Important Datas NULL

[kevinvenclovas]

Hello,

i have this issue sice yesterday. Some important datas now null:

"ShippingAddress":{
"Name":null,
"AddressLine1":null,
"AddressLine2":null,
"AddressLine3":null,
"County":null,
},
"BuyerName":null,
"BuyerCounty":null,
"FulfillmentChannel":"MFN",

Can someone help me? I need this information to get the orders in my system.

[claytondus]

Which endpoint? Have you verified with something like Fiddler that the data is actually in the message?

[kevinvenclovas]

Hi,

i see there is a new field in ShippingAddress -> isAddressSharingConfidential and it's every time false. Maybe here is the issue.

Here the fiddler output from the orders api:

<?xml version="1.0"?> <ListOrdersResponse xmlns="https://mws.amazonservices.com/Orders/2013-09-01"> <ListOrdersResult> <Orders> <Order> <LatestShipDate>2020-03-20T22:59:59Z</LatestShipDate> <OrderType>StandardOrder</OrderType> <PurchaseDate>2020-03-20T10:29:46.866Z</PurchaseDate> <BuyerEmail>XXXXXXXXXXXXXXX</BuyerEmail> <AmazonOrderId>304-8356810-7867554</AmazonOrderId> <LastUpdateDate>2020-03-20T17:56:20.443Z</LastUpdateDate> <IsReplacementOrder>false</IsReplacementOrder> <NumberOfItemsShipped>1</NumberOfItemsShipped> <ShipServiceLevel>Expedited</ShipServiceLevel> <OrderStatus>Shipped</OrderStatus> <SalesChannel>Amazon.de</SalesChannel> <IsBusinessOrder>false</IsBusinessOrder> <NumberOfItemsUnshipped>0</NumberOfItemsUnshipped> <PaymentMethodDetails> <PaymentMethodDetail>Standard</PaymentMethodDetail> </PaymentMethodDetails> <IsGlobalExpressEnabled>false</IsGlobalExpressEnabled> <IsSoldByAB>false</IsSoldByAB> <OrderTotal> <Amount>19.99</Amount> <CurrencyCode>EUR</CurrencyCode> </OrderTotal> <IsPremiumOrder>false</IsPremiumOrder> <EarliestShipDate>2020-03-20T22:59:59Z</EarliestShipDate> <MarketplaceId>A1PA6795UKMFR9</MarketplaceId> <FulfillmentChannel>MFN</FulfillmentChannel> <PaymentMethod>Other</PaymentMethod> <ShippingAddress> <City>XXXXXXXXXXXXXXX</City> <PostalCode>XXXXXXXXXXXXXXX</PostalCode> <isAddressSharingConfidential>false</isAddressSharingConfidential> <StateOrRegion>XXXXXXXXXXXXXXX</StateOrRegion> <CountryCode>XXXXXXXXXXXXXXX</CountryCode> </ShippingAddress> <IsPrime>false</IsPrime> <ShipmentServiceLevelCategory>Expedited</ShipmentServiceLevelCategory> <SellerOrderId>XXXXXXXXXX</SellerOrderId> </Order> </Orders> <LastUpdatedBefore>2020-03-20T18:04:09.731Z</LastUpdatedBefore> </ListOrdersResult> <ResponseMetadata> <RequestId>XXXXXXXXX</RequestId> </ResponseMetadata> </ListOrdersResponse>

[kevinvenclovas]

I think amazon removed our access to the Personally identifiable information but how can i get this back?

[claytondus]

You would have to follow up with Amazon seller support directly, I am not associated with them.