted 🚨

Main timeline

    Total: 0
    Highlight: 0
    Dot: true
    User read up to: $aNsXIp8g11CepCRja3GMWVRX64zqthaEbMv-7eY1O7g
    Last event:
        ID: $ecsA3i6u5yFAsgFrBDUosPs_wNoz34GtC_RR5fd63cQ
        Type: m.room.message
        Sender: @optionsome-6357be356da03739849e595d:gitter.im

hannesj · 2023-02-28T12:07:08Z

Now the devtools shows an item where I'm the sender of the last message in the thread.

jplatte · 2023-03-07T13:34:03Z

Still a problem on latest git version (1.11.24.r26.g3c4d25d6c2-1 as determined by the AUR pkgbuild's pkgver):

Notifications debug
Raum-ID: !QQpfJfZvqxbCfeDgCj:matrix.org
Raumstatus
  Room unread status: Fett
  Notification state is mentions_only
  Room is not encrypted 🚨
Hauptverlauf
  Insgesamt: 0
  Höhepunkt: 0
  Punkt: true
  Der Benutzer hat gelesen bis: $zlFg0n1gHgrFBVZU02lI98tRMnk1aquFrfvZdObFffo
  Neuestes Ereignis:
    ID: $wQhdJXJA3EYaXkcEs8HAL6ensLajCod63STdxvSmU04
    Typ: m.reaction
    Absender: @andrewm:element.io
Thread-Verlauf

MadLittleMods · 2023-03-21T19:08:40Z

Reproduction:

Rageshake logs: https://github.com/matrix-org/element-web-rageshakes/issues/20739

Notifications debug output:

Room status
 - Room unread status: Bold
 - Notification state is mentions_only
 - Room is not encrypted 🚨
Main timeline
 - Total: 0
 - Highlight: 0
 - Dot: true
 - User read up to: $v1xNjqIMcB93heBFWqXdwzt6N2PvRpyl2eSSynsfad0
 - Last event:
    - ID: $XwfpdmDh6-HCg5ot9lOxgdceNnJvmsn3aW3c0ooQEQE
    - Type: m.room.member
    - Sender: @shayshay:matrix.org
Threads timeline

Stuck unread dot in room list	No unread dots on threads	Last event in main timeline (no jump to unread arrows in timeline)

According to the output above, it seems like my read receipt is stuck at $v1xNjqIMcB93heBFWqXdwzt6N2PvRpyl2eSSynsfad0 which is where I started catching up and reading from (an event from 3 days ago). Perhaps this is related to the unread horizon not following your scroll correctly (#10873) although I don't have any unread horizon or jump to unread indicators in the timeline. Perhaps it's more of a bug with those UI pieces than a "room stuck unread" problem. Even switching rooms and back doesn't show any unread indicator in the timeline.

alexander-potemkin · 2023-04-21T14:45:21Z

@t3chguy , is there any news on that one?
It keeps happening every day for me, quite annoying...

t3chguy · 2023-04-21T15:13:38Z

@alexander-potemkin any news would be in this ticket. I'm not assigned to this issue so I have no idea what's going on with it.

alexander-potemkin · 2023-04-24T09:05:05Z

@t3chguy there are none so far, that's exactly the reason I'm asking. I understand now you are not the person in charge, which was not clear initially, as you were the person to triage the issue.

For everyone looking for the fix and updates - that seems to be a ticket to track: #24392

jplatte · 2023-07-07T08:33:11Z

Got a new really weird stuck unread status with Element Desktop 1.11.35: It says I have a mention in the room (likely a reply, that I already read yesterday, outside a thread). When switching between that room and others and using right-click 'Mark as Read', it disappeared and re-appeared, though the room was always marked as unread (just sometimes with, sometimes without a mention, i.e. large red circle with 1 in it vs. small white circle). No new messages arrived while I was playing around.

After doing this for a while, I was no longer able to reproduce the unread-with-mentions state, but after restarting and waiting a bit it came back. I also got the jump-to-last-unread-msg button in the top-right, and clicked it. This changed the room into a view where only the latest message (which also is a thread root) and the thread button were visible, and the unread status changed to a grey circle.

Here's the debug output with the grey circle, I think red circle as exactly the same except for the unread status bit. Unfortunately I wasn't able to get the unread status other than small-white-circle after locale change.

Raumstatus
Room unread status: Grau, count: 1
Benachrichtigungsstand ist mentions_only
Raum ist verschlüsselt ✅
Hauptverlauf
Insgesamt: 1
Höhepunkt: 0
Punkt: true
Der Benutzer hat gelesen bis: $mHNMm_1CJYxDgZYBxC2uCs0PFiAV0VJPZ-1U9T9ULzc
Neuestes Ereignis:
ID: $hV68nj_BXk7BSSu5IxUygqE_LExBIAzqzeaQodUT-eI
Typ: m.room.message
Absender: @jorgem:element.io

Here it is for small-white-circle:

Room status
Room unread status: Bold
Notification state is mentions_only
Room is encrypted ✅
Main timeline
Total: 0
Highlight: 0
Dot: true
User read up to: $Z6i_qIRweVT0knSg-rECw4Ek-N_1pFMLY2q5e0gTt1Q
Last event:
ID: $hV68nj_BXk7BSSu5IxUygqE_LExBIAzqzeaQodUT-eI
Type: m.room.message
Sender: @jorgem:element.io
Threads timeline

I was able to clear the unread status by adding a reaction to an arbitrary message (and removing it again).

t3chguy · 2023-07-20T14:21:47Z

This is believed to have been fixed, if you are still experiencing this issue please comment with reproduction steps and submit new logs

imincik · 2023-08-25T09:53:31Z

@t3chguy , I am hitting this issue all the time.

