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Resume |
Writer based in Houston, Texas seeking opportunities to help improve technical documentation, one file at a time. |
Communication, Software Documentation, Critical Analysis, Problem Analysis and Solving, Collaboration
Markdown, RESTful APIs, API Design, OpenAPI Specification (OAS), GraphQL, JSON, YAML, Perl, XML/HTML/CSS, Git, Git Bash, Command Line Interface, Agile, Video and Audio Recording/Editing
MS Visual Studio Code, Swagger Editor, Postman, Git Version Control, GitHub, GitLab, Linux, BitBucket, Static Site Generators, Atlassian JIRA, Atlassian Confluence, Mac OS, Microsoft Windows OS, Adobe Photoshop, Camtasia, Pixelmator, Slack Software, Zoom Software
Technical Writer at Postman
Remote
APRIL 2021 — PRESENT
Create and maintain developer documentation for Postman's API. Work closely with the Postman API engineering team to help ensure product is well-documented for its developer audience.
- Maintain and update Postman's current public API collection and API definition.
- Review the engineering team's work for documentation review, such as string reviews and internal documentation.
- Work with other engineering departments to review their API documentation and provide constructive feedback for improvement.
- Review and improve the team's internal documentation for clarity and consistency.
- Work closely with OpenAPI definition files to improve structure and clarity for developers.
Technical Writer at Zoom, Inc.
Remote
MAY 2021 — APRIL 2022
Create and edit developer-facing documentation for Zoom's various API offerings. Work with other writers, engineering, and developer advocates to document API improvements and enhancements for monthly releases.
- Led the Developer Documentation department API (OpenAPI) and webhooks documentation efforts.
- Reviewed and improved the existing API documentation presentation and schema formatting.
- Reviewed and approved engineering merge requests.
- Ensure proposed changes or additions to the API documentation were technically accurate and clear.
- Provided user-driven feedback during engineering review.
- Created release notes and additional technical communications or documentation, including working with Product Managers and Marketing to announce changes.
- Reviewed and improved existing developer documentation (non-API).
- Collaborated with the developer relations team to continually improve our existing developer documentation to ensure that it was clear to its intended audience.
Senior Technical Writer at cPanel, L.L.C.
Houston, Texas
DECEMBER 2016 — MAY 2021
Produce high-quality documentation and knowledge base articles for the cPanel & WHM product.
- Worked with a Scrum team to document all product features, improvements, and changes each release cycle, including:
- Documenting features, release notes, and technical information for the product's customers.
- Creating quick guides for cPanel technical support and training teams.
- Reviewing code and new or modified strings for localized text.
- Reviewing API documentation to ensure they meet cPanel's style guide standards.
- Reviewing developer merge requests to verify whether any changes require documentation review.
- Working closely with the developers and quality assurance analysts to ensure proposed documentation is technically accurate before documentation peer review.
- Providing user-driven feedback during development discussion and feature planning.
- Worked with the technical support team to maintain and update any incorrect or outdated published documentation.
- Reviewed and revise existing documentation to ensure they meet cPanel's style guide standards.
- Collaborated and facilitated the review of cPanel's style guide on a regular basis.
- Peer reviewed other writers' work to ensure it meets cPanel's style guide standards.
- Created tutorial video content.
Freelance Author at Houston Press
Houston, Texas
2016
- Developed "pitch" submissions for publication to editor for article approval.
- Visited various dining locations in and around greater Houston area for article information.
- Coordinate with restaurants photography of plates and meals, as well as interviews, as necessary.
- Draft articles, edit, and present submissions to senior editors through Houston Press Foundation program.
- Maintained and updated information on Houston Press website.
- Technical Writing Certification - Bellevue College, 2016
- Bachelor of Arts, Criminal Justice - Sam Houston State University, 2008