feat(error-messages): Update error messages in preview (#1519)

* feat(error-messages): Update error messages in preview

* fix(error-messages): Update error messages

* fix(error-messages): Adress feedback

Update failing e2e test

Co-Authored-By: Jared Stoffan <jstoffan@users.noreply.github.com>

---------

Co-authored-by: Jared Stoffan <jstoffan@users.noreply.github.com>

src/i18n/en-US.properties

@@ -67,35 +67,35 @@ file_preview_label=File preview
 
 # Error messages
 # Default preview error message
-error_generic=We’re sorry, the preview didn’t load.
+error_generic=This preview didn’t load. Please try to open or download the file to view.
 # Default preview error message
-error_unsupported=We’re sorry, we can’t preview this file type in your web browser. To view this content please download and open it on your device.
+error_unsupported=This preview didn’t load because the file type is unsupported. Please try to open or download the file to view.
 # Account doesn’t have a sufficient tariff to preview the requested file type
-error_account=We’re sorry, your account is unable to preview this file type.
+error_account=This preview didn’t load because your account is unable to preview this file type. Please try to open or download the file to view.
 # No permissions preview error message
-error_permissions=We’re sorry, you don’t have permission to preview this file.
-# Preview refresh error message suggesting refreshing the page as a possible fix
-error_refresh=We’re sorry, the preview didn’t load. Please refresh the page.
+error_permissions=This preview didn’t load because you don’t have permission. Please ask the file owner to update permissions.
+# Preview refresh error message suggesting opening or downloading as a possible fix
+error_refresh=This preview didn’t load. Please try to open or download the file to view.
 # Preview rate limit error suggesting waiting a few minutes to avoid rate limit
-error_rate_limit=We’re sorry, the preview didn’t load because your request was rate limited. Please wait a few minutes and try again.
-# Preview re-upload error message suggesting re-uploading the file or contacting support as a possible fix
-error_reupload=We’re sorry, the preview didn’t load. Please re-upload the file or contact Box support.
+error_rate_limit=This preview didn’t load because your request was rate limited. Please try to open or download the file to view.
+# Preview re-upload error message suggesting opening or downloading as a possible fix
+error_reupload=This preview didn’t load. Please try to open or download the file to view.
 # Preview error message shown when the user’s browser doesn’t support previews of this file type
-error_browser_unsupported=We’re sorry, your browser doesn’t support preview for {1}.
+error_browser_unsupported=Your browser doesn’t support preview for {1}. Please try to open or download the file to view.
 # Preview error message shown when document loading fails (most likely due to password or watermark)
-error_document=We’re sorry, the preview didn’t load. This document may be protected.
+error_document=This preview didn’t load because the document may be protected. Please try to open or download the file to view.
 # Preview error message shown when the document is password protected
-error_password_protected=We’re sorry the preview didn’t load. This document is protected.
+error_password_protected=This preview didn’t load because the document is protected. Please try to open or download the file to view.
 # Preview error message shown when conversion was unable to process the file at the given time.
-error_try_again_later=We’re sorry the preview didn’t load. Please try again later.
-# Preview error message shown when conversion failed due to file contents
-error_bad_file=We’re sorry the preview didn’t load. This file could not be converted.
+error_try_again_later=This preview didn’t load. Please refresh the page or download file to view.
+# Preview error message shown when conversion failed due to file contents, suggesting opening or downloading as a possible fix
+error_bad_file=This preview didn’t load. Please try to open or download the file to view.
 # Preview error message shown when the file cannot be downloaded
-error_not_downloadable=Oops! It looks like something is wrong with this file. We apologize for the inconvenience and recommend that you upload a new version of this file or roll back to a previous version. Please contact us for more details.
+error_not_downloadable=Something seems to be wrong with this file. Please refresh the page, and if the issue continues, try to upload a new version.
 # Preview error message shown when flash is not enabled on their browser
-error_flash_not_enabled=We’re sorry, the preview didn’t load because Flash is not enabled on your browser. If possible, please enable Flash and refresh the page.
+error_flash_not_enabled=This preview didn’t load because Flash is not enabled on your browser. Please try to enable Flash or download the file to view.
 # Preview error message shown when loading what would be an Office Excel Online file extension in Internet Explorer
-error_internet_explorer_office_online=Microsoft 365 apps and services no longer support Internet Explorer 11, therefore, Box users may have a degraded experience.
+error_internet_explorer_office_online=This version of Internet Explorer is out of date and the experience may be degraded. Please try switching to a different browser for a better experience.
 # Preview error message shown when the preview fails because the file is too large for its extension type
 error_large_file=File exceeds supported size for preview. Open or download the file to view.
 # Preview error message shown when the preview fails because the file does not contain data
@@ -246,13 +246,13 @@ annotation_draw_save=Save drawing
 # Accessibilty text for button that soft deletes drawing
 annotation_draw_delete=Delete drawing
 # Text for when annotations fail to load
-annotations_load_error=We’re sorry, annotations failed to load for this file.
+annotations_load_error=Annotations could not be loaded for this file. Please refresh the page to try again.
 # Text for when the annotation can’t be created
-annotations_create_error=We’re sorry, the annotation could not be created.
+annotations_create_error=This annotation could not be created. Please try again.
 # Text for when the annotation can’t be deleted
-annotations_delete_error=We’re sorry, the annotation could not be deleted.
+annotations_delete_error=This annotation could not be deleted. Please try again.
 # Text for when the authorization token is invalid
-annotations_authorization_error=Your session has expired. Please refresh the page.
+annotations_authorization_error=Annotations could not be loaded for this file. You may not have permission to take this action.
 # Text for Tooltip content showing new users about annotations experience
 annotations_tooltip_body=Make notes and comments to highlight key information when previewing content.
 # Text for Tooltip title showing new users about annotations experience
@@ -268,11 +268,11 @@ notification_annotation_point_mode=Click anywhere to add a comment to the docume
 # Notification message shown when user enters drawing annotation mode
 notification_annotation_draw_mode=Press down and drag the pointer to draw on the document
 # Notification message shown when the user has a degraded preview experience due to blocked download hosts
-notification_degraded_preview=It looks like your connection to {1} is being blocked. We think we can make file previews faster for you. To do that, please ask your network admin to configure firewall settings so that {1} is reachable.
+notification_degraded_preview=Your connection to [1] is being blocked. Please reach out to your network admin to adjust firewall settings.
 # Notification message shown when a file cannot be downloaded
-notification_cannot_download=Sorry! You can’t download this file.
+notification_cannot_download=This file could not be downloaded.
 # Notification message shown when a file cannot be downloaded due to an access policy
-notification_cannot_download_due_to_policy=Downloading of this content has been disabled based on an access policy.
+notification_cannot_download_due_to_policy=The file could not be downloaded due to a security policy.
 
 # Link Text
 link_contact_us=Contact Us

src/lib/__tests__/PreviewError-test.js

@@ -24,12 +24,16 @@ describe('lib/PreviewError', () => {
 
         test('should default display message to generic error message if not provided', () => {
             const previewError = new PreviewError('some_code');
-            expect(previewError.displayMessage).toBe('We’re sorry, the preview didn’t load.');
+            expect(previewError.displayMessage).toBe(
+                'This preview didn’t load. Please try to open or download the file to view.',
+            );
         });
 
         test('should default message to display message if message is not provided', () => {
             const previewError = new PreviewError('some_code');
-            expect(previewError.message).toBe('We’re sorry, the preview didn’t load.');
+            expect(previewError.message).toBe(
+                'This preview didn’t load. Please try to open or download the file to view.',
+            );
         });
     });
 });

test/integration/sanity/Download.e2e.test.js

@@ -13,7 +13,7 @@ describe('Download disabled while preview is already open', () => {
 
         cy.getByTestId('preview-error-download-btn').should('be.visible');
         cy.getByTestId('preview-error-download-btn').click();
-        cy.contains('Sorry! You can’t download this file.');
+        cy.contains('This file could not be downloaded.');
     });
 
     it('should give shield error when trying to download and access policy prevents download', () => {
@@ -25,6 +25,6 @@ describe('Download disabled while preview is already open', () => {
 
         cy.getByTestId('preview-error-download-btn').should('be.visible');
         cy.getByTestId('preview-error-download-btn').click();
-        cy.contains('Downloading of this content has been disabled based on an access policy.');
+        cy.contains('The file could not be downloaded due to a security policy.');
     });
 });