keeps crashing, needs help. see the screenshot for details. using win 10 professional, 8g RAM

[WangYunchao2023]

[VioletteChiara]

Hello,
Could you please tell me at which moment this happen? Is it when you try to load the video for the first time?

[WangYunchao2023]

thanks for reply.
when trys to analyze at any steps if the video reader is opened, sometime crashes, some times doesnt.
i 've changed to another computer, it s more stable now.