Developer Tools
Notifications debug
Room ID: !LIBpELfAqNehbGpenv:matrix.org
Room status
Room unread status: Bold
Notification state is all_messages
Room is encrypted ✅
Main timeline
Total: 0
Highlight: 0
Dot: true
User read up to: $QUWKt-bTlne6Klf0srRXtv6QT5t8hUA0EU_Q_oP7i24
User read up to (ignoreSynthetic): $QUWKt-bTlne6Klf0srRXtv6QT5t8hUA0EU_Q_oP7i24
Last event:
ID: $giyMcyg82KOpmYGQRfUc1XfZEP9ILq8LquZEOyGMJ-A
Type: m.room.message
Sender: @alejandrosame:matrix.org
Threads timeline

Element version: 1.11.38
Olm version: 3.2.14

In which Element version this issue is supposed to be fixed ?

viceice · 2024-01-05T07:12:57Z

I see this happenening on windows desktop app after hibernate. All threads are unrad again.

A restart of element app resolves the issue.

hurradiegams · 2024-01-06T09:39:31Z

I see this happenening on windows desktop app after hibernate. All threads are unrad again.

A restart of element app resolves the issue.

Same here on Element Desktop on Linux.
After hibernation most of the threads are unread again, some channels too. If necessary I will provide logs.

Should this Issue be reopened or should one make a new one?

jplatte added the T-Defect label Feb 21, 2023

germain-gg mentioned this issue Feb 21, 2023

Stuck notifications #24392

Open

Johennes changed the title ~~Can't get rid of unread status of a room~~ Stuck notifications: Can't get rid of unread status of a room Feb 27, 2023

t3chguy mentioned this issue Mar 31, 2023

Unread room status not going away #25005

Closed

t3chguy mentioned this issue Apr 19, 2023

Element keeps showing unread messages, despite I read them all element-hq/element-desktop#872

Closed

Johennes changed the title ~~Stuck notifications: Can't get rid of unread status of a room~~ Can't get rid of unread status of a room May 5, 2023

weeman1337 mentioned this issue Jun 21, 2023

Using gitter, and it is always showing (1) in browser tab etc. Mark all as read not working #25638

Closed

raboof mentioned this issue Jul 3, 2023

Option to mark all messages in a channel as 'read' element-hq/element-desktop#1042

Closed

t3chguy closed this as completed Jul 20, 2023

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Can't get rid of unread status of a room #24595

Can't get rid of unread status of a room #24595

jplatte commented Feb 21, 2023

germain-gg commented Feb 21, 2023 •

edited by MadLittleMods

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jplatte commented Feb 21, 2023

hannesj commented Feb 21, 2023 •

edited

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jjenzz commented Feb 21, 2023 •

edited

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leonardehrenfried commented Feb 22, 2023

hannesj commented Feb 28, 2023

jplatte commented Mar 7, 2023

MadLittleMods commented Mar 21, 2023 •

edited

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alexander-potemkin commented Apr 21, 2023

t3chguy commented Apr 21, 2023

alexander-potemkin commented Apr 24, 2023

jplatte commented Jul 7, 2023 •

edited

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t3chguy commented Jul 20, 2023 •

edited

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imincik commented Aug 25, 2023 •

edited

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viceice commented Jan 5, 2024

hurradiegams commented Jan 6, 2024

Can't get rid of unread status of a room #24595

Can't get rid of unread status of a room #24595

Comments

jplatte commented Feb 21, 2023

Steps to reproduce

Outcome

What did you expect?

What happened instead?

Operating system

Application version

How did you install the app?

Homeserver

Will you send logs?

germain-gg commented Feb 21, 2023 • edited by MadLittleMods Loading

jplatte commented Feb 21, 2023

hannesj commented Feb 21, 2023 • edited Loading

jjenzz commented Feb 21, 2023 • edited Loading

leonardehrenfried commented Feb 22, 2023

hannesj commented Feb 28, 2023

jplatte commented Mar 7, 2023

MadLittleMods commented Mar 21, 2023 • edited Loading

alexander-potemkin commented Apr 21, 2023

t3chguy commented Apr 21, 2023

alexander-potemkin commented Apr 24, 2023

jplatte commented Jul 7, 2023 • edited Loading

t3chguy commented Jul 20, 2023 • edited Loading

imincik commented Aug 25, 2023 • edited Loading

viceice commented Jan 5, 2024

hurradiegams commented Jan 6, 2024

germain-gg commented Feb 21, 2023 •

edited by MadLittleMods

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hannesj commented Feb 21, 2023 •

edited

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jjenzz commented Feb 21, 2023 •

edited

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MadLittleMods commented Mar 21, 2023 •

edited

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jplatte commented Jul 7, 2023 •

edited

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t3chguy commented Jul 20, 2023 •

edited

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imincik commented Aug 25, 2023 •

edited

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