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[Bug] App crashes due to Java Assistive Technology Incompatibility (SOLVED) #49

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zszabo2000 opened this issue May 19, 2022 · 0 comments
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@zszabo2000
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zszabo2000 commented May 19, 2022

Device information

  • Tachidesk-JUI version: v1.3.0
  • Operating System: Microsoft Windows [Version 10.0.22000.613]
  • Desktop Environment: N/A
  • Server Type: Already running server Tachidesk-Server-v0.6.2-r1074-windows-x64
  • Client JVM version: JUI Installer
  • Server JVM version: Same as Client

Steps to reproduce

  1. Install app using .msi installer provided
  2. Run Tachidesk-JUI.exe

Expected behavior

Should start client app with window.

Actual behavior

Error window, followed with error entry in log (see below) and app exit.

Other details

The following is logged in %LOCALAPPDATA%\Tachidesk-JUI\logging\rolling.log :
[main] ERROR/UncaughtException: Uncaught exception in thread [main@1]
java.awt.AWTError: Assistive Technology not found: com.sun.java.accessibility.AccessBridge

I found a solution to the problem here: https://www.papercut.com/kb/Main/AssistiveTechnologynotfound :
In the file %USERPROFILE%\.accessibility.properties, add a '#' at the beginning of each line containing:

assistive_technologies=com.sun.java.accessibility.AccessBridge
screen_magnifier_present=true

Then restart the app.

@zszabo2000 zszabo2000 added the bug Something isn't working label May 19, 2022
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