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Feature:SOS reporting
Limit scope to only batch reporting for initial implementation?
Robert Paulson is a developer at a small IT company with 20 employees. For one reason or another, he got tossed the sysadmin hat at the company. They have 3 servers. A file server, a build server and a domain server. They have support contracts with the OS provider. The file server isn't working as expected and refuses most connections, but Robert can't figure out what's the root cause of the issue. He calls support and they ask him to get a snapshot of the system so that they can debug what software is installed and how it's configured.
Robert generates a report log and sends it to support. Support takes a look at the report and after a while, they are able to pintpoint the issue to a firewall rule. Robert changes the Firewall configuration and things starts working properly